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Old Feb 9, 2013, 09:38 PM   #1
Calmwinds
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I opened 10 brand new iPhone 5's and now I feel bad

Hello,

So I decided to go ahead and pull the trigger on an iphone 5 black 64gb. As it's quite an expensive purchase, and given the fact that I've purchased macbooks before that came scratched out of the box, I decided to inspect the iphone 5 at the applestore right in front of the manager.

Upon opening the first iphone, I quickly spotted a decent sized scratch on the aluminum border of the phone. As I've asked the manager before the purchase if I can exchange the phone after inspection if I find any physical damage, and was told yes I can. We then went on to the 2nd iphone, and again quickly spotted a nick this time on the same black aluminum border. This went on to the 5th iphone.

I told the manager that I feel bad since we've already opened 5 iphone with all of them damaged on the aluminum borders. However, she wanted me to be a happy customer so we opened up to 10 more iphones. I had to give up because I really really feel like we're not going to find a pristine iphone from their batch of iphones and I genuinely felt bad for the manager.

After doing a search just now, it seems like what I encountered today is a known issue.

I still don't have an iphone atm.
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Old Feb 9, 2013, 09:39 PM   #2
wxman2003
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Let me guess. A first post troll.
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Old Feb 9, 2013, 09:40 PM   #3
Spink10
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I dont believe you.
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Old Feb 9, 2013, 09:41 PM   #4
Calmwinds
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first post yes as I stumbled upon this forums when I searched on the issue above. Trolling, far from it.
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Old Feb 9, 2013, 09:41 PM   #5
wxman2003
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I highly doubt the 10 iphone story. Wait, correction. 5 plus another 10. So yea, I really believe the 15 iphone story.
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Old Feb 9, 2013, 09:43 PM   #6
Calmwinds
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I wouldn't get anything from trolling on this issue. But yes, we ended up opening up to 10 boxes of iphone with not a single one of them in pristine condtion/scratch free/nick free.

----------

sorry, it's 5+5 so total of 10. not 15
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Old Feb 9, 2013, 09:44 PM   #7
wxman2003
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You said you had already opened 5, and then another 10. That doesn't happen. never ever would an apple rep open 15 iphones for you. troll patrol.

"I told the manager that I feel bad since we've already opened 5 iphone with all of them damaged on the aluminum borders. However, she wanted me to be a happy customer so we opened up to 10 more iphones"
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Old Feb 9, 2013, 09:44 PM   #8
12dylan34
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Suspending my disbelief, Maybe it was just a bad shipment that they all came from. A bad day at the factory or something.
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Old Feb 9, 2013, 09:45 PM   #9
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Originally Posted by 12dylan34 View Post
Maybe it was just a bad shipment that they all came from. A bad day at the factory or something.
keep up the positive thinking!
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Old Feb 9, 2013, 09:54 PM   #10
Calmwinds
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Quote:
Originally Posted by wxman2003 View Post
You said you had already opened 5, and then another 10. That doesn't happen. never ever would an apple rep open 15 iphones for you. troll patrol.

"I told the manager that I feel bad since we've already opened 5 iphone with all of them damaged on the aluminum borders. However, she wanted me to be a happy customer so we opened up to 10 more iphones"
That's my bad I guesss. But yeah, I meant 10 in total as per the title as well. I ended up opening 10 iphones in total.
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Old Feb 9, 2013, 09:55 PM   #11
wxman2003
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An apple rep would never open 10 iphones for you to inspect.
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Old Feb 9, 2013, 09:58 PM   #12
Calmwinds
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Quote:
Originally Posted by wxman2003 View Post
An apple rep would never open 10 iphones for you to inspect.
I didn't expect to go up to 10 actually myself but it was the manager that insisted as I initially told her we'd stop at 5 when I opened the 4th one.

In the end she told me that in a way it was good because at least Apple will be more aware of the issue after all those opened iphones are returned due to the damages out of the box.
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Old Feb 9, 2013, 10:01 PM   #13
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Judging by how this person doesn't even know how many iPhone they opened and changed the number I've come to my conclusion... TROLL!
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Old Feb 9, 2013, 10:04 PM   #14
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I have a hard time believing it because apple ramped up their qc so 10 or 15 or whatever the hell bad phones is extremely unlikely.
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Old Feb 9, 2013, 10:09 PM   #15
jinkoh
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It's your problem if you're going to stare at a scratch long enough for it to detract from the usage of an otherwise perfectly good device.

Drop your expectations and you'll probably live a happier life
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Old Feb 9, 2013, 10:33 PM   #16
Radiating
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Just an FYI I went through 6 phones before I found one that wasn't deffective. So this is not uncommon. Sometimes they make a bad batch.
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Old Feb 9, 2013, 10:47 PM   #17
JPChicago
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hell no. i dont believe this. This would be embarrassing!
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Old Feb 9, 2013, 11:01 PM   #18
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This is absurd.. I sincerely hope that when you do find your perfect iPhone that you drop it straight after.
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Old Feb 9, 2013, 11:04 PM   #19
wxman2003
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Guaranteed the OP will come back some time to post they got an SG3 or Note instead.
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Old Feb 9, 2013, 11:05 PM   #20
Spink10
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Quote:
Originally Posted by jinkoh View Post
It's your problem if you're going to stare at a scratch long enough for it to detract from the usage of an otherwise perfectly good device.

Drop your expectations and you'll probably live a happier life
This is true.
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Old Feb 9, 2013, 11:11 PM   #21
Mechinyun
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I did the same thing back in November - over ten phones I opened and all of them had cosmetic problems. No joke.
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Old Feb 9, 2013, 11:31 PM   #22
numberforty1
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Quote:
Originally Posted by Calmwinds View Post
she wanted me to be a happy customer so we opened up to 10 more iphones. I had to give up because I really really feel like we're not going to find a pristine iphone from their batch of iphones and I genuinely felt bad for the manager.

After doing a search just now, it seems like what I encountered today is a known issue.

I still don't have an iphone atm.

*coughs*
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Old Feb 9, 2013, 11:49 PM   #23
BeeJee
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Nobody even pointed out that this person claims to have received multiple scratched macs as well. I doubt that the same person would have so many factory scratched devices. Troll. What store did you go to so I can receive this exceptional customer service?
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Old Feb 10, 2013, 12:00 AM   #24
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Congrats on wasting yours and everyone elses time with this made up thread.
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Old Feb 10, 2013, 01:27 AM   #25
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From someone how has gone through 6 iPhones over a course of a month with either scratches and all of them having screen defects like interlacing or dust, I don't find this unbelievable. I'm surprised they still haven't corrected the manufacturing problems by now. The iPhone is an amazing phone if you get one that works as advertised, but I can imagine a lot of people being put off if they open their first iPhone and having a scratched one.
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