Go Back   MacRumors Forums > Apple Systems and Services > Mac Basics and Help

Reply
 
Thread Tools Search this Thread Display Modes
Old Jan 7, 2013, 08:39 PM   #1
stefanph
macrumors newbie
 
Join Date: Nov 2012
Issue with the external harddrive?

Hey!

I have got some video footage of our company on a external HDD but it fell and we are unable to drag the files from the external HDD to the PC or Mac. But we can open the files on the external HDD perfectly on the Mac. Our idea is to open it on a retina and just record the screen (audio loss is no problem, video quality loss is the major issue we are currently facing). Which software is best to record HD retina screen videos?

Thanks for your help
Anton
stefanph is offline   0 Reply With Quote
Old Jan 7, 2013, 08:43 PM   #2
simsaladimbamba
Guest
 
Join Date: Nov 2010
Location: located
Have you checked Finder > select external HDD >> GET INFO >>> Format and Sharing & Permissions yet?
Strange though, that you can open the files on the external HDD but not copy from it, since it is the same process (READING).

As for recording it, which will be a loss in quality (and I guess you do not have a backup), you can use ScreenFlow, QuickTime Player X, iShowU HD, Camtasia and probably others.

Maybe also use one of the following applications to tell us what codec the videos use.
When done, you can use the "Report" (VideoSpec) and "Export" (Media Inspector) button to export a report,
attachable to your next post via the button.
In MediaInfo you have to go to the Menu Bar, select View > Text and copy the text via CMD+A > CMD+C and paste it via CMD+V into your next post.
simsaladimbamba is offline   1 Reply With Quote
Old Jan 7, 2013, 08:48 PM   #3
stefanph
Thread Starter
macrumors newbie
 
Join Date: Nov 2012
Issue with the external harddrive?

Hello!

We had a video shoot for our company some time ago and we put all the .mov files on an external harddisk. They used to work fine and were named like video1.mov, video2.mov etc. Now we found that the original files are all not openable and have all the size of 0mb. But there are new files like video1 2.mov, video2 2.mov etc. It seems like that these are restored files of the original files? It might happened that the disk fell.

Our issue is now that we can open them perfectly and watch them from the external HDD but we are not able to import them onto any Mac. Other files (original files which are not restored files) can be transferred without any problems. But if you want to transfer any of these new "videoname 2.mov" videos the export stucks at around 40% and doesnt finish the whole operation. The mac tells me that he couldnt finish the operation because some files couldnt be read or written (error: -36)

What could we possibly do?

Thank you so much for your help!
stefanph is offline   0 Reply With Quote
Old Jan 7, 2013, 08:52 PM   #4
stefanph
Thread Starter
macrumors newbie
 
Join Date: Nov 2012
Quote:
Originally Posted by simsaladimbamba View Post
Have you checked Finder > select external HDD >> GET INFO >>> Format and Sharing & Permissions yet?
Image
Strange though, that you can open the files on the external HDD but not copy from it, since it is the same process (READING).

As for recording it, which will be a loss in quality (and I guess you do not have a backup), you can use ScreenFlow, QuickTime Player X, iShowU HD, Camtasia and probably others.

Maybe also use one of the following applications to tell us what codec the videos use.
When done, you can use the "Report" (VideoSpec) and "Export" (Media Inspector) button to export a report,
attachable to your next post via the Image button.
In MediaInfo you have to go to the Menu Bar, select View > Text and copy the text via CMD+A > CMD+C and paste it via CMD+V into your next post.
Yes I have checked that... :S Please take a look at this thread. I explained the problem here again.
stefanph is offline   0 Reply With Quote
Old Jan 7, 2013, 09:09 PM   #5
simsaladimbamba
Guest
 
Join Date: Nov 2010
Location: located
Quote:
Originally Posted by stefanph View Post
Yes I have checked that... :S
And what does it say under Format and Sharing & Permissions?
Or do you mean something else?

Quote:
Please take a look at this thread. I explained the problem here again.
Does that refer to another thread? There is no link, or am I confused?
Ah, had to look for myself: http://forums.macrumors.com/showthread.php?t=1521597

And what about the applications I mentioned?


Maybe take a look here:
"How to maximise your MacRumors troubleshooting experience" created by mad jew in 2006
Anyway, since one thread per issue does suffice, I answer here to this:

Quote:
Originally Posted by stefanph View Post
Hello!

We had a video shoot for our company some time ago and we put all the .mov files on an external harddisk. They used to work fine and were named like video1.mov, video2.mov etc. Now we found that the original files are all not openable and have all the size of 0mb. But there are new files like video1 2.mov, video2 2.mov etc. It seems like that these are restored files of the original files? It might happened that the disk fell.

Our issue is now that we can open them perfectly and watch them from the external HDD but we are not able to import them onto any Mac. Other files (original files which are not restored files) can be transferred without any problems. But if you want to transfer any of these new "videoname 2.mov" videos the export stucks at around 40% and doesnt finish the whole operation. The mac tells me that he couldnt finish the operation because some files couldnt be read or written (error: -36)

What could we possibly do?

Thank you so much for your help!
If an HDD does fall, it can be damaged, especially if it was running.
But normally files do not restore themselves, thus you either had a company do that or someone else did that.
As for copying, did you try CarbonCopyCloner or SuperDuper! (CCC has a free trial and there is also a free older version available for download) to clone selected contents to another HDD?

And by "import" I guess you mean a copy process you initiated via Finder?

And again, I guess you did not employ any backups?
simsaladimbamba is offline   0 Reply With Quote
Old Jan 7, 2013, 10:08 PM   #6
frankblundt
macrumors 65816
 
frankblundt's Avatar
 
Join Date: Sep 2005
Location: South of the border
You can open them in Quicktime and view them OK? What if you try File > Duplicate (and then close to prompt a Save alert) or File > Export.. to save a copy of it?
VLC Media Player also has a streaming -> save to file option which, if you can view it, you can usually save from it.

If that approach fails, diskwarrior is a really great tool for rebuilding/recovering data from wonky drives. Not cheap though.
frankblundt is offline   0 Reply With Quote

Reply
MacRumors Forums > Apple Systems and Services > Mac Basics and Help

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Can't change external harddrive icon? Weird issue. jason2811 Mac Peripherals 3 Feb 20, 2013 01:01 AM
Sharing External Harddrive Nick521 iMac 4 Dec 3, 2012 08:32 PM
Use old HDD as external harddrive p.helwig MacBook 6 Nov 16, 2012 04:04 AM
external harddrive reccomendations aoaaron Mac Peripherals 2 Aug 2, 2012 04:49 AM
External harddrive quicks MacBook Air 4 Jul 11, 2012 01:39 PM

Forum Jump

All times are GMT -5. The time now is 10:54 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC