iPad: Square Card Reader Not Working

[jinsan]

Hi,

I was wondering if anybody has a similar problem or any tips to solve the problem.

I've been using Square Card Reader for about 3 weeks and all sudden, it stopped reading the cards. When I plugged in the reader, it says "Reader Connected" but it just doesn't read the card.

I've emailed Square customer service several times but always the same answers, reinstall the apps, restart iPad, etc etc... nothing works.

Reader works fine on my iPhone so I don't think it's a reader problem.

Any advice highly appreciated !

[Aspasia]

Which iPad? Have you done a hard reset?

[jinsan]

It's the latest one (iPad 4 or iPad with retina display) and yes, I tried hard reset, too.

[phr0ze]

• Test you ipad connector with headphones. Try recording your voice with the headset to ensure the connector isn't broken. Even try slightly wiggling the headphone plug as you record.
  
• The Square reader takes a certain flick of the wrist, perhaps because of the device form factor difference you are flicking it different.
  
• Do you have a case on the ipad? Take it off and try again.
• Get a second reader and try that.

[bobbysmith]

Have you tried a circular or cone card reader?

[jinsan]

Headphone jack should be fine as I can hear and talk on skype using headset.
I have two pair of card readers and both are not reading the cards.

[Flowers4550]

Hello, I have had the same issue. My iPad took cards fine until square came out with the last update now it works part of the time then doesn't recognize a card is even being swiped the rest of the time. Did you figure out how to fix it??
Thanks!

[KeepCalmPeople]

Try reinstalling the app? I have the latest version of the app on my 4th gen iPad and it is still working (touch wood).

[Flowers4550]

I uninstalled the app, got a new square and had apple replace the iPad in case it was an issue with hardware. The iPad did fine for the first few days but it has started not working again.