iPad Mini: Sena UltraSlim Case Warning: DO NOT BUY for iPad Mini

[kodeman53]

Originally Posted by LaymansDomain

Thanks OP, I appreciate the honestly.

Try reading Post #24. It's [dis]honesty you should appreciate.

[LaymansDomain]

Originally Posted by kodeman53

Try reading Post #24. It's [dis]honesty you should appreciate.

Thanks, I missed that. At the least it appears they are trying to fix the issue.

[ZipZap]

Originally Posted by LaymansDomain

Thanks, I missed that. At the least it appears they are trying to fix the issue.

You can't fix it...You have to deploy a new case.

[shenan1982]

Originally Posted by senacustmrsrvce

1. Sena Cases issued a prepaid return label for the case for this customer.It was acknowleged as received, prior to reading this post.

2. We are listening to all customer feedback regarding this product.

3. This is not a defective item, and product development is aware the magnets are visible. We will take the necessary steps to make sure our customers are aware of them as well.

4. We will update our website to reflect the presence of these magnets in photos.

5. We stand behind our service team, and dedication to our customers.

Thank you.

Sena Cases

You lost a lot of loyal customers with this product. Clearly it's quite shady that you and OrderBorder are sister companies, yet deny it, and blame each other. This was the last time I order from you. It's shameful that you created a MacRumors account to reply. The mods should ban you.

FYI - Several of their above claims are a lie. They did NOT issue a prepaid return label until I had the matter escalated to a manager, and brought a claim up with my credit card company. I have also opened a claim with the California Department of Consumer Affairs for investigation, because it's illegal to misrepresent the company issuing a "gift certificate" when it's really just a promo code to discount the product.

[Jman13]

OP - you're going a bit over the top, don't you think? It is not shameful that they came on here, it's good business: giving their side of the story and doing damage control. You seem to be making a very big deal out of a pretty minor thing. I agree they should have shown how the magnets are visible, but it's not like they scratch your ipad or something.

[senacustmrsrvce]

Sena Cases has updated our pictures to more accurately show the sleep magnets this product uses. The photo galleries now show them more clearly as well in all colors.

http://www.senacases.com/apple/ipad-mini/ultraslim/


We will continue to listen and gather customer feedback regarding this product, and we will always look to make changes if needed in order to improve our cases for our customers.

Customer Support
Sena Cases

[Prolif1k]

I actually like this sleeve quite a lot. And no, OP, there is no conspiracy theory here; I don't work for Sena. It fits the iPad Mini perfectly, and the magnets sleep/wake the device as described. It was pretty blatantly advertised from the moment pre-orders went up that there was a sleep/wake function. Obviously, this is achieved by magnets. Surely you are able to put 2 and 2 together and realize there would be magnets in the sleeve?

The magnets are actually pretty thin. Your description of them significantly over-dramatizes their presence. It's funny that you would rage up a storm over something that doesn't really change the sleeve much at all. I'd love to actually here of a situation where the magnets realistically "aided in damaging the device."

[kikima]

Originally Posted by senacustmrsrvce

1. Sena Cases issued a prepaid return label for the case for this customer.It was acknowleged as received, prior to reading this post.

2. We are listening to all customer feedback regarding this product.

3. This is not a defective item, and product development is aware the magnets are visible. We will take the necessary steps to make sure our customers are aware of them as well.

4. We will update our website to reflect the presence of these magnets in photos.

5. We stand behind our service team, and dedication to our customers.

Thank you.

Sena Cases

That's not a very satisfactory answer. I will keep my business with Portenzo.