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Old Jan 9, 2013, 10:22 PM   #1
rustyb99
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Exclamation Urgent Help... Brand New 5 bricked!

Hey guys,

So I took my brand new iphone 5 in to the genius bar yesterday to see if they could help me with a crashing issue I was having and they told me it was software related and to do a restore. So I just tried doing the restore now and it is failing. I keep getting a message that says "the iphone could not be restored. An unknown error occurred (9)."

any ideas i already tried the apple trouble shooting tips to see if that would help but no luck.

its and 16gb verizon iPhone 5. trying to do the restore on a late 2011 13" mbp.

Your help would really be appreciated.

Thanks
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Last edited by rustyb99; Jan 10, 2013 at 02:08 AM.
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Old Jan 9, 2013, 10:29 PM   #2
braddick
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First, your iPhone5 is not bricked.
Secondly, is iTunes up to date?
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Old Jan 9, 2013, 10:32 PM   #3
Alx9876
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This happened to my iPhone 4 three times the first month I bought it. Take it back to the Apple store.

Be Polite, and professional. They will get you another one.
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Old Jan 9, 2013, 10:35 PM   #4
rustyb99
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I am running the latest version of iTunes and I have only had my phone for 5 days, and all the phone shows is the connect to itunes logo
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Old Jan 9, 2013, 11:17 PM   #5
Baggio
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Did you try putting the phone DFU mode and then trying to restore?
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Old Jan 9, 2013, 11:21 PM   #6
rustyb99
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The phone is in recovery mode. Been like that since I tried the restore.
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Old Jan 9, 2013, 11:25 PM   #7
cheezeit
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lol iphone... brick. impossible
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Old Jan 9, 2013, 11:47 PM   #8
Satnam1989
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there is a difference in "DFU Mode" and "Recovery Mode" Google up instructions on how to put a iPhone into DFU mode or better yet a YouTube video. Then restore your iPhone and I'm very certain it will work just fine after that.
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Old Jan 9, 2013, 11:49 PM   #9
Baggio
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Quote:
Originally Posted by rustyb99 View Post
The phone is in recovery mode. Been like that since I tried the restore.
There is a difference between recovery mode and DFU mode. Explanation and instructions in the link below.

http://www.ihackintosh.com/2009/06/r...-and-dfu-mode/
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Old Jan 10, 2013, 12:04 AM   #10
rustyb99
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well it may be technically impossible to brick an iPhone. but i can't use it right now, and cant restore it so therefore I will consider it bricked at the moment.

I also cannot put the phone into DFU mode. I followed instructions on how to do so, hover it just keeps going back to recovery mode
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Old Jan 10, 2013, 12:06 AM   #11
Nermal
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Quote:
Originally Posted by rustyb99 View Post
I also cannot put the phone into DFU mode. I followed instructions on how to do so, hover it just keeps going back to recovery mode
It's been a while since I've done it, but I think that iTunes displays the same message for both modes (i.e. iTunes will say "recovery mode" even when it's in DFU mode).
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Old Jan 10, 2013, 12:09 AM   #12
Baggio
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Quote:
Originally Posted by rustyb99 View Post
well it may be technically impossible to brick an iPhone. but i can't use it right now, and cant restore it so therefore I will consider it bricked at the moment.

I also cannot put the phone into DFU mode. I followed instructions on how to do so, hover it just keeps going back to recovery mode
Try downloading iReb from this link. It fixes recovery loop errors.

It's for Windows only.

http://ih8sn0w.com/index.php/welcome.snow
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Old Jan 10, 2013, 02:08 AM   #13
rustyb99
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I want to thank everybody for their help. I was able to fully restore my phone. Don't know what did it, but after countless tries it was successful. Although I still will be going into the apple store in the morning, cause when I talked to Apple Support they said it might be the cable.

Thank you again
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