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Old May 23, 2013, 04:31 AM   #1
patrickjames
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Join Date: May 2013
Office 2011 crashes - user profile corrupted?

Hi there, I am at my wits end. And will really appreciate the help! I have changed over to another iMac and put in my details as the USER. Now none of the office programmes work - Word, Powerpoint, excel etc. For days now I have done everything from reinstalling Office (with my last available access key which is now wasted) to repair disk permissions and followed all the help on so many threads and help forums thinking what worked for them would work for me - removing this file and that plist and this and that cache and so on. To no avail. When I tried a test user account - it worked but I simply don't know how to migrate all my work and programmes to the new test user account. I'd prefer to fix the current user account. It also works (office loads) when I restart in safe mode. Below is the report from Word when it says it had to quit:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2013-05-23 11:14:18 +0200
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.3.4.130416
Crashed Module Name: CoreFoundation
Crashed Module Version: 550.44
Crashed Module Offset: 0x000076a9
Blame Module Name: MicrosoftMenuLibrary
Blame Module Version: 14.3.4.130416
Blame Module Offset: 0x000133ec
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0



Operating System Information
Operating System: Mac OS X 10.6.8 (Build 10K549)
CPU: Intel Core Duo, Number: 4, Speed: 2147 MHz
gestaltPhysicalRAMSizeInMegabytes err = 0, result = 4096 MB
gestaltSystemVersion err = 0, result = 0x1068
Screen: 2560 x 1440, depth = 32, ltbr = 0, 0, 1440, 2560

Microsoft Application Information:
Error Reporting UUID: 2A5DEC5A-100B-4045-8CEE-ACE92EB11E41
Time from launch: 0 hours, 0 minutes, 20 seconds
Total errors on this client: 5
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