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Old Jan 3, 2013, 08:45 AM   #1
KerishME
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Join Date: Jan 2013
Silverlight Woes

I completed an upgrade request with Silverlight earlier in the week and now Netflix will not work. I then tried to uninstall Silverlight using the instructions from Netflix and other recommendations online. I went into the HD Library folder and threw away the Internet Plugin Silverlight file. I also got rid of anything I found using the Spotlight check. I tossed the Application Support Silverlight files and the Receipts files. I did not see any WPFE files. I have tried several times but when I go back and try to install the version that Netflix wants me to use, I get an error that says "Microsoft Silverlight Browser Plug-in can't be installed on this disk. A newer version of this software already exists on this disk."

I am on a Macbook Pro running system 10.6.8

Any help would be appreciated.

Keri

Last edited by KerishME; Jan 3, 2013 at 08:56 AM. Reason: incomplete information
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Old Jan 3, 2013, 09:18 AM   #2
MisterMe
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For future reference:
When you run into a problem, ask for help before you tear into things and throw away files willy-nilly.

For present reference:
Open your global Receipts folder, /Library/Receipts/. Drag Silverlight_EULA.pkg [and any other file with "Silverlight" in the name] to the Desktop.
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Old Jan 3, 2013, 01:09 PM   #3
KerishME
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Thank you for responding.

There is nothing from Silverlight left in my Receipts file, neither the one in the Library for the HD nor in the User Library.
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Old Jan 8, 2013, 09:24 AM   #4
KerishME
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Any ideas - anyone?

This is still not resolved. Help, please!
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Old Jan 8, 2013, 02:32 PM   #5
JGRE
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Quote:
Originally Posted by KerishME View Post
This is still not resolved. Help, please!
There are un-intallers like Appdelete and others who will remove anything

It tells me that files are in:
Library/internet plug-ins/Silverlight.plugin
Users/xxxx/Library/Preferences/com.microsoft.silverlight.plist
Library/application support/Microsoft/Silverlight
Users/xxxx/Library/saves application State/com.microsoft.silverlight.plist

I hope this helps.
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Last edited by JGRE; Jan 8, 2013 at 02:41 PM.
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Old Jan 9, 2013, 09:03 AM   #6
GGJstudios
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Quote:
Originally Posted by JGRE View Post
There are un-intallers like Appdelete and others who will remove anything
In most cases, app removal software doesn't do a thorough job of finding and removing files/folders related to deleted apps. For more information, read this and this. If you just want to delete the app, drag the .app file to the trash. No other software needed. If you want to completely remove all associated files/folders, no removal apps will do the job.

The most effective method for complete app removal is manual deletion:
Best way to FULLY DELETE a program
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Old Jan 10, 2013, 10:11 AM   #7
KerishME
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Thank you!

Thank you GGJstudios! The advice on how to manually delete a program saved the day.
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