I got my black iPhone 5 on September 21st 2012. Early this month I have been having problems with with the sim card being read.
I got the phone replaced with express replacment and still had the same problem.
Apple support escalated the issue to somebody at Apple HQ. And I got a call a few days later.
Turns out I needed to get a whole new iPhone. While she was setting up the order she asked if I wanted to change the color of the phone, I said yes and she did.
With this replacment I am getting a new iPhone, not a refurbished one, I get all new cables and everything. Then I need to ship my broken black iPhone back.
Should I ask for more in compensation? I was without an iPhone for 5 days and was on tech support with Apple for over 7 hours before someone that knew what they were doing could help me.
I got the phone replaced with express replacment and still had the same problem.
Apple support escalated the issue to somebody at Apple HQ. And I got a call a few days later.
Turns out I needed to get a whole new iPhone. While she was setting up the order she asked if I wanted to change the color of the phone, I said yes and she did.
With this replacment I am getting a new iPhone, not a refurbished one, I get all new cables and everything. Then I need to ship my broken black iPhone back.
Should I ask for more in compensation? I was without an iPhone for 5 days and was on tech support with Apple for over 7 hours before someone that knew what they were doing could help me.
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