iCloud/Apple ID - Don't know what to do :(

Empire3 · Jan 30, 2013, 06:06 AM

Hello Guys, I am in a bit of a pickle and wondered if you can help with some advice. Yesterday all of a sudden my emails stopped working and when I tried to login to the Apple ID website it said this.

"This Apple ID has been locked for security reasons."

I contacted Apple and the lady said it was an 8 hour lock out. Nearly double that time later, I still could not access my account. I tried resetting the password but I recieved no password reset email.

I contacted Apple again this morning. I did not know my own security question and the guy was not very helpful. He said there was nothing they could do about it because my email address for password reset was not verified and I don't know my security question.

As you could imagine, I was fuming! A company as big as Apple cannot help me out. So pretty much there goes my contacts, my notes and more importantly my emails that I reply on every day. Is there anything I can do?

I still don't know the reason for the lockout. I did nothing - the only thing I could imagine was too many wrong password attempts.

jon3543 · Jan 30, 2013, 06:13 AM

Subtlety is the key to social engineering.

throAU · Jan 30, 2013, 06:15 AM

Quote:

Originally Posted by Empire3

I contacted Apple again this morning. I did not know my own security question and the guy was not very helpful.

I would go to an apple store, take ID and see if they can do anything.

If you don't know your security questions, then apple are doing the correct thing by blocking you from accessing your account, unless there is some other way of identifying you as the account holder.

Empire3 · Jan 30, 2013, 06:16 AM

Been a member since MobileMe as well, which frustrates me even more. Perhaps someone higher up at Apple could help?

throAU · Jan 30, 2013, 06:17 AM

Quote:

Originally Posted by Empire3

Been a member since MobileMe as well, which frustrates me even more. Perhaps someone higher up at Apple could help?

credit card associated with the apple ID?

Empire3 · Jan 30, 2013, 06:23 AM

I had address details on there from when I was a MobileMe account holder but the guy didn't seem to want to know.

I use a separate Apple ID for purchases, which is why I don't see a problem.

throAU · Jan 30, 2013, 06:24 AM

Quote:

Originally Posted by Empire3

I had address details on there from when I was a MobileMe account holder but the guy didn't seem to want to know.

It's a lot harder to be ignored in person, and I'm sure apple don't want someone unhappy with apple in their store. If the guy in the store can't help you, escalate to their manager until you find someone who can.

Don't be nasty about it, it may be beyond their authority to do certain things. But be polite and firm.

PaulhanRipple · Jan 31, 2013, 07:51 AM

This appears to be a more general problem. I've reset my password by answering security questions but still can't access email or icloud!

ugahairydawgs · Jan 31, 2013, 08:34 AM

1. Don't take it out on the person answering the phone. There's really nothing they can do if you don't know the answers to your own security questions.

2. Have your problem escalated if it is not being handled to your liking.

Jan 30, 2013, 06:06 AM	#1
Empire3 macrumors newbie Join Date: Jan 2013	iCloud/Apple ID - Don't know what to do :( Hello Guys, I am in a bit of a pickle and wondered if you can help with some advice. Yesterday all of a sudden my emails stopped working and when I tried to login to the Apple ID website it said this. "This Apple ID has been locked for security reasons." I contacted Apple and the lady said it was an 8 hour lock out. Nearly double that time later, I still could not access my account. I tried resetting the password but I recieved no password reset email. I contacted Apple again this morning. I did not know my own security question and the guy was not very helpful. He said there was nothing they could do about it because my email address for password reset was not verified and I don't know my security question. As you could imagine, I was fuming! A company as big as Apple cannot help me out. So pretty much there goes my contacts, my notes and more importantly my emails that I reply on every day. Is there anything I can do? I still don't know the reason for the lockout. I did nothing - the only thing I could imagine was too many wrong password attempts.
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Jan 30, 2013, 06:13 AM	#2
jon3543 macrumors regular Join Date: Sep 2010	Subtlety is the key to social engineering.
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Jan 30, 2013, 06:16 AM	#4
Empire3 Thread Starter macrumors newbie Join Date: Jan 2013	Been a member since MobileMe as well, which frustrates me even more. Perhaps someone higher up at Apple could help?
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Jan 30, 2013, 06:23 AM	#6
Empire3 Thread Starter macrumors newbie Join Date: Jan 2013	I had address details on there from when I was a MobileMe account holder but the guy didn't seem to want to know. I use a separate Apple ID for purchases, which is why I don't see a problem.
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Jan 31, 2013, 07:51 AM	#8
PaulhanRipple macrumors newbie Join Date: Jan 2013 Location: Bedford UK	This appears to be a more general problem. I've reset my password by answering security questions but still can't access email or icloud!
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Jan 31, 2013, 08:34 AM	#9
ugahairydawgs macrumors 68000 Join Date: Jun 2010	1. Don't take it out on the person answering the phone. There's really nothing they can do if you don't know the answers to your own security questions. 2. Have your problem escalated if it is not being handled to your liking.
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