iPhone 4S cracked screen (Apple Limited Warranty/Verizon Asurion claim)

jumpmanpro97 · Feb 13, 2013

My 3 year old son accidentally cracked the screen on my iPhone. The phone is still under the limited warranty until May 30th, 2013. Will Apple replace my phone? Or they won't because it was damaged accidentally? My phone did have insurance through Verizon and Asurion. The deductible is $199 for a replacement. Will apple replace or repair the phone? I'm not sure which step I should take first. Goto Apple? or Goto Asurion?

Apple 4S 32gb

blueroom · Feb 13, 2013

If you bought AppleCare+ when you purchased the iPhone then the fee is $99 (I think) for accidental damage and you can apply twice. Else the replacement cost is usually around half the value of the iPhone or $199.

Check with Verizon and Asurion as they may cover the damage via their insurance plan. Even your CC may offer coverage.

jumpmanpro97 · Feb 13, 2013

blueroom said:
If you bought AppleCare+ when you purchased the iPhone then the fee is $99 (I think) for accidental damage and you can apply twice. Else the replacement cost is usually around half the value of the iPhone or $199.

Check with Verizon and Asurion as they may cover the damage via their insurance plan. Even your CC may offer coverage.

The phone was a gift, and they didn't purchase apple care + they thought the insurance would be enough. I started a claim with Asurion and they prompted me to a $199 deductible.

blueroom · Feb 13, 2013

Apple charges $199 for a OoW replacement. Not sure what a $199 deductible from Asurion is good for? Ahh stolen / lost coverage.

Mlrollin91 · Feb 13, 2013

jumpmanpro97 said:
The phone was a gift, and they didn't purchase apple care + they thought the insurance would be enough. I started a claim with Asurion and they prompted me to a $199 deductible.

Just take it to Apple then. They will give you a phone right on the spot and you are good to go. I've used Asurion in the past and the refurbs that they supply are horrible. At least at Apple its certified and you will then get a 90 day warranty on it.

blueroom · Feb 13, 2013

Mlrollin91 said:
Just take it to Apple then. They will give you a phone right on the spot and you are good to go. I've used Asurion in the past and the refurbs that they supply are horrible. At least at Apple its certified and you will then get a 90 day warranty on it.

This.

Plus ask about AppleCare+ for it, as kids will be kids.

jumpmanpro97 · Feb 13, 2013

so the 1 year limited warranty covers accidents like this? I will check it out tomorrow. Thanks for the help everyone.

Phil A. · Feb 13, 2013

jumpmanpro97 said:
so the 1 year limited warranty covers accidents like this? I will check it out tomorrow. Thanks for the help everyone.

No, it doesn't, but Apple offer out of warranty repair for the 4S at a fixed price of $199. This includes accidentally damaged devices (including water damage) and they swap it out for a refurbished device of the same spec

jumpmanpro97 · Feb 14, 2013

Phil A. said:
No, it doesn't, but Apple offer out of warranty repair for the 4S at a fixed price of $199. This includes accidentally damaged devices (including water damage) and they swap it out for a refurbished device of the same spec

The warranty doesn't end until May2013

bigcstyle4 · Feb 14, 2013

Doesn't matter. It's an out of warranty replacement because accidental damage is not covered.

jumpmanpro97 · Feb 21, 2013

bigcstyle4 said:
Doesn't matter. It's an out of warranty replacement because accidental damage is not covered.

good news I went to the Apple store first to see what their solution was. He said the crack on the screen wasn't too bad and replaced my phone for FREE, since it was still under the 1 year warranty. I think the replacement phone was a refurb. It didn't come in the usual iPhone 4S box, but a different thinner box. Beats starting that Asurion claim and paying $199.00, the apple employee at the genius bar told me if the crack was worse I would have to pay that $199.00 fee.

THANK YOU APPLE!

Chris092881 · Feb 21, 2013

jumpmanpro97 said:
good news I went to the Apple store first to see what their solution was. He said the crack on the screen wasn't too bad and replaced my phone for FREE, since it was still under the 1 year warranty. I think the replacement phone was a refurb. It didn't come in the usual iPhone 4S box, but a different thinner box. Beats starting that Asurion claim and paying $199.00, the apple employee at the genius bar told me if the crack was worse I would have to pay that $199.00 fee.

THANK YOU APPLE!

That was nice of him.

jumpmanpro97 · Feb 21, 2013

Mlrollin91 said:
Just take it to Apple then. They will give you a phone right on the spot and you are good to go. I've used Asurion in the past and the refurbs that they supply are horrible. At least at Apple its certified and you will then get a 90 day warranty on it.

thanks you were right!

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iPhone 4S cracked screen (Apple Limited Warranty/Verizon Asurion claim)

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