Brand new (late 2012) iMac chipped screen

[edry.hilario]

Originally Posted by philmed1008

Firstly I would like to thank everyone for their advice and help over the past few days. I have been to Apple store who have agreed to fix for free!

Basically they examined the iMac and found no damage whatsoever elsewhere. The guy said that it was an unusual crack and was not consistent with accidental damage. At some point either in manufacture, assembly, packaging, delivery or the week I had it something happened to weaken it. What, probably never know. They were prepared to believe my version of events and fix for free!

Moral of the story, honesty is the best policy. Apple, amazing products and amazing customer service. Thank you.

are you getting a replacement or are they changing the screen on the same machine ???

[philmed1008]

Originally Posted by Choctaw

Wow ! This all seems to be that old game of lets waste a bunch of Bandwidth on I think this, and he things that, and maybe the dog might have done it. Or maybe the old PC troll living in the garage below. I think this is going nowhere. And how about this statement from the OP........."This seems to have happened a lot on unboxing" well did it happen in this case? Only the shadow knows.

What did I say that was so bizarre (unlike your post). Link below about iMac shipping with cracked screens and customers finding out when they unbox it.

http://www.digitaltrends.com/computi...roken-screens/

The technician who has seen the damage agree it was not impact? Or in every case a cracked piece of glass will ALWAYS be because of impact damage by the customer. It is 100% impossible for it to have a manuafacturing flaw etc.


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Originally Posted by edry.hilario

are you getting a replacement or are they changing the screen on the same machine ???

They are changing the screen. Ran diagnostics and all other aspects and the rest was fine. Said it was a 5 minute job on the old iMac. Now it is much tougher as it is laminated on instead of using magnets.

Only 5 more days before it is done. Can't wait as the old dell laptop is driving me nuts!

[mushroomtip]

Originally Posted by philmed1008

What did I say that was so bizarre (unlike your post). Link below about iMac shipping with cracked screens and customers finding out when they unbox it.

http://www.digitaltrends.com/computi...roken-screens/

I don't think that article is for the late 2012 iMac. I think that article is a few years old or the writer has no clue what he is talking about .

[oldgeezer]

Originally Posted by philmed1008

Firstly I would like to thank everyone for their advice and help over the past few days. I have been to Apple store who have agreed to fix for free!

Basically they examined the iMac and found no damage whatsoever elsewhere. The guy said that it was an unusual crack and was not consistent with accidental damage. At some point either in manufacture, assembly, packaging, delivery or the week I had it something happened to weaken it. What, probably never know. They were prepared to believe my version of events and fix for free!

Moral of the story, honesty is the best policy. Apple, amazing products and amazing customer service. Thank you.

Actually, I think there's another moral to the story.

If you want to hear a bunch of armchair experts spouting their (un)learned positions with great authority, post your problem on MacRumors.

If you want your credibility challenged and want to be accused of lying, post your problem on MacRumors.

If you want to hear a bunch of senseless whining, post your problem on MacRumors.

These threads can be very helpful but so much time is devoted to bashing Apple or the thread starter that it's hard to sort the wheat from the chaff.

Congratulations OP! Glad to hear your problem was resolved but sorry you had to hear so much BS from this thread.

[drambuie]

Originally Posted by mushroomtip

I don't think that article is for the late 2012 iMac. I think that article is a few years old or the writer has no clue what he is talking about .

You are absolutely correct. Actually, the article was in reference to the late 2009 27" iMacs, the first 27" iMacs and the first with the Inter Core i CPUs. I think the reference to the new Snow Leopard OS should be a clue. Cracked and shattered screens were a problem with the first shipments of the 27" iMacs, a packaging issue.

[philmed1008]

Originally Posted by oldgeezer

Actually, I think there's another moral to the story.

If you want to hear a bunch of armchair experts spouting their (un)learned positions with great authority, post your problem on MacRumors.

If you want your credibility challenged and want to be accused of lying, post your problem on MacRumors.

If you want to hear a bunch of senseless whining, post your problem on MacRumors.

These threads can be very helpful but so much time is devoted to bashing Apple or the thread starter that it's hard to sort the wheat from the chaff.

Congratulations OP! Glad to hear your problem was resolved but sorry you had to hear so much BS from this thread.

Couldn't agree more. As a newbie to here and the mac I was quite shocked by some of the posts. I felt like I was having to defend my integrity when all I was seeking was advice and to help others who may have a similar issue. Still there were some very nice and helpful people here too, like yourself!



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[QUOTE=drambuie;16717713]You are absolutely correct. Actually, the article was in reference to the late 2009 27" iMacs, the first 27" iMacs and the first with the Inter Core i CPUs. I think the reference to the new Snow Leopard OS should be a clue. Cracked and shattered screens were a problem with the first shipments of the 27" iMacs, a packaging issue.

You are quite right. Sorry I should have researched better

[oililymad]

i'm just happy you got it sorted. Im sorry if i doubted you. . Its good to see good honest people rather than those trying to get something for free.

Enjoy getting your new mac back, and turning that Dell laptop off for the last time :-)

[bobright]

Originally Posted by philmed1008

What did I say that was so bizarre (unlike your post). Link below about iMac shipping with cracked screens and customers finding out when they unbox it.

http://www.digitaltrends.com/computi...roken-screens/

The technician who has seen the damage agree it was not impact? Or in every case a cracked piece of glass will ALWAYS be because of impact damage by the customer. It is 100% impossible for it to have a manuafacturing flaw etc.


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They are changing the screen. Ran diagnostics and all other aspects and the rest was fine. Said it was a 5 minute job on the old iMac. Now it is much tougher as it is laminated on instead of using magnets.

Only 5 more days before it is done. Can't wait as the old dell laptop is driving me nuts!

Did they replace it for free?

[philmed1008]

Originally Posted by bobright

Did they replace it for free?

They certainly did!

[philmed1008]

The iMac is back and in total working order! It was the first one they have had to fix in my local store. One warning from the technician who did the repair was that you should not touch the edge of the glass at all. Apple has warned them that because it is so thin at the edges it is liable to break. Never turn the mac using the glass edge always get hold of the casing at the bottom or the stand to pivot the machine.

[justperry]

Originally Posted by philmed1008

The iMac is back and in total working order! It was the first one they have had to fix in my local store. One warning from the technician who did the repair was that you should not touch the edge of the glass at all. Apple has warned them that because it is so thin at the edges it is liable to break. Never turn the mac using the glass edge always get hold of the casing at the bottom or the stand to pivot the machine.

Good it's back and complete.

Hmmm, then the design is flawed.

[mushroomtip]

Originally Posted by philmed1008

The iMac is back and in total working order! It was the first one they have had to fix in my local store. One warning from the technician who did the repair was that you should not touch the edge of the glass at all. Apple has warned them that because it is so thin at the edges it is liable to break. Never turn the mac using the glass edge always get hold of the casing at the bottom or the stand to pivot the machine.

Apple should make customers aware on how to handle these since it can inadvertently damaged.

[Rottie]

Originally Posted by philmed1008

The iMac is back and in total working order! It was the first one they have had to fix in my local store. One warning from the technician who did the repair was that you should not touch the edge of the glass at all. Apple has warned them that because it is so thin at the edges it is liable to break. Never turn the mac using the glass edge always get hold of the casing at the bottom or the stand to pivot the machine.

Hi there,

First off, congrats on getting your iMac repaired.

I've been watching this thread with some interest, because I am almost at the point of ordering a new i7 3.4GHz/3Tb Fusion/2Gb Graphics BTO iMac, but having read this thread and others, I'm just wondering if I should leave it a little while longer, before I actually commit, to let Apple sort out their QC procedures, as there does seem to be a couple of issues (namely DOA machines and machines like yours, which have a screen defect, whether it is a physical mark, or image retention).

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Originally Posted by mushroomtip

apple should make customers aware on how to handle these since it can inadvertently damaged.

+1

[oililymad]

Glad you got it sorted :-D

Damn scary that these displays are that fragile.

Don't touch the edges?

I think I'm going to check the accidental damage policy and article limit in my house insurance!

[HenryDJP]

Originally Posted by philmed1008

Apple has warned them that because it is so thin at the edges it is liable to break. Never turn the mac using the glass edge always get hold of the casing at the bottom or the stand to pivot the machine.

Originally Posted by justperry

Good it's back and complete.

Hmmm, then the design is flawed.

Exactly. Every iMac I've owned up to my 2011 model I have turned and pivoted them by way of grabbing the edges of the screen. If the 2012 is flawed like that I will not be buying another iMac. I just don't believe that's the case because Apple will have a lot of broken screens. It's common practice to grab both sides of the screen to turn the machine around.

[uptownnyc]

Originally Posted by philmed1008

What did I say that was so bizarre (unlike your post). Link below about iMac shipping with cracked screens and customers finding out when they unbox it.

http://www.digitaltrends.com/computi...roken-screens/

The technician who has seen the damage agree it was not impact? Or in every case a cracked piece of glass will ALWAYS be because of impact damage by the customer. It is 100% impossible for it to have a manuafacturing flaw etc.


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They are changing the screen. Ran diagnostics and all other aspects and the rest was fine. Said it was a 5 minute job on the old iMac. Now it is much tougher as it is laminated on instead of using magnets.

Only 5 more days before it is done. Can't wait as the old dell laptop is driving me nuts!

The iMac photo from that article is from November, 2009. The story is old - by many years.

[petronews]

philmed1008, nice of apple they approved Your claim. Same cracked edge happened to me – I'm 100% sure there was no mechanical impact that could justify that kind of damage. An hour before i noticed the crack my friends came for supper and we were talking about how good lookin was the new iMac, apart from suffering from an awful backlight bleed – so This is already my second disappointment with the ne iMac's quality. Is this supposed to be the gorgeous, laminated, IPS screeen – "LED backlighting offers instant-on, uniform brightness with no waiting."? I dont think so, it's called Simulacrum and professor Jean Baudrillard devoted his life to describe this social theory.







BEWARE.

[philmed1008]

Originally Posted by petronews

philmed1008, nice of apple they approved Your claim. Same cracked edge happened to me – I'm 100% sure there was no mechanical impact that could justify that kind of damage. An hour before i noticed the crack my friends came for supper and we were talking about how good lookin was the new iMac, apart from suffering from an awful backlight bleed – so This is already my second disappointment with the ne iMac's quality. Is this supposed to be the gorgeous, laminated, IPS screeen – "LED backlighting offers instant-on, uniform brightness with no waiting."? I dont think so, it's called Simulacrum and professor Jean Baudrillard devoted his life to describe this social theory.

Image
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BEWARE.

looks exactly the same as mine and same circumstances. Apple need to urgently look into this. Hope it works out for you. Fingers are firmly crossed

[jmpage2]

Originally Posted by philmed1008

looks exactly the same as mine and same circumstances. Apple need to urgently look into this. Hope it works out for you. Fingers are firmly crossed

This could be a micro-fracture that eventually opened up, and could have been caused even during manufacture.

[boogieman]

Originally Posted by philmed1008

Hi

This is my first post here as brand new mac user. I decided to purchase the new iMac. However not all has gone well, firstly I knocked it off the desk and shattered the screen on New years day. Insurance claim was processed and after an extra £200 excess I had a like for like replacement.

I have woken up this morning and gone to use it and noticed a thumb sized crack / chip on the right edge. I can categorically say that no collision or accidental damage was done this time to cause this damage.

Has anybody else experienced anything like this. I have an appointment with a genius in the store on Tuesday evening and am prepared to fight this very strongly as I am convinced there must have been a manufacturing defect in the glass. Pics are posted below. The side shot shows no damage at all to the casing.

Thanks everyone.

My 2012 iMac has this nearly identical issue with it in the right side about 5-6 inches from the top. I live 2 1/2 hours from apple store. Called where I bought and they are giving me the run around. Any suggestions?