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Old Today, 05:08 PM   #1
GanChan
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Join Date: Jun 2005
PLEASE Advise me (I'm in product-return hell)

I made the mistake of ordering a 42" TV from electronics101deals.com, a third party seller on Amazon. The product arrived DOA, and the box had apparently been opened before shipping (product was supposed to be new). I want to return this thing and get a refund. Amazon prods the seller into emailing me a FedEx return label.

I try to schedule the return using this label, only to be told (both by the online system and by a FedEx phone rep) that the tracking number doesn't correspond to anything they have on record.

I call seller, who acts confused. "It's the same label we send out to everybody. I can send it again, but it'll be the exact same label." I ask him to send it again anyway. So far, he hasn't.

What do I do now? Call Amazon and get them to do...I dunno...whatever the A to Z protection plan empowers them to do? I mean, if the seller insists that they're sending me a valid return label, and FedEx insists that they're not, what am I supposed to do?

I guess I could go to the nearest FedEx facility and hang around while they call the seller directly on the phone....
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