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Old Jan 10, 2013, 10:58 AM   #1
morty192
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iPhone 5 Camera Lens Problem...

Hello all,

Yesterday I noticed unusual clouds on the my iPhone 5's photos, I tried to clean the camera with a screen cleaning solution and micro fibre cloth but this hasn't helped at all. Please see attached photos for example of what I'm referring to. It appears as 3 small black dots that are present in photos and certainly are not just natural shadow.

Is there any way to fix this problem? I have had the phone since it's release at the end of September, I'm thinking of making an appointment with a genius, will I have to pay for a new camera?

Yours

morty192
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Old Jan 10, 2013, 11:32 AM   #2
zybersniper
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Quote:
Originally Posted by morty192 View Post
Hello all,

Yesterday I noticed unusual clouds on the my iPhone 5's photos, I tried to clean the camera with a screen cleaning solution and micro fibre cloth but this hasn't helped at all. Please see attached photos for example of what I'm referring to. It appears as 3 small black dots that are present in photos and certainly are not just natural shadow.

Is there any way to fix this problem? I have had the phone since it's release at the end of September, I'm thinking of making an appointment with a genius, will I have to pay for a new camera?

Yours

morty192
No you will not have to pay for a new camera. They will swap your iPhone with a refurbished one that works and looks like new. You have dust in your camera sensor which can NOT be fixed by you. This happens to DSLR all the time, but their sensors can be accessed for cleaning.
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Old Jan 10, 2013, 11:54 AM   #3
iKIKO
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All my photos on my iphone 5 get this stain. I hava tried clean the lens on the back and i cant see nothing behind the glass. What do you think it could be?

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Old Jan 10, 2013, 11:58 AM   #4
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Quote:
Originally Posted by iKIKO View Post
All my photos on my iphone 5 get this stain. I hava tried clean the lens on the back and i cant see nothing behind the glass. What do you think it could be?

Image
That's a batmobile. Seriously, research your cars before you buy a big ticket item like that

Ok, sorry after the initial shock/amazement of what you were taking a picture of, I've seen that issue a few times on these forums. I think the experts here said it was a bad sensor. Not dust, but an actual physical problem on the sensor. That should be replaceable under the standard warranty for manufacturer defect.
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Old Jan 10, 2013, 12:02 PM   #5
Oppressed
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I had the EXACT same issue and I took it in and got it replaced no questions asked. You can see it below above the balloon and to the left a bit.
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Old Jan 10, 2013, 12:02 PM   #6
Tyler23
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Quote:
Originally Posted by iKIKO View Post
All my photos on my iphone 5 get this stain. I hava tried clean the lens on the back and i cant see nothing behind the glass. What do you think it could be?

Image
As the other guy said, sensor problem.

But to the important stuff, where did you get the batmobile?????
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Old Jan 10, 2013, 12:06 PM   #7
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But to the important stuff, where did you get the batmobile?????
Inquiring nerd minds must know the answer!! I'm hoping is a really well done scale model and not a life size version sitting in his garage. Otherwise, I will be messaging him to see if I can borrow it.
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Old Jan 10, 2013, 12:13 PM   #8
zybersniper
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Quote:
Originally Posted by Oppressed View Post
I had the EXACT same issue and I took it in and got it replaced no questions asked. You can see it below above the balloon and to the left a bit.
This is a very good example of debris on the sensor. A lot of people take pictures of a blue sky or a very white plain background to check for this on DSLR.

The stain however, doesn't look like dust. You should replace the phone none the less.
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Old Jan 10, 2013, 03:36 PM   #9
iKIKO
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Originally Posted by vastoholic View Post
Inquiring nerd minds must know the answer!! I'm hoping is a really well done scale model and not a life size version sitting in his garage. Otherwise, I will be messaging him to see if I can borrow it.
It is actually the real batmobile. Its in warner studios in burbank usa. My last vacations
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Old Jan 10, 2013, 07:36 PM   #10
Copefree
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I had the same problem a month into owning my launch-day IP5 and Apple replaced my phone no questions asked.



See the spec just to the right of the TV.
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Old Jan 10, 2013, 08:18 PM   #11
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Quote:
Originally Posted by morty192 View Post
Hello all,

Yesterday I noticed unusual clouds on the my iPhone 5's photos, I tried to clean the camera with a screen cleaning solution and micro fibre cloth but this hasn't helped at all. Please see attached photos for example of what I'm referring to. It appears as 3 small black dots that are present in photos and certainly are not just natural shadow.

Is there any way to fix this problem? I have had the phone since it's release at the end of September, I'm thinking of making an appointment with a genius, will I have to pay for a new camera?

Yours

morty192
Had a friend who was having the same issue. He went to the Apple store and they swapped him out a new one.
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Old Aug 19, 2013, 12:18 PM   #12
Shinamoto77
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And what should you bring to the apple store to get your iphone replaced? And... Thet give you a brand new one?
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Old Aug 31, 2013, 01:13 PM   #13
Tasugai
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I noticed a dark spot on my iPhone 5 photos. Do I need to make an appt with Apple or just walk in?
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Old Aug 31, 2013, 01:15 PM   #14
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Quote:
Originally Posted by Tasugai View Post
I noticed a dark spot on my iPhone 5 photos. Do I need to make an appt with Apple or just walk in?
Making an appointment will be the wiser decision. Otherwise you're going to have to wait and see if they have an opening to squeeze you in with a genius.
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Old Aug 31, 2013, 01:55 PM   #15
Dee2001
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Originally Posted by Tasugai View Post
I noticed a dark spot on my iPhone 5 photos. Do I need to make an appt with Apple or just walk in?
Definitely make an appointment before going in. I just had my iPhone 5 replaced with the same issue. The genius even told me that my power button wasn't working correctly and I hadn't noticed that. Shows how often I switch it off and on. lol
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Old Aug 31, 2013, 03:04 PM   #16
Tasugai
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Thank you!
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Old Feb 5, 2014, 09:09 AM   #17
sime0n
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I have this weird u shape line on my pictures.

Anyone know how to fix it? Phone is out of warranty. I don't notice any scratches on the external lens so I wonder if this is sensor or not.
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Old Feb 5, 2014, 02:09 PM   #18
Max(IT)
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Quote:
Originally Posted by sime0n View Post
I have this weird u shape line on my pictures.

Anyone know how to fix it? Phone is out of warranty. I don't notice any scratches on the external lens so I wonder if this is sensor or not.
It's not a scratch, but dust .... If you are out of warranty, well ....
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Old Jul 3, 2014, 05:17 AM   #19
BobKay
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this app can fix

Quote:
Originally Posted by iKIKO View Post
All my photos on my iphone 5 get this stain. I hava tried clean the lens on the back and i cant see nothing behind the glass. What do you think it could be?

Image

It may be a little bit late, but this app fixes exactly this kind of flaws:
https://itunes.apple.com/app/flawfix...8067?ls=1&mt=8
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