iPad Mini: I wasn't charged for my iPad mini. What's the best way to fix it?

[thetruth1985]

Hello. My wife bought me an ipad mini from apple.com. She used her bill me later account to pay for it and we used my iTunes account to log onto apple. The order went through but I got a email from billmelater yesterday saying that the order did not go through since the name on my iTunes account did not match the name on the billmelater account.

Obviously, I thought apple would cancel the order. We planned to reorder the mini and have my wife use her own iTunes account. To my surprise, Apple shipped the mini this morning.

How can I fix this? Billmelater says that Apple needs to resubmit the order. I called Apple and was told that everything looked ok on their end. I really don't think it's the moral thing to do so I want to know the best way I can pay for this. Apple does have my credit card details from my iTunes account so they can use that to make the payment. I do not want to get charged twice and I don't want to get my account banned for just a miscommunication. Thanks.

[jessica.]

I would call Apple with your credit card ready. I applaud your honesty.

[thetruth1985]

When I called this morning, the woman said that it showed as paid and she would not accept my credit card. I may give it another day and call back again to see if their system is updated.

[Bear]

Originally Posted by thetruth1985

When I called this morning, the woman said that it showed as paid and she would not accept my credit card. I may give it another day and call back again to see if their system is updated.

Make notes of whom you spoke to when and then let it sit for 2 or 3 weeks. Yes, it can really take that long for them to get this straightened out between them.

Also, check your credit card during this time, it really could have gone through somehow.

[Squilly]

Maybe you got charged and it's just not on your statement yet? That happened to me recently. Most people would just be like "**** ya! free ipad!". Good job OP.

[TWO2SEVEN]

Originally Posted by Bear

Make notes of whom you spoke to when and then let it sit for 2 or 3 weeks. Yes, it can really take that long for them to get this straightened out between them.

Also, check your credit card during this time, it really could have gone through somehow.

I've seen it take some time with iPhone pre-orders. My card was charged immediately, then the money was returned a day or two later, then taken again when they shipped it.

As others have said just keep an eye on your card (and don't spend the money ).

Great job in trying to make the situation right. Seems to be rare these days.

[thetruth1985]

I'm pretty sure I wasn't charged because bill me later told me they denied it since the account details didn't match. I will sit on it a few days and try to resolve it again. Thanks for the advice.

[madsci954]

<reads OP>

<madsci's faith in humanity increased a little bit>

[Kissaragi]

Originally Posted by thetruth1985

When I called this morning, the woman said that it showed as paid and she would not accept my credit card. I may give it another day and call back again to see if their system is updated.

You tried to pay, they wouldn't let you so youve done more than most.

Give the money to charity instead, apple wont miss it.

[Mrg02d]

You told them about it and they rejected your money. I dont see anymore reason to try with them. Keep it. Its THEIR responsibility to worry about this now, not yours. Are they going to pay you anything for your continued efforts of babysitting them?

[Aspasia]

The charge will catch up with you eventually. Might take a few days or weeks, but it will show up.

Your honor and personal integrity are refreshing.

[TyPod]

I find your name ironic to the situation!

[ActionableMango]

I got a statement that showed no charge for something I had ordered. I checked online to get the latest list of charges and it was not there either.

So I called the vendor up and, like you and Apple, he said it looked fine on his end. I insisted that I never got charged for it, so he charged it over the phone.

So next month rolls along, the next statement came and of course now two charges were on there. The first one even had an "effective date" that placed it at the correct original time.

I'm not saying my case is your case, but give it some time to be sure. These things CAN take some time to sort out in the back end.

[ZipZap]

I'd wait for them to figure it out. Being proactive is a waste of time.

[Saberon]

I agree, do nothing

I once ordered food from a restaurant on Visa. 3 weeks later it still hasn't shown up and then the day after that the charge showed up. I appreciate you being honest but it will likely result in a double charge eventually.

[Tsikura]

Usually it's not about doing the honest thing. It's more about not being bent over backwards when the charges comes through in the future. Better to fix it than to have credit problem arise, double billing, etc.

If some time pass and they still don't give a damn, congrats on a free ipad.

[TJ5921]

Take the free mini, they rob us enough I applaud payback like this.

[HazyCloud]

Originally Posted by TJ5921

Take the free mini, they rob us enough I applaud payback like this.

Rob us enough?



You don't have to buy anything you don't want to. You do have a choice.

OP, good job for trying to get this worked out. I applaud you as well.

[ZipZap]

Originally Posted by Tsikura

Usually it's not about doing the honest thing. It's more about not being bent over backwards when the charges comes through in the future. Better to fix it than to have credit problem arise, double billing, etc.

If some time pass and they still don't give a damn, congrats on a free ipad.

Makes no sense. You assume too much. If you know a $500 charge is pending dont keep spending.

[Tsikura]

Originally Posted by ZipZap

Makes no sense. You assume too much. If you know a $500 charge is pending dont keep spending.

And you don't know what I'm trying to point out. People trying to fix billing issues is not always about being honest. There ARE idiots that would think they got away with a free ipad only to get a surprise hit later.

I go by experience and it's the norm when dealing with the average consumer. If he's truly being honest, good on him.

[BruiserB]

Could Apple tell you how it was billed? Maybe it defaulted to the credit card on your iTunes account rather than to the bill me later account? You may want to check that card to see if it was billed there.

[Shrink]

Originally Posted by thetruth1985

Hello. My wife bought me an ipad mini from apple.com. She used her bill me later account to pay for it and we used my iTunes account to log onto apple. The order went through but I got a email from billmelater yesterday saying that the order did not go through since the name on my iTunes account did not match the name on the billmelater account.

Obviously, I thought apple would cancel the order. We planned to reorder the mini and have my wife use her own iTunes account. To my surprise, Apple shipped the mini this morning.

How can I fix this? Billmelater says that Apple needs to resubmit the order. I called Apple and was told that everything looked ok on their end. I really don't think it's the moral thing to do so I want to know the best way I can pay for this. Apple does have my credit card details from my iTunes account so they can use that to make the payment. I do not want to get charged twice and I don't want to get my account banned for just a miscommunication. Thanks.

I am often accused of being on my "high horse". So from this position, I am so happy to be looking UP at you, thetruth1985, and your wonderfully honest and ethical position.

So often the get-away-with-what-you-can attitude prevails here, and elsewhere...but you are making an effort to be honest and aboveboard.

For what it is worth, I compliment you and want you to know you have really made my day.

Thank you...

[Caliber26]

Originally Posted by Shrink

I am often accused of being on my "high horse". So from this position, I am so happy to be looking UP at you, thetruth1985, and your wonderfully honest and ethical position.

So often the get-away-with-what-you-can attitude prevails here, and elsewhere...but you are making an effort to be honest and aboveboard.

For what it is worth, I compliment you and want you to know you have really made my day.

Thank you...

You sound like you need one of these after your emotional speech.

[Nychot]

And I have a gf named Lannay

[Shrink]

Originally Posted by Caliber26

You sound like you need one of these after your emotional speech.

Image

Thanks for your concern about my emotional needs. Apparently my "emotional speech" caused you some concern for me...I'm so tearfully grateful...