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Old Jan 22, 2013, 01:21 AM   #1
mackandproud
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Am I Entitled To a Refund?

There are several scratches on the iphone case, near the lightning port. This port has only been used a total of 3X. Once at the store where I bought it to set up the phone. At the apple store to transfer contacts. And at home to recharge the phone. That's it. After a week, there are already multiple scratches near that port, after what I consider to be relatively light use.

Can I return this phone for an exchange and refund? I don't think the phone should scratch this easily. I had a regular cell phone before, which I was far less careful with, and it took maybe two years before it looked as bad as the iphone 5 after just one week.

edit: I should've added that my phone has been in a case the entire time.

Last edited by mackandproud; Jan 22, 2013 at 05:35 PM.
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Old Jan 22, 2013, 09:11 AM   #2
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Originally Posted by mackandproud View Post
There are several scratches on the iphone case, near the lightning port. This port has only been used a total of 3X. Once at the store where I bought it to set up the phone. At the apple store to transfer contacts. And at home to recharge the phone. That's it. After a week, there are already multiple scratches near that port, after what I consider to be relatively light use.

Can I return this phone for an exchange and refund? I don't think the phone should scratch this easily. I had a regular cell phone before, which I was far less careful with, and it took maybe two years before it looked as bad as the iphone 5 after just one week.
If you're within 14 days (in US) you can return the phone and get your money and upgrade back, if you are within 30 you can return or exchange your phone, if you decided to return your phone (US) you will loose your upgrade.
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Old Jan 22, 2013, 09:23 AM   #3
The Robot Cow
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It's tough to decide, could be just a bad phone or maybe you're putting too much pressure on it when you're trying to connect it? It is aluminum so it does scratch easily.
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Old Jan 22, 2013, 09:28 AM   #4
bandofbrothers
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Most phones will show wear and tear with reasonable use.

Perhaps you should use some form of shield or full case if these marks are going to annoy you.
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Old Jan 22, 2013, 02:47 PM   #5
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Its considered normal wear and tear.
It will scratch eventually if you're sticking it to the port on the bottom and missing the hole. (that's what she said)
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Old Jan 22, 2013, 03:44 PM   #6
mackandproud
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Originally Posted by bandofbrothers View Post
Most phones will show wear and tear with reasonable use.

Perhaps you should use some form of shield or full case if these marks are going to annoy you.
My phone's been in an otterbox case the entire time. It has spent maybe two minutes total outside of a case while I switched cases.

Here is apple's return policy for reference. I bought my phone at wally world. I'll probably have to go in person and ask what their store specific policy is, if any.

Returns and refunds

iPhone Return Policy
If you are not fully satisfied with your iPhone purchase, you can return your undamaged iPhone to the Apple Online Store (1-800-MY-APPLE), or to a U.S. Apple Store, within 30 calendar days from shipment for a full refund. If you return your iPhone within 30 calendar days from shipment, you will not be charged a restocking fee. Your iPhone must be returned in the original packaging, including any accessories, manuals, and documentation.
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Old Jan 22, 2013, 03:51 PM   #7
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Got my black iPhone 5 on launch day and still no scratches. It's either defective or you are not doing something right.
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Old Jan 22, 2013, 03:54 PM   #8
mackandproud
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Why do people respond without reading my OP? I've used the lightning port ONCE and very carefully at that. It's been used on 2 other occasions by store employees to activate the phone and to transfer data.
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Old Jan 22, 2013, 03:59 PM   #9
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Quote:
Originally Posted by mackandproud View Post
Why do people respond without reading my OP? I've used the lightning port ONCE and very carefully at that. It's been used on 2 other occasions by store employees to activate the phone and to transfer data.
You only charged your phone once in a week?
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Old Jan 22, 2013, 03:59 PM   #10
Intell
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I'm reading your first post and the answer is the same, it's normal and will just happen again. Just because you used the port only three times, doesn't mean the port wasn't used like a mad cow over in China.
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Old Jan 22, 2013, 03:59 PM   #11
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Originally Posted by mackandproud View Post
Why do people respond without reading my OP? I've used the lightning port ONCE and very carefully at that. It's been used on 2 other occasions by store employees to activate the phone and to transfer data.


Well could be, but stuff doesn't scratch out of nothing, there must have been some contact with something, either by you or the apple store employees
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Old Jan 22, 2013, 04:01 PM   #12
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Originally Posted by Intell View Post
I'm reading your first post and the answer is the same, it's normal and will just happen again. Just because you used the port only three times, doesn't mean the port wasn't used like a mad cow over in China.
Yikes.
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Old Jan 22, 2013, 04:01 PM   #13
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Return it for a full refund.
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Old Jan 22, 2013, 04:01 PM   #14
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You aren't entitled to a refund.
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Old Jan 22, 2013, 04:02 PM   #15
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Originally Posted by jessica. View Post
Return it for a full refund.
This.
Quote:
Originally Posted by AppleDApp View Post
You aren't entitled to a refund.
Yes, he or she is.
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Old Jan 22, 2013, 04:03 PM   #16
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Quote:
Originally Posted by mackandproud View Post
Why do people respond without reading my OP? I've used the lightning port ONCE and very carefully at that. It's been used on 2 other occasions by store employees to activate the phone and to transfer data.
I charge mine everyday and still no scratches. It must be a faulty anodising. Swap it.
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Old Jan 22, 2013, 04:09 PM   #17
mackandproud
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Originally Posted by Mr_Brightside_@ View Post
You only charged your phone once in a week?
Yes, it receives light use, plus I turn it off at night.
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Old Jan 22, 2013, 04:13 PM   #18
AppleDApp
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Have you tried returning it?
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Old Jan 22, 2013, 04:14 PM   #19
GoCubsGo
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Originally Posted by AppleDApp View Post
Have you tried returning it?
That would be easy. First we need to decide whether the masses agree.
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Old Jan 22, 2013, 04:22 PM   #20
mackandproud
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Originally Posted by Jord5i View Post
Well could be, but stuff doesn't scratch out of nothing, there must have been some contact with something, either by you or the apple store employees
If only your words of wisdom weren't scrambled into jibberish by the powers that be. Sigh.

----------

Quote:
Originally Posted by AppleDApp View Post
Have you tried returning it?
I'll definitely be back at wally world where I bought in the next few days to check.

Calling is pointless since the employees are so incompetent and it's an hour round trip so I thought I'd check here with the veterans of the industry first.
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Old Jan 22, 2013, 04:24 PM   #21
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What's it matter if it's in an Otterbox all the time? Sometimes I don't get all the people swapping for some scratches especially when it's something that is being used daily.
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Old Jan 22, 2013, 04:32 PM   #22
mackandproud
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As far as I can surmise, the answer is either 'yes,' or 'no.'
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Old Jan 22, 2013, 04:36 PM   #23
AppleDApp
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As far as I can surmise, the answer is either 'yes,' or 'no.'
I see it this way:
If you are within the return period then yes.
If you aren't within the return period then no.

Is it worth the trip to get a new iPhone that will inevitably get scratched is up to you. Have you thought of putting a case on your phone?
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Old Jan 22, 2013, 04:44 PM   #24
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Do you have a picture of the damage?
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Old Jan 22, 2013, 04:59 PM   #25
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Originally Posted by mackandproud View Post
Yes, it receives light use, plus I turn it off at night.
I don't buy that for one second that you only charge it once per week.
You can get it replaced by Apple but it will happen again within time.
It's not scratch proof.
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