[iPad] Square Card Reader Not Working

jinsan · Feb 22, 2013, 08:01 AM

Hi,

I was wondering if anybody has a similar problem or any tips to solve the problem.

I've been using Square Card Reader for about 3 weeks and all sudden, it stopped reading the cards. When I plugged in the reader, it says "Reader Connected" but it just doesn't read the card.

I've emailed Square customer service several times but always the same answers, reinstall the apps, restart iPad, etc etc... nothing works.

Reader works fine on my iPhone so I don't think it's a reader problem.

Any advice highly appreciated !

Aspasia · Feb 22, 2013, 09:06 AM

Which iPad? Have you done a hard reset?

jinsan · Feb 22, 2013, 09:58 AM

It's the latest one (iPad 4 or iPad with retina display) and yes, I tried hard reset, too.

phr0ze · Feb 22, 2013, 10:04 AM

Test you ipad connector with headphones. Try recording your voice with the headset to ensure the connector isn't broken. Even try slightly wiggling the headphone plug as you record.
The Square reader takes a certain flick of the wrist, perhaps because of the device form factor difference you are flicking it different.
Do you have a case on the ipad? Take it off and try again.
Get a second reader and try that.

bobbysmith · Feb 22, 2013, 12:02 PM

Have you tried a circular or cone card reader?

jinsan · Feb 22, 2013, 03:32 PM

Headphone jack should be fine as I can hear and talk on skype using headset.
I have two pair of card readers and both are not reading the cards.

Flowers4550 · May 9, 2013, 01:42 PM

Hello, I have had the same issue. My iPad took cards fine until square came out with the last update now it works part of the time then doesn't recognize a card is even being swiped the rest of the time. Did you figure out how to fix it??
Thanks!

KeepCalmPeople · May 11, 2013, 12:29 AM

Try reinstalling the app? I have the latest version of the app on my 4th gen iPad and it is still working (touch wood).

Flowers4550 · May 22, 2013, 06:14 PM

I uninstalled the app, got a new square and had apple replace the iPad in case it was an issue with hardware. The iPad did fine for the first few days but it has started not working again.

AuntPH · Jun 6, 2013, 07:38 AM

I am having the same problem. Was working fine until latest update. I have the ipad 4. Works fine on my iphone5.

JTravers · Jun 8, 2013, 10:05 PM

This probably isn't the issue, but after the Square reader is connected make sure to turn the volume all the way up before swiping.

Feb 22, 2013, 08:01 AM	#1
jinsan macrumors newbie Join Date: Feb 2013	Square Card Reader Not Working Hi, I was wondering if anybody has a similar problem or any tips to solve the problem. I've been using Square Card Reader for about 3 weeks and all sudden, it stopped reading the cards. When I plugged in the reader, it says "Reader Connected" but it just doesn't read the card. I've emailed Square customer service several times but always the same answers, reinstall the apps, restart iPad, etc etc... nothing works. Reader works fine on my iPhone so I don't think it's a reader problem. Any advice highly appreciated !
	1

Feb 22, 2013, 10:04 AM	#4
phr0ze macrumors 6502 Join Date: Jun 2012 Location: Columbia, MD	Test you ipad connector with headphones. Try recording your voice with the headset to ensure the connector isn't broken. Even try slightly wiggling the headphone plug as you record. The Square reader takes a certain flick of the wrist, perhaps because of the device form factor difference you are flicking it different. Do you have a case on the ipad? Take it off and try again. Get a second reader and try that. __________________ 2012 11" MBA i7/8/256 2011 Mac Mini with 27" Thunderbolt Display Black iPad Mini 32GB Verizon Black iPhone 5 32GB ATT
	0

May 9, 2013, 01:42 PM	#7
Flowers4550 macrumors newbie Join Date: May 2013	Same issue with square and iPad Hello, I have had the same issue. My iPad took cards fine until square came out with the last update now it works part of the time then doesn't recognize a card is even being swiped the rest of the time. Did you figure out how to fix it?? Thanks!
	0

May 11, 2013, 12:29 AM	#8
KeepCalmPeople macrumors 6502 Join Date: Sep 2012	Try reinstalling the app? I have the latest version of the app on my 4th gen iPad and it is still working (touch wood). __________________ AT&T 32GB Black iPad 4th gen, AT&T 32GB Black iPhone 5
	0

May 22, 2013, 06:14 PM	#9
Flowers4550 macrumors newbie Join Date: May 2013	New iPad same issue I uninstalled the app, got a new square and had apple replace the iPad in case it was an issue with hardware. The iPad did fine for the first few days but it has started not working again.
	0

Feb 22, 2013, 09:06 AM	#2
Aspasia macrumors 6502a Join Date: Jun 2011 Location: Halfway between the Equator and North Pole	Which iPad? Have you done a hard reset?
	0

Feb 22, 2013, 09:58 AM	#3
jinsan Thread Starter macrumors newbie Join Date: Feb 2013	It's the latest one (iPad 4 or iPad with retina display) and yes, I tried hard reset, too.
	0

Feb 22, 2013, 12:02 PM	#5
bobbysmith macrumors member Join Date: Nov 2012	Have you tried a circular or cone card reader?
	0

Feb 22, 2013, 03:32 PM	#6
jinsan Thread Starter macrumors newbie Join Date: Feb 2013	Headphone jack should be fine as I can hear and talk on skype using headset. I have two pair of card readers and both are not reading the cards.
	0

Jun 6, 2013, 07:38 AM	#10
AuntPH macrumors newbie Join Date: Jun 2013	I am having the same problem. Was working fine until latest update. I have the ipad 4. Works fine on my iphone5.
	0

Jun 8, 2013, 10:05 PM	#11
JTravers macrumors regular Join Date: Jun 2010	This probably isn't the issue, but after the Square reader is connected make sure to turn the volume all the way up before swiping.
	0

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