Go Back   MacRumors Forums > iPhone, iPod and iPad > iPad

Reply
 
Thread Tools Search this Thread Display Modes
Old Jan 17, 2013, 10:05 AM   #1
thetruth1985
macrumors 6502
 
Join Date: Sep 2010
I wasn't charged for my iPad mini. What's the best way to fix it?

Hello. My wife bought me an ipad mini from apple.com. She used her bill me later account to pay for it and we used my iTunes account to log onto apple. The order went through but I got a email from billmelater yesterday saying that the order did not go through since the name on my iTunes account did not match the name on the billmelater account.

Obviously, I thought apple would cancel the order. We planned to reorder the mini and have my wife use her own iTunes account. To my surprise, Apple shipped the mini this morning.

How can I fix this? Billmelater says that Apple needs to resubmit the order. I called Apple and was told that everything looked ok on their end. I really don't think it's the moral thing to do so I want to know the best way I can pay for this. Apple does have my credit card details from my iTunes account so they can use that to make the payment. I do not want to get charged twice and I don't want to get my account banned for just a miscommunication. Thanks.
thetruth1985 is offline   5 Reply With Quote
Old Jan 17, 2013, 10:10 AM   #2
GoCubsGo
macrumors Nehalem
 
GoCubsGo's Avatar
 
Join Date: Feb 2005
I would call Apple with your credit card ready. I applaud your honesty.
GoCubsGo is offline   15 Reply With Quote
Old Jan 17, 2013, 10:22 AM   #3
thetruth1985
Thread Starter
macrumors 6502
 
Join Date: Sep 2010
When I called this morning, the woman said that it showed as paid and she would not accept my credit card. I may give it another day and call back again to see if their system is updated.
thetruth1985 is offline   4 Reply With Quote
Old Jan 17, 2013, 10:26 AM   #4
Bear
macrumors G3
 
Join Date: Jul 2002
Location: Sol III - Terra
Quote:
Originally Posted by thetruth1985 View Post
When I called this morning, the woman said that it showed as paid and she would not accept my credit card. I may give it another day and call back again to see if their system is updated.
Make notes of whom you spoke to when and then let it sit for 2 or 3 weeks. Yes, it can really take that long for them to get this straightened out between them.

Also, check your credit card during this time, it really could have gone through somehow.
__________________
-----Bear
Bear is offline   5 Reply With Quote
Old Jan 17, 2013, 10:29 AM   #5
Squilly
macrumors 68020
 
Squilly's Avatar
 
Join Date: Nov 2012
Location: PA
Maybe you got charged and it's just not on your statement yet? That happened to me recently. Most people would just be like "**** ya! free ipad!". Good job OP.
Squilly is offline   6 Reply With Quote
Old Jan 17, 2013, 10:31 AM   #6
TWO2SEVEN
macrumors Demi-God
 
TWO2SEVEN's Avatar
 
Join Date: Jun 2010
Location: Plano, TX
Quote:
Originally Posted by Bear View Post
Make notes of whom you spoke to when and then let it sit for 2 or 3 weeks. Yes, it can really take that long for them to get this straightened out between them.

Also, check your credit card during this time, it really could have gone through somehow.
I've seen it take some time with iPhone pre-orders. My card was charged immediately, then the money was returned a day or two later, then taken again when they shipped it.

As others have said just keep an eye on your card (and don't spend the money ).

Great job in trying to make the situation right. Seems to be rare these days.
__________________
Two2seveN
Twitter: @nickramato
Instagram: @Amato27
TWO2SEVEN is online now   1 Reply With Quote
Old Jan 17, 2013, 10:49 AM   #7
thetruth1985
Thread Starter
macrumors 6502
 
Join Date: Sep 2010
I'm pretty sure I wasn't charged because bill me later told me they denied it since the account details didn't match. I will sit on it a few days and try to resolve it again. Thanks for the advice.
thetruth1985 is offline   2 Reply With Quote
Old Jan 17, 2013, 10:59 AM   #8
madsci954
macrumors 68000
 
Join Date: Oct 2011
Location: Ohio
<reads OP>

<madsci's faith in humanity increased a little bit>
madsci954 is offline   20 Reply With Quote
Old Jan 17, 2013, 11:32 AM   #9
Kissaragi
macrumors 68020
 
Join Date: Nov 2006
Quote:
Originally Posted by thetruth1985 View Post
When I called this morning, the woman said that it showed as paid and she would not accept my credit card. I may give it another day and call back again to see if their system is updated.
You tried to pay, they wouldn't let you so youve done more than most.

Give the money to charity instead, apple wont miss it.
Kissaragi is offline   4 Reply With Quote
Old Jan 17, 2013, 11:36 AM   #10
Mrg02d
Banned
 
Join Date: Jan 2012
You told them about it and they rejected your money. I dont see anymore reason to try with them. Keep it. Its THEIR responsibility to worry about this now, not yours. Are they going to pay you anything for your continued efforts of babysitting them?
Mrg02d is offline   6 Reply With Quote
Old Jan 17, 2013, 12:50 PM   #11
Aspasia
macrumors 65816
 
Join Date: Jun 2011
Location: Halfway between the Equator and North Pole
The charge will catch up with you eventually. Might take a few days or weeks, but it will show up.

Your honor and personal integrity are refreshing.
Aspasia is offline   5 Reply With Quote
Old Jan 17, 2013, 12:50 PM   #12
TyPod
macrumors 68000
 
TyPod's Avatar
 
Join Date: Nov 2006
Location: And Yourself?
I find your name ironic to the situation!
TyPod is offline   3 Reply With Quote
Old Jan 17, 2013, 03:01 PM   #13
ActionableMango
macrumors 68040
 
ActionableMango's Avatar
 
Join Date: Sep 2010
Wait

I got a statement that showed no charge for something I had ordered. I checked online to get the latest list of charges and it was not there either.

So I called the vendor up and, like you and Apple, he said it looked fine on his end. I insisted that I never got charged for it, so he charged it over the phone.

So next month rolls along, the next statement came and of course now two charges were on there. The first one even had an "effective date" that placed it at the correct original time.

I'm not saying my case is your case, but give it some time to be sure. These things CAN take some time to sort out in the back end.
ActionableMango is offline   3 Reply With Quote
Old Jan 17, 2013, 03:32 PM   #14
ZipZap
macrumors 68040
 
Join Date: Dec 2007
I'd wait for them to figure it out. Being proactive is a waste of time.
ZipZap is offline   2 Reply With Quote
Old Jan 17, 2013, 03:41 PM   #15
Saberon
macrumors 6502a
 
Join Date: Sep 2008
I agree, do nothing

I once ordered food from a restaurant on Visa. 3 weeks later it still hasn't shown up and then the day after that the charge showed up. I appreciate you being honest but it will likely result in a double charge eventually.
Saberon is offline   2 Reply With Quote
Old Jan 17, 2013, 03:57 PM   #16
Tsikura
macrumors member
 
Join Date: Oct 2012
Location: New York
Usually it's not about doing the honest thing. It's more about not being bent over backwards when the charges comes through in the future. Better to fix it than to have credit problem arise, double billing, etc.

If some time pass and they still don't give a damn, congrats on a free ipad.
Tsikura is offline   1 Reply With Quote
Old Jan 17, 2013, 04:40 PM   #17
TJ5921
macrumors regular
 
Join Date: Jan 2011
Take the free mini, they rob us enough I applaud payback like this.
TJ5921 is offline   2 Reply With Quote
Old Jan 17, 2013, 05:25 PM   #18
HazyCloud
macrumors 68030
 
HazyCloud's Avatar
 
Join Date: Jun 2010
Quote:
Originally Posted by TJ5921 View Post
Take the free mini, they rob us enough I applaud payback like this.
Rob us enough?



You don't have to buy anything you don't want to. You do have a choice.

OP, good job for trying to get this worked out. I applaud you as well.
__________________
If you have a question about my post, quote me so I am notified and can easily reply to you.
HazyCloud is offline   1 Reply With Quote
Old Jan 18, 2013, 04:30 AM   #19
ZipZap
macrumors 68040
 
Join Date: Dec 2007
Quote:
Originally Posted by Tsikura View Post
Usually it's not about doing the honest thing. It's more about not being bent over backwards when the charges comes through in the future. Better to fix it than to have credit problem arise, double billing, etc.

If some time pass and they still don't give a damn, congrats on a free ipad.
Makes no sense. You assume too much. If you know a $500 charge is pending dont keep spending.
ZipZap is offline   0 Reply With Quote
Old Jan 18, 2013, 12:59 PM   #20
Tsikura
macrumors member
 
Join Date: Oct 2012
Location: New York
Quote:
Originally Posted by ZipZap View Post
Makes no sense. You assume too much. If you know a $500 charge is pending dont keep spending.
And you don't know what I'm trying to point out. People trying to fix billing issues is not always about being honest. There ARE idiots that would think they got away with a free ipad only to get a surprise hit later.

I go by experience and it's the norm when dealing with the average consumer. If he's truly being honest, good on him.
Tsikura is offline   0 Reply With Quote
Old Jan 18, 2013, 03:18 PM   #21
BruiserB
macrumors 6502a
 
Join Date: Aug 2008
Could Apple tell you how it was billed? Maybe it defaulted to the credit card on your iTunes account rather than to the bill me later account? You may want to check that card to see if it was billed there.
BruiserB is offline   0 Reply With Quote
Old Jan 18, 2013, 04:02 PM   #22
Shrink
macrumors Demi-God
 
Shrink's Avatar
 
Join Date: Feb 2011
Location: New England, USA
Quote:
Originally Posted by thetruth1985 View Post
Hello. My wife bought me an ipad mini from apple.com. She used her bill me later account to pay for it and we used my iTunes account to log onto apple. The order went through but I got a email from billmelater yesterday saying that the order did not go through since the name on my iTunes account did not match the name on the billmelater account.

Obviously, I thought apple would cancel the order. We planned to reorder the mini and have my wife use her own iTunes account. To my surprise, Apple shipped the mini this morning.

How can I fix this? Billmelater says that Apple needs to resubmit the order. I called Apple and was told that everything looked ok on their end. I really don't think it's the moral thing to do so I want to know the best way I can pay for this. Apple does have my credit card details from my iTunes account so they can use that to make the payment. I do not want to get charged twice and I don't want to get my account banned for just a miscommunication. Thanks.
I am often accused of being on my "high horse". So from this position, I am so happy to be looking UP at you, thetruth1985, and your wonderfully honest and ethical position.

So often the get-away-with-what-you-can attitude prevails here, and elsewhere...but you are making an effort to be honest and aboveboard.

For what it is worth, I compliment you and want you to know you have really made my day.

Thank you...
__________________
Two things are infinite, the universe and human stupidity; and I'm not sure about the universe. -- Albert Einstein
Shrink is offline   0 Reply With Quote
Old Jan 18, 2013, 04:15 PM   #23
Caliber26
macrumors 65816
 
Caliber26's Avatar
 
Join Date: Sep 2009
Location: Orlando, FL
Quote:
Originally Posted by Shrink View Post
I am often accused of being on my "high horse". So from this position, I am so happy to be looking UP at you, thetruth1985, and your wonderfully honest and ethical position.

So often the get-away-with-what-you-can attitude prevails here, and elsewhere...but you are making an effort to be honest and aboveboard.

For what it is worth, I compliment you and want you to know you have really made my day.

Thank you...
You sound like you need one of these after your emotional speech.

Caliber26 is offline   1 Reply With Quote
Old Jan 18, 2013, 04:33 PM   #24
Nychot
macrumors 6502a
 
Join Date: Aug 2011
And I have a gf named Lannay
Nychot is offline   0 Reply With Quote
Old Jan 18, 2013, 04:56 PM   #25
Shrink
macrumors Demi-God
 
Shrink's Avatar
 
Join Date: Feb 2011
Location: New England, USA
Quote:
Originally Posted by Caliber26 View Post
You sound like you need one of these after your emotional speech.

Image
Thanks for your concern about my emotional needs. Apparently my "emotional speech" caused you some concern for me...I'm so tearfully grateful...

__________________
Two things are infinite, the universe and human stupidity; and I'm not sure about the universe. -- Albert Einstein
Shrink is offline   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPad

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
iPad Mini: How much to fix cracked iPad mini screen? pjny iPad 41 May 9, 2014 05:05 AM
iPad Mini: Why wasn't the color gamut difference noted between the iPad 4 and the original mini? MusicEnthusiast iPad 15 Nov 20, 2013 10:28 PM
iPad Mini: AT&T Premier Charged Two Apple Care+ on One Invoice for iPad mini shortcut3d iPad 2 Dec 17, 2012 09:05 PM
iPad Mini: iPad Mini Blew My Mind: I Need Help To Fix My Jaws iAi iPad 26 Nov 2, 2012 04:32 PM
I finally placed an order with ATT but my card wasn't charged, anyone else? egeek84 iPhone 7 Sep 14, 2012 03:42 AM

Forum Jump

All times are GMT -5. The time now is 08:59 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC