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Old Jan 25, 2013, 09:59 AM   #1
Jedi5
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Purchased apps not showing up?

Anyone else having problems with purchased apps not showing up on your iPad in iTunes?

iTunes on my iPad will not display my purchased apps.
It just says loading and nothing happens.

Both my 2 & 3 are the same way.
Is there a setting or something I might have toggled my accident?
Been like this for about 2 months now.

Help?
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Old Jan 25, 2013, 10:21 AM   #2
Night Spring
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I have this problem on my iPhone. I figure it is some problem on Apple's side, and haven't really looked into fixing it.
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Old Jan 25, 2013, 10:23 AM   #3
960design
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I think that is one of those, I have to see it.

To answer your question, I have over 1000 iPads under my care and haven't had any problems for the last 2 months with downloading apps.

Here's the first thing I noticed that is strange:
Quote:
iTunes on my iPad will not display my purchased apps.
iTunes does NOT show apps, only things like songs and movies, ect.

The App Store will have your purchased apps.

Here's the next thing:
Quote:
It just says loading and nothing happens.
3G or Wireless? Are you connected to the internet?

Really just trying to guess here and hope I get lucky.
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Old Jan 25, 2013, 10:39 AM   #4
Jedi5
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960-

Correct, I meant to say App Store, not iTunes.

On my iPad if I open the App Store, everything works fine (updates, show top apps, download apps, etc...) except when I switch to purchased apps. Then it just sorta freezes and says loading. The purchased app "screen" is the only one that doesn't respond.
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Old Jan 25, 2013, 11:16 AM   #5
blackbear219
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It is happening on both my iPhone and iPad right now, so it appears to be on Apple's side.
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Old Jan 25, 2013, 12:22 PM   #6
960design
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Just checked my iPad, my iPhone and 5 other iPads I have sitting in the office, they all can access purchased apps.
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Old Jan 25, 2013, 02:43 PM   #7
Jedi5
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Hmm... interesting...

Seems like a hit and miss then.
Just checked my phone as well and they are not showing up there either.
With my iPads, this has been going on for at least 2 months now, if not more.
Thought it was a glitch at first but it is still happening.
Not the end of the world but annoying.

I've done searches and it seems like others haven't found a solution on this.

drat.
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Old Jan 25, 2013, 03:21 PM   #8
sammjordan
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I've seen this on both my mini and iPhone 5 for the past couple weeks or so, must be a server issue at apple
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Old Jan 25, 2013, 11:16 PM   #9
Night Spring
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Can’t Access Purchased Section in iPad App Store: Apple Says It’s a Known Issue with ‘Extensive Purchase History’
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Old Feb 8, 2013, 03:27 PM   #10
tcrumbs
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Posted this to Apple support link above. Hope it helps someone.

I've been having this issue for a long time (On 2 iPads & 2 iPhones). I noticed last time i was in my iTunes account that my password didn't meet the criteria Apple now has for it's passwords (a cap letter + a number). Figured I'd give it a shot. Changed password to meet Apple's criteria, signed in on my iPad and (after a few seconds) all my purchased apps showed up. Not sure if it'll work for others but it worth a shot. Good Luck.
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Old Feb 8, 2013, 03:44 PM   #11
Amazing Iceman
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Quote:
Originally Posted by 960design View Post
I think that is one of those, I have to see it.

To answer your question, I have over 1000 iPads under my care and haven't had any problems for the last 2 months with downloading apps.

Here's the first thing I noticed that is strange:

iTunes does NOT show apps, only things like songs and movies, ect.

The App Store will have your purchased apps.

Here's the next thing:

3G or Wireless? Are you connected to the internet?

Really just trying to guess here and hope I get lucky.
Well, if you are running a iOS 5.x, you won't have the problem.
I'm running iOS 6.1, and it takes a long time for purchased apps to show, even wen connected via WiFi at 15Mb/s download speed or more.

My old iPad 1 with iOS 5.x doesn't have a problem showing my purchase apps, even when I have about 1500 apps.
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