Defective Genius Bar iPhones "ScuffGate"

Cergman · 12:23 AM

I just wanted to share my experience at the Genius Bar for those of you interested.

I brought my iPhone 5 to the Genius Bar yesterday due to something in my camera. They were super busy and told me to come back tomorrow. When I got there, the Genius told me that they were not able to replace just the camera, but they would have to replace the entire phone. The Genius did his thing, and came back a few minutes later with a "new" iPhone 5. I was just about to leave the store, but I noticed a dent in the corner. The employee fetched another one, and there were scratches on the bezel. 3 iPhones later, the Genius said that they were only allowed to open 3 iPhones. The problem persisted in all of the phones we had looked at, so I called the manager over. She allowed the Genius to bring a few more back. After 7 or so, they stopped opening phones. Even though all of them had defects, I had to choose from the best one. This annoyed me quite a bit because I paid over $500 for this phone, and I expect there to be no scratches, scuffs, and dents right out of the box.

Has anyone else had an experience similar to this? I am curious to hear what you guys have to say.

Edit: Camera issues for anyone who cares. You can see the dark patch near the botton left corner.
link

lulla01 · Jan 15, 2013, 12:17 AM

Small hairline fractures are going to happen when you use the phone anyway after 3 I would have cut my losses and left.

wxman2003 · Jan 15, 2013, 12:22 AM

I call this a BS. Pictures or it didn't happen. Not picture of the blob in camera, but the so called 7 phones.

Mlrollin91 · Jan 15, 2013, 12:45 AM

Quote:

Originally Posted by wxman2003

I call this a BS. Pictures or it didn't happen. Not picture of the blob in camera, but the so called 7 phones.

I'm sure it is possible. When the iPhone 4S came out I had a really yellow screen. I ended up having the Genius and Manager open up 5 replacement phones until I found a less tinted screen. They were all horrible. They all came from the same factory and had the same build week.

woodynorman · Jan 15, 2013, 12:52 AM

Quote:

Originally Posted by wxman2003

I call this a BS. Pictures or it didn't happen. Not picture of the blob in camera, but the so called 7 phones.

Do you really think the OP would take pics of each and every dented iphone they brought out?? Ridiculous.

wxman2003 · Jan 15, 2013, 01:22 AM

Quote:

Originally Posted by woodynorman

Do you really think the OP would take pics of each and every dented iphone they brought out?? Ridiculous.

And people cant make up "ridiculous" stories either.

Mobilemaduk · Jan 15, 2013, 06:34 AM

I had the same issue in the Meadowhall Apple Store (UK) with 3 phones. The 4th was fine and I accepted that

Pez555 · Jan 15, 2013, 06:40 AM

Quote:

Originally Posted by wxman2003

I call this a BS. Pictures or it didn't happen. Not picture of the blob in camera, but the so called 7 phones.

I've been through about 7 myself for the same issues as the OP, it isn't BS.

Jan 15, 2013, 12:15 AM	#1
Cergman macrumors member Join Date: Jan 2013	Defective Genius Bar iPhones "ScuffGate" I just wanted to share my experience at the Genius Bar for those of you interested. I brought my iPhone 5 to the Genius Bar yesterday due to something in my camera. They were super busy and told me to come back tomorrow. When I got there, the Genius told me that they were not able to replace just the camera, but they would have to replace the entire phone. The Genius did his thing, and came back a few minutes later with a "new" iPhone 5. I was just about to leave the store, but I noticed a dent in the corner. The employee fetched another one, and there were scratches on the bezel. 3 iPhones later, the Genius said that they were only allowed to open 3 iPhones. The problem persisted in all of the phones we had looked at, so I called the manager over. She allowed the Genius to bring a few more back. After 7 or so, they stopped opening phones. Even though all of them had defects, I had to choose from the best one. This annoyed me quite a bit because I paid over $500 for this phone, and I expect there to be no scratches, scuffs, and dents right out of the box. Has anyone else had an experience similar to this? I am curious to hear what you guys have to say. Edit: Camera issues for anyone who cares. You can see the dark patch near the botton left corner. link __________________ Life's too short to wait for the next best thing Early 2013 15" Retina Display MacBook Pro, 2.4 Quad i7, 16GB Ram, 256GB SSD \| iPhone 5 \| iPad 3rd Generation Last edited by Cergman; Jan 15, 2013 at 12:23 AM. Reason: Photo
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Jan 15, 2013, 12:22 AM	#3
wxman2003 macrumors 6502a Join Date: Apr 2011	I call this a BS. Pictures or it didn't happen. Not picture of the blob in camera, but the so called 7 phones. __________________ iMac I5, Macbook, iPad 4, iPhone 5, iPod, ATV 3
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Jan 15, 2013, 06:34 AM	#7
Mobilemaduk macrumors newbie Join Date: Sep 2012	I had the same issue in the Meadowhall Apple Store (UK) with 3 phones. The 4th was fine and I accepted that __________________ Twitter @mobilemaduk Web www.mobilemaduk.co.uk Facebook www.facebook.com/mobilemaduk
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Jan 15, 2013, 12:17 AM	#2
lulla01 macrumors 65816 Join Date: Jul 2007 Location: U.S	Small hairline fractures are going to happen when you use the phone anyway after 3 I would have cut my losses and left.
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