So I preordered the $60 Sena UltraSlim Case for the iPad Mini back on November 7th, and they finally shipped it December 27.
I received the case this week and was shocked and appalled at the product design. They decided to put 2 magnets, which i can only describe as a marble cut in half, and imbedded them into the leather.
When I opened it, my first reaction was surprise, thinking it was flaws in the leather, they're literally two significant lumps. I thought maybe the cow they got the leather from had moles and they got passed QC.
The design is absolutely unacceptable, as it breaks the plane of the surface, meaning if you were to put a book or something on top of the case, and it were to take an impact, the two hard objects embedded in the leather would act as an assistant to damaging the device.
I have never seen anything like this. It literally looks like there are marbles under there.
So naturally I called Sena. They said they've been getting calls on the case, but the larger magnets were to turn off the screen. I'm not sure why a sleeve needs magnets since the purpose of a case isn't open and close like a book cover case. Anyhow. So they are defensive and say they realize they're big and lumpy, but it is what it is. I explained that the case does NOT look like the smooth, flat surface they show on their website. I sent the guy a picture of the case and he said "yeah that's bad".
So I asked for a return\refund. They refuse to refund the shipping I paid them, and they refuse to cover the return shipping, even though it was a gross misrepresentation of the product on their website. So now it'll cost me half the product's value to return it... that's quite poor of their customer service.
So my advice to all of you... DO NOT BUY. In fact, this experience has caused me to now discontinue further buying things from Sena. Their product quality keeps going downhill, and it's taken their customer service with it. I have been loyal for years, but no longer.
I received the case this week and was shocked and appalled at the product design. They decided to put 2 magnets, which i can only describe as a marble cut in half, and imbedded them into the leather.
When I opened it, my first reaction was surprise, thinking it was flaws in the leather, they're literally two significant lumps. I thought maybe the cow they got the leather from had moles and they got passed QC.
The design is absolutely unacceptable, as it breaks the plane of the surface, meaning if you were to put a book or something on top of the case, and it were to take an impact, the two hard objects embedded in the leather would act as an assistant to damaging the device.
I have never seen anything like this. It literally looks like there are marbles under there.
So naturally I called Sena. They said they've been getting calls on the case, but the larger magnets were to turn off the screen. I'm not sure why a sleeve needs magnets since the purpose of a case isn't open and close like a book cover case. Anyhow. So they are defensive and say they realize they're big and lumpy, but it is what it is. I explained that the case does NOT look like the smooth, flat surface they show on their website. I sent the guy a picture of the case and he said "yeah that's bad".
So I asked for a return\refund. They refuse to refund the shipping I paid them, and they refuse to cover the return shipping, even though it was a gross misrepresentation of the product on their website. So now it'll cost me half the product's value to return it... that's quite poor of their customer service.
So my advice to all of you... DO NOT BUY. In fact, this experience has caused me to now discontinue further buying things from Sena. Their product quality keeps going downhill, and it's taken their customer service with it. I have been loyal for years, but no longer.
