Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > Apple Applications > Mac Applications and Mac App Store

Reply
 
Thread Tools Search this Thread Display Modes
Old Feb 16, 2013, 11:24 AM   #1
pashley1
macrumors newbie
 
Join Date: Feb 2013
Access to iTunes Store

This morning I was on the phone to support for the department that assists with Itunes account access, to reset the password and account information.

The account rep cleared out the verification questions while I was outside the account. I subsequently understand that, as I result, I'm well and truely screwed, no one can now access the account. Its probably $800 worth of music.

I'm told there is no escalation for this, even if its the rep's fault.

correct? suggestions?

Last edited by pashley1; Feb 16, 2013 at 12:15 PM.
pashley1 is offline   0 Reply With Quote
Old Feb 16, 2013, 11:27 AM   #2
SandboxGeneral
Moderator
 
SandboxGeneral's Avatar
 
Join Date: Sep 2010
Location: Great Lakes State
Quote:
Originally Posted by pashley1 View Post
This morning I was on the phone to phone support to Itunes account access to reset the password and account information.

The account rep cleared out the verification questions while I was outside the account. I subsequently understand that, as I result, I'm well and truely screwed, no one can now access the account. Its probably $800 worth of music.

I'm told there is no escalation for this, even if its the rep's fault.

correct? suggestions?
I have no idea, but you should get back on the phone with Apple and work to resolve it.
__________________
SandboxGeneral is online now   0 Reply With Quote
Old Feb 16, 2013, 11:40 AM   #3
flynz4
macrumors 68030
 
Join Date: Aug 2009
Location: Portland, OR
Quote:
Originally Posted by pashley1 View Post
This morning I was on the phone to phone support for the department that assists wtih Itunes account access, to reset the password and account information.

The account rep cleared out the verification questions while I was outside the account. I subsequently understand that, as I result, I'm well and truely screwed, no one can now access the account. Its probably $800 worth of music.

I'm told there is no escalation for this, even if its the rep's fault.

correct? suggestions?
Do you have access to your account?
Can you re-set your verification questions?

As an aside... verification questions are likely the easiest way to break into someones account. Too much of the information is either easy to guess, or publicly available. Instead I do the following:

1) If I have to enter a birthday... I make one up.
2) I use 1Password to generate unique random answers for each question of each site... so for example... "My favorite pet" might be CYopN;PpywvK3)ih9j
3) I store all the info in the associated record within 1Password.

BTW: If I have to recite my pet's name over the phone... I generally add that we call him "fluffy" for short.

/Jim
flynz4 is offline   0 Reply With Quote

Reply
MacRumors Forums > Apple Applications > Mac Applications and Mac App Store

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Itunes store help, cant access parts of store GRANTCKING iOS 7 0 Nov 2, 2013 06:46 AM
cant access parts of itunes store, help GRANTCKING iPhone 0 Nov 2, 2013 05:22 AM
Cannot access iTunes Store Ben1l iPhone 0 Sep 20, 2013 04:19 PM
Itunes 10.7,Cannot access itunes store. tori1607 Mac Applications and Mac App Store 5 Nov 13, 2012 11:14 AM
VZW iPhone 5 can (sometimes) only access iTunes store on WiFi El Maestro iPhone 0 Sep 22, 2012 09:17 AM

Forum Jump

All times are GMT -5. The time now is 08:16 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC