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Old Jan 13, 2013, 01:30 PM   #1
Jimmy Guphanti
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Apple swindles old man

I was at an Apple Store today picking up a Mac that needed fixing. While I was waiting for them to bring it out, I overheard a conversation between an Apple "Genius" and an elderly man who was buying an iPhone for the first time. He said his old phone that he had for 10 years broke, and he wanted to buy an iPhone to do FaceTime with his grandkids. The guy was unsure about most of the features and generally unfamiliar with the iPhone. The genius asked him if he takes any pictures, watches movies, or plays games and he said no. The genius then asked him how many people he plans on calling on it. I wondered why this made a difference so I listened closely while standing nearby to hear the explanation. The old man said about 10 people, and the genius told him that to fit 10 phone numbers he would need to buy the 64 GB. He was hesitant but said ok and the genius walked off smiling. When he came out with the iPhone he whispered to his buddy who laughed, I'm assuming he told him what he did although I couldn't hear. I felt like explaining to the man how he just got swindled while the guy was in the back but I did not want to implicated in the whole thing, but I regret not saying anything now. I am going to question the next Apple purchase I make. This is appalling.

Last edited by Jimmy Guphanti; Jan 13, 2013 at 01:43 PM.
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Old Jan 13, 2013, 01:36 PM   #2
Apple OC
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it is not just Apple ... car mechanics have been doing this kind of stuff for ages.
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Old Jan 13, 2013, 01:38 PM   #3
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Do they get commission for each phone plan they sell?
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Old Jan 13, 2013, 01:39 PM   #4
likethesoup2
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Caveat emptor.

If you shop unarmed or have no knowledge of what you're shopping for -- it's on you.

I'm not condoning the behavior, but . . .
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Old Jan 13, 2013, 01:39 PM   #5
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Quote:
Originally Posted by Jimmy Guphanti View Post
I was at an Apple Store today picking up a Mac that needed fixing. While I was waiting for them to bring it out, I overheard a conversation between an Apple "Genius" and an elderly man who was buying an iPhone for the first time. He said his old phone that he had for 10 years broke, and he wanted to buy an iPhone to do FaceTime with his grandkids. The guy was unsure about most of the features and generally unfamiliar with the iPhone. The genius asked him if he takes any pictures, watches movies, or plays games and he said no. The genius then asked him how many people he plans on calling on it. I wondered why this made a difference so I listened closely while standing nearby to hear the explanation. The old man said about 10 people, and the genius told him that to fit 10 phone numbers he would need to buy the 64 GB. He was hesitant but said ok and the genius walked off smiling. When he came out with the iPhone he whispered to his buddy who laughed, I'm assuming he told him what he did although I couldn't hear. I felt like explaining to the man how he just got swindled while the guy was in the back but I did not want to implicated in the whole thing, but I regret not saying anything now. I am going to question the next Apple purchase I make. This is apalling.
wow, that is ridiculous...

Personally, my experience with the apple genius' hasnt been great ever since Jobs passed away (not saying the two are entirely related)

- one genius told me that he couldnt hear anything wrong with my iMac even though it was making audible clicking noises, and refused to fix the problem (under warranty) unless I can provide a recording of the sound.

- another asked me to accept a replacement iP5 with a defective power button

I wouldn't be surprised if apple's retail score rating drops this year. These 'genius' need to stop acting like bestbuy employees.
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Old Jan 13, 2013, 01:40 PM   #6
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Quote:
Originally Posted by Jimmy Guphanti View Post
I was at an Apple Store today picking up a Mac that needed fixing. While I was waiting for them to bring it out, I overheard a conversation between an Apple "Genius" and an elderly man who was buying an iPhone for the first time. He said his old phone that he had for 10 years broke, and he wanted to buy an iPhone to do FaceTime with his grandkids. The guy was unsure about most of the features and generally unfamiliar with the iPhone. The genius asked him if he takes any pictures, watches movies, or plays games and he said no. The genius then asked him how many people he plans on calling on it. I wondered why this made a difference so I listened closely while standing nearby to hear the explanation. The old man said about 10 people, and the genius told him that to fit 10 phone numbers he would need to buy the 64 GB. He was hesitant but said ok and the genius walked off smiling. When he came out with the iPhone he whispered to his buddy who laughed, I'm assuming he told him what he did although I couldn't hear. I felt like explaining to the man how he just got swindled while the guy was in the back but I did not want to implicated in the whole thing, but I regret not saying anything now. I am going to question the next Apple purchase I make. This is apalling.
awful if true, but too much conjecture to draw conclusions.
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Old Jan 13, 2013, 01:41 PM   #7
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Originally Posted by likethesoup2 View Post
Caveat emptor.

If you shop unarmed or have no knowledge of what you're shopping for -- it's on you.

I'm not condoning the behavior, but . . .
oh give me a break, it was an old man trying to purchase an iPhone, to facetime his grandkids.

He probably saw the facetime commercials on tv and decided to make the purchase; did you expect him to look up these things on the internet first?
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Old Jan 13, 2013, 01:43 PM   #8
likethesoup2
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He could've ASKED his grandkids . . . one of his children; hell, asked somebody else at the store.
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Old Jan 13, 2013, 01:45 PM   #9
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Originally Posted by likethesoup2 View Post
Caveat emptor.

If you shop unarmed or have no knowledge of what you're shopping for -- it's on you.

I'm not condoning the behavior, but . . .
Not really. If the salesperson wants to be honest and put the customer first they should give honest and reliable information.
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Old Jan 13, 2013, 01:46 PM   #10
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Originally Posted by JS82712 View Post
oh give me a break, it was an old man trying to purchase an iPhone, to facetime his grandkids.

He probably saw the facetime commercials on tv and decided to make the purchase; did you expect him to look up these things on the internet first?
To some extent, yes.

If one doesn't inform himself, he will be taken advantage of 9 times out of 10 in my experience.
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Old Jan 13, 2013, 01:51 PM   #11
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Originally Posted by Jimmy Guphanti View Post
I felt like explaining to the man how he just got swindled while the guy was in the back but

... you didn't, so how does that make you any different from the guy who did the swindling? And what exactly would you have been implicated with? Telling the truth? Embarrassing someone for knowingly giving wrong information? I can think of worse crimes to implicated with.


Another important point here: Apple didn't do the swindling, but one of their employees did. You should send an e-mail to apple corporate explaining what you saw, with as much information as you know, and give them a chance to investigate the situation.
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Old Jan 13, 2013, 01:51 PM   #12
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Not really. If the salesperson wants to be honest and put the customer first they should give honest and reliable information.
IF.....that is a big if. Sales people are just that. Sales people. Not every store will be full of honest humans. Some just want to make the best sale they can. It's sad that he took advantage of his lack of knowledge but it's not like this is an isolated issue at apple stores. It can happen in any store. The car mechanic being the best representation of this noted earlier.
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Old Jan 13, 2013, 01:51 PM   #13
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To some extent, yes.

If one doesn't inform himself, he will be taken advantage of 9 times out of 10 in my experience.
I don't think we should excuse the behaviour of scam artists by blaming the victim. That's the kind of attitude that has led to our increasingly antisocial society. "Every man for himself" etc. Whatever happened to common decency and community?
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Old Jan 13, 2013, 01:52 PM   #14
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Why don't you send Tim Cook an email? I'm sure he'd love to hear your story...
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Old Jan 13, 2013, 01:53 PM   #15
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Originally Posted by Jimmy Guphanti View Post
?......This is appalling.
Only slightly more appalling than your behavior, you should be ashamed for not saying anything since you obviously know you should have.
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Old Jan 13, 2013, 01:54 PM   #16
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Originally Posted by unobtainium View Post
I don't think we should excuse the behaviour of scam artists by blaming the victim. That's the kind of attitude that has led to our increasingly antisocial society. "Every man for himself" etc. Whatever happened to common decency and community?
I am not excusing it but it is the reality of the world we live in.

I would like to think that common decency and community would prevail but that is not the case often times. As such, one should prepare oneself
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Old Jan 13, 2013, 01:54 PM   #17
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it is not just Apple ... car mechanics have been doing this kind of stuff for ages.
Still doesn't make it right. He probably checked with his kids, and they said go to apple, they won't rip you off. He apparently blew more bucks than he needed but perhaps it didn't bother him.

Cheers!
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Old Jan 13, 2013, 02:00 PM   #18
Jimmy Guphanti
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Only slightly more appalling than your behavior, you should be ashamed for not saying anything since you obviously know you should have.
With the kind of luck I have, the guy would walk up with the phone right when I tell him, or he would say "That guy there told me." I did not want to be in the middle of it, but in hindsight, the guy took all day to get the phone and I could have told him. I wish I did now that I think of it.
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Old Jan 13, 2013, 02:04 PM   #19
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With the kind of luck I have, the guy would walk up with the phone right when I tell him........ I wish I did now that I think of it.
I would have done it to the salesman's face and then asked for a manager. You should have too . That behavior goes beyond a simple misunderstanding or mistake.

It doesn't make any sense to me to state you didn't want to get in the middle of it and then post here.......
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Old Jan 13, 2013, 02:06 PM   #20
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Only slightly more appalling than your behavior, you should be ashamed for not saying anything since you obviously know you should have.
Be honest with yourself, I highly doubt YOU would have even noticed the conversation.
OP had no obligation to say a thing. Just the fact that OP cares enough to make a post about it is proof that in this case the OP is an upstanding and honest human being.


Your welcome OP.
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Old Jan 13, 2013, 02:07 PM   #21
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Apple? No I don't see Apple swindling anyone.

Just an asshat employee taking advantage of an uninformed customer.

Happens everyday.
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Old Jan 13, 2013, 02:09 PM   #22
TPadden
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Originally Posted by macingman View Post
Be honest with yourself, I highly doubt YOU would have even noticed the conversation.
OP had no obligation to say a thing. Just the fact that OP cares enough to make a post about it is proof that in this case the OP is an upstanding and honest human being.


Your welcome OP.
Bull. Complete and utter nonsense.
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Old Jan 13, 2013, 02:09 PM   #23
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Originally Posted by Jimmy Guphanti View Post
I was at an Apple Store today picking up a Mac that needed fixing. While I was waiting for them to bring it out, I overheard a conversation between an Apple "Genius" and an elderly man who was buying an iPhone for the first time. He said his old phone that he had for 10 years broke, and he wanted to buy an iPhone to do FaceTime with his grandkids. The guy was unsure about most of the features and generally unfamiliar with the iPhone. The genius asked him if he takes any pictures, watches movies, or plays games and he said no. The genius then asked him how many people he plans on calling on it. I wondered why this made a difference so I listened closely while standing nearby to hear the explanation. The old man said about 10 people, and the genius told him that to fit 10 phone numbers he would need to buy the 64 GB. He was hesitant but said ok and the genius walked off smiling. When he came out with the iPhone he whispered to his buddy who laughed, I'm assuming he told him what he did although I couldn't hear. I felt like explaining to the man how he just got swindled while the guy was in the back but I did not want to implicated in the whole thing, but I regret not saying anything now. I am going to question the next Apple purchase I make. This is appalling.
OP MAY BE A TROLL!! CHECK THIS WASTELANDED THREAD http://forums.macrumors.com/showthread.php?t=1519309
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Old Jan 13, 2013, 02:11 PM   #24
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Originally Posted by Jimmy Guphanti View Post
I was at an Apple Store today picking up a Mac that needed fixing. While I was waiting for them to bring it out, I overheard a conversation between an Apple "Genius" and an elderly man who was buying an iPhone for the first time. He said his old phone that he had for 10 years broke, and he wanted to buy an iPhone to do FaceTime with his grandkids. The guy was unsure about most of the features and generally unfamiliar with the iPhone. The genius asked him if he takes any pictures, watches movies, or plays games and he said no. The genius then asked him how many people he plans on calling on it. I wondered why this made a difference so I listened closely while standing nearby to hear the explanation. The old man said about 10 people, and the genius told him that to fit 10 phone numbers he would need to buy the 64 GB. He was hesitant but said ok and the genius walked off smiling. When he came out with the iPhone he whispered to his buddy who laughed, I'm assuming he told him what he did although I couldn't hear. I felt like explaining to the man how he just got swindled while the guy was in the back but I did not want to implicated in the whole thing, but I regret not saying anything now. I am going to question the next Apple purchase I make. This is appalling.
It wasn't Apple but a bad employee and contact the store manager and let them know what you witnessed..
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Old Jan 13, 2013, 02:12 PM   #25
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It wasn't Apple but a bad employee and contact the store manager and let them know what you witnessed..
Salespeople represent the company as a whole to the customer so in my opinion, yes it is Apple.
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