Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone

Reply
 
Thread Tools Search this Thread Display Modes
Old Feb 27, 2013, 12:42 PM   #1
FooArk
macrumors 6502
 
Join Date: Mar 2011
Will Apple give me a white iPhone 5?

I have a black one now and the power button is kinda acting sluggish. Assuming Apple offers a replacement, can I get a white one instead?
FooArk is offline   1 Reply With Quote
Old Feb 27, 2013, 01:25 PM   #2
celo48
macrumors 6502a
 
Join Date: Apr 2010
Probably not...
celo48 is offline   1 Reply With Quote
Old Feb 27, 2013, 01:26 PM   #3
Dave.UK
macrumors 6502a
 
Dave.UK's Avatar
 
Join Date: Sep 2012
Location: Kent, UK
No. Because you have a black phone and not a white one.

Last edited by stridemat; Feb 27, 2013 at 03:00 PM. Reason: Removed deleted quote
Dave.UK is offline   4 Reply With Quote
Old Feb 27, 2013, 01:54 PM   #4
Luis2004
macrumors 6502a
 
Join Date: Dec 2012
My wife's friend exchanged her cracked screen i5 at the apple store and asked nicely and they gave her a white one even though hers had been black.

Might be best not to be so dogmatic.
Luis2004 is offline   1 Reply With Quote
Old Feb 27, 2013, 01:59 PM   #5
ucfgrad93
macrumors G5
 
ucfgrad93's Avatar
 
Join Date: Aug 2007
Location: Colorado
Quote:
Originally Posted by Luis2004 View Post
My wife's friend exchanged her cracked screen i5 at the apple store and asked nicely and they gave her a white one even though hers had been black.

Might be best not to be so dogmatic.
Exceptions can be made, but almost always they exchange for the exact same model you have.
ucfgrad93 is online now   0 Reply With Quote
Old Feb 27, 2013, 04:22 PM   #6
Brian Y
macrumors 68000
 
Join Date: Oct 2012
<deleted - I give up on this place>

Last edited by Brian Y; Feb 28, 2013 at 02:17 AM.
Brian Y is offline   1 Reply With Quote
Old Feb 27, 2013, 04:26 PM   #7
pnoyblazed
macrumors 6502a
 
Join Date: Mar 2008
Location: 212
Quote:
Originally Posted by Dave.UK View Post
No. Because you have a black phone and not a white one.
/thread
pnoyblazed is offline   4 Reply With Quote
Old Feb 27, 2013, 04:33 PM   #8
Luis2004
macrumors 6502a
 
Join Date: Dec 2012
Quote:
Originally Posted by Brian Y View Post
Erm... that's impossible.

Changing colour is only possible as an extreme exception if the new phone is ordered as a new boxed unit. This is only offered for multiple repeat repairs at the bar, and never for accidental damage (it's impossible to pay for such a replacement).

It's *physically* impossible to change the colour during a genius bar swap. The system will not allow them to add a phone of a different colour to the repair.
Well then a miracle must have happened, because she was able to swap it out for a different color.

And it's not *physically* impossible unless the store rep has no arms and no legs and is without any coworkers who can get the phone for him.
Luis2004 is offline   3 Reply With Quote
Old Feb 27, 2013, 04:37 PM   #9
Brian Y
macrumors 68000
 
Join Date: Oct 2012
<deleted - I give up on this place>

Last edited by Brian Y; Feb 28, 2013 at 02:17 AM.
Brian Y is offline   0 Reply With Quote
Old Feb 27, 2013, 04:40 PM   #10
tonyy
macrumors 6502
 
Join Date: Oct 2011
Quote:
Originally Posted by Luis2004 View Post
My wife's friend exchanged her cracked screen i5 at the apple store and asked nicely and they gave her a white one even though hers had been black.

Might be best not to be so dogmatic.
She must be super hot then if they let her swap colors.
tonyy is offline   5 Reply With Quote
Old Feb 27, 2013, 04:41 PM   #11
Luis2004
macrumors 6502a
 
Join Date: Dec 2012
Quote:
Originally Posted by Brian Y View Post
They cannot just give out a phone without doing paperwork, and you cannot physically input the details of a white phone into the repair of a black phone. According to the system they use the two phones are two completely separate parts.
Well to be honest, Brian, I wasn't there. All I know is that one day she had a black iPhone, and the next day she had a white one. She told us that she had cracked the screen by stepping on it in a heeled shoe, had taken it to the store, had asked "nicely" to have a white one back, and that's what happened. Seeing as how she had a white one before my very eyes, I believed her.

Now, did she do a whole mess of paperwork before hand? I don't know. Was it more than once that she had taken it in for repairs and they finally gave her a new boxed unit? Again, I don't know. Could she have gone out and bought a $650 white phone because she was so sick of her black one and then lied to us about it? Again, Brian, I couldn't tell you, although it doesn't seem plausible to me.

But please, for the love of all that is good, do not use the phrase "physically impossible" when referring to actual PHYSICAL acts. Can it be technically improbable? Sure. Ethically unlikely? Perhaps. And while many things are PHYSICALLY impossible, typing keys into a computer or handing over a box with a phone in it is NOT one of them.
Luis2004 is offline   16 Reply With Quote
Old Feb 27, 2013, 04:45 PM   #12
Brian Y
macrumors 68000
 
Join Date: Oct 2012
<deleted - I give up on this place>

Last edited by Brian Y; Feb 28, 2013 at 02:18 AM.
Brian Y is offline   1 Reply With Quote
Old Feb 27, 2013, 04:46 PM   #13
jrswizzle
macrumors 68040
 
jrswizzle's Avatar
 
Join Date: Aug 2012
Location: McKinney, TX
Quote:
Originally Posted by Luis2004 View Post
Well to be honest, Brian, I wasn't there. All I know is that one day she had a black iPhone, and the next day she had a white one. She told us that she had cracked the screen by stepping on it in a heeled shoe, had taken it to the store, had asked "nicely" to have a white one back, and that's what happened. Seeing as how she had a white one before my very eyes, I believed her.

Now, did she do a whole mess of paperwork before hand? I don't know. Was it more than once that she had taken it in for repairs and they finally gave her a new boxed unit? Again, I don't know. Could she have gone out and bought a $650 white phone because she was so sick of her black one and then lied to us about it? Again, Brian, I couldn't tell you, although it doesn't seem plausible to me.

But please, for the love of all that is good, do not use the phrase "physically impossible" when referring to actual PHYSICAL acts. Can it be technically improbable? Sure. Ethically unlikely? Perhaps. And while many things are PHYSICALLY impossible, typing keys into a computer or handing over a box with a phone in it is NOT one of them.
Lol - awesome response....don't know why - but I felt the need to tell you this
__________________
Apple: iPhone 5C, iPhone 5S
Android: Motorola Moto G
Windows: Nokia Lumia 520
Tablet: iPad mini retina, iPad Air
jrswizzle is offline   5 Reply With Quote
Old Feb 27, 2013, 04:47 PM   #14
Luis2004
macrumors 6502a
 
Join Date: Dec 2012
Quote:
Originally Posted by Brian Y View Post
Erm, it *is* physically impossible. If you cannot do something, it's impossible. You cannot add a white part to a black phone's repair. It IS physically impossible to produce a genius bar work authorisation for a black phone containing a white part. And I'll use whatever phrasing I like, thanks.
That's all right. We'll just agree to disagree. Seeing as how you weren't there and don't know the history or paperwork or really, for that matter, anything at all about it, it seems nonsensical to me to continue this discussion with you.
Luis2004 is offline   4 Reply With Quote
Old Feb 27, 2013, 05:25 PM   #15
Mojo1
macrumors 65816
 
Join Date: Jul 2011
"If You Don't Ask, You Don't Get..."

In my 58 years I've been amazed at how often people have done their best to respond positively to a reasonable request when it is done in a polite and respectful manner. As I reckon it, it has worked out for me much more than 50% of the time and sometimes it required someone to go out of their way to make it happen.

The most amazing example was when I became involved in a trademark dispute with a very well known financial advice company. Resolving the issue would have cost $100,000 or more and there was no guarantee that I would prevail in court. So I did something that most lawyers would never advise doing: I tracked-down the company's corporate counsel and explained the situation to her.

I asked her if there was some way that we could resolve the situation so that their interests were protected and I could get what I wanted. She told me that she couldn't think of a way to accomplish it. So I thanked her for her time and asked her to get in touch with me if something changed.

I figured that was the end of it; I couldn't risk the considerable expense to pursue the case. And I didn't expect to ever hear from her again.

Imagine my surprise when about a week later I get a telephone call from the corporate counsel. She had been thinking about it and after discussing it with her boss she had a proposal that would give me 90%+ of what I wanted while protecting their interests.

At that point we agreed that it would be better for her to work with my attorney since I wasn't qualified to deal with the arcane legal complexities of such an agreement. Fortunately for me, I had an excellent female attorney who valued negotiation and compromise when standing one's ground would only result in a protracted, expensive and probably fruitless legal battle.

It only took a few hours to hammer-out the details and the deal was done. We had to give up one or two things to satisfy the other attorney's superior but it wasn't anything that we couldn't live with. I got what I wanted without giving up anything substantial. The other company was satisfied that their intellectual property was protected. The total cost to me: $2000. (Keep in mind that my attorney cost $300/hour...)

After the deal was completed my attorney informed me that the other lawyer had told her that my initial telephone call was the key factor in her deciding to try and find a solution. She said that I had convinced her that I wasn't trying to take advantage of them and that I was sincere in my belief that we could both get what we wanted without the time and expense of a trial. The other attorney was under no obligation to help me and in fact she had to persuade her boss to allow her to take the time to pursue the issue. My attorney told me that in all of her years of practicing law she had never seen anything like it...

So I say Go For It. Your request is not unreasonable to me. There may or may not be an Apple corporate policy regarding this situation but it is possible that Apple employees have some leeway to disregard such a policy if indeed it exists.

If it doesn't work out, then all you have lost is a little time. Be sure to thank the person you are dealing with and let them know that you appreciate their efforts on your behalf. And don't let it discourage you from asking for what you want in future situations. Which brings to mind another aphorism: "Nothing ventured, nothing gained."

Good luck!

Last edited by Mojo1; Feb 28, 2013 at 10:40 AM.
Mojo1 is offline   4 Reply With Quote
Old Feb 27, 2013, 05:30 PM   #16
canucksfan88
macrumors 6502
 
Join Date: Oct 2007
Quote:
Originally Posted by Brian Y View Post
Erm, it *is* physically impossible. If you cannot do something, it's impossible. You cannot add a white part to a black phone's repair. It IS physically impossible to produce a genius bar work authorisation for a black phone containing a white part. And I'll use whatever phrasing I like, thanks.

but you could theoretically swap a black phone for a white phone.

no one talked about swapping parts...

its not "physically impossible." i think you need to learn the definition of that.
__________________
13" rMBP, i5 2.6 GHz, 16GB RAM, 512 GB HD | 32 GB iPhone 5
canucksfan88 is offline   4 Reply With Quote
Old Feb 27, 2013, 07:28 PM   #17
5enohpi
macrumors member
 
Join Date: Sep 2012
Location: Philly/Vegas
All you gotta do is bitch at one of the nerds at genius. They eventually all give in anyway.
5enohpi is offline   1 Reply With Quote
Old Feb 27, 2013, 07:53 PM   #18
ZombiePete
macrumors 6502
 
Join Date: Aug 2008
So much for "once you go black you never go back", eh?
ZombiePete is offline   1 Reply With Quote
Old Feb 27, 2013, 09:26 PM   #19
quietstormSD
macrumors 6502a
 
quietstormSD's Avatar
 
Join Date: Mar 2010
Location: San Diego, CA
Quote:
Originally Posted by Mojo1 View Post
In my 58 years I've been amazed at how often people have done their best to respond positively to a reasonable request when it is done in a polite and respectful manner. As I reckon ii, it has worked out for me much more than 50% of the time and sometimes it required someone to go out of their way to make it happen.

The most amazing example was when I became involved in a trademark dispute with a very well known financial advice company. Resolving the issue would have cost $100,000 or more and there was no guarantee that I would prevail in court. So I did something that most lawyers would never advise doing: I tracked-down the company's corporate counsel and explained the situation to her.

I asked her if there was some way that we could resolve the situation so that their interests were protected and I could get what I wanted. She told me that she couldn't think of a way to accomplish it. So I thanked her for her time and asked her to get in touch with me if something changed.

I figured that was the end of it; I couldn't risk the considerable expense to pursue the case. And I didn't expect to ever hear from her again.

Imagine my surprise when about a week later I get a telephone call from the corporate counsel. She had been thinking about it and after discussing it with her boss she had a proposal that would give me 90%+ of what I wanted while protecting their interests.

At that point we agreed that it would be better for her to work with my attorney since I wasn't qualified to deal with the arcane legal complexities of such an agreement. Fortunately for me, I had an excellent female attorney who valued negotiation and compromise when standing one's ground would only result in a protracted, expensive and probably fruitless legal battle.

It only took a few hours to hammer-out the details and the deal was done. We had to give up one or two things to satisfy the other attorney's superior but it wasn't anything that we couldn't live with. I got what I wanted without giving up anything substantial. The other company was satisfied that their intellectual property was protected. The total cost to me: $2000. (Keep in mind that my attorney cost $300/hour...)

After the deal was completed my attorney informed me that the other lawyer had told her that my initial telephone call was the key factor in her deciding to try and find a solution. She said that I had convinced her that I wasn't trying to take advantage of them and that I was sincere in my belief that we could both get what we wanted without the time and expense of a trial. The other attorney was under no obligation to help me and in fact she had to persuade her boss to allow her to take the time to pursue the issue. My attorney told me that in all of her years of practicing law she had never seen anything like it...

So I say Go For It. Your request is not unreasonable to me. There may or may not be an Apple corporate policy regarding this situation but it is possible that Apple employees have some leeway to disregard such a policy if indeed it exists.

If it doesn't work out, then all you have lost is a little time. Be sure to thank the person you are dealing with and let them know that you appreciate their efforts on your behalf. And don't let it discourage you from asking for what you want in future situations. Which brings to mind another aphorism: "Nothing ventured, nothing gained."

Good luck!
I gotta say, this is an awesome story
__________________
Early 2011 13" MBP 2.3GHz Intel Core i5; iPhone 4S 32GB white on at&t; iPod Shuffle 4th gen; iPad Air WIFI 32GB silver/white

Twitter: @KarchaInSD
quietstormSD is offline   1 Reply With Quote
Old Feb 27, 2013, 09:59 PM   #20
Willsonchen
Banned
 
Join Date: Feb 2013
Quote:
Originally Posted by FooArk View Post
I have a black one now and the power button is kinda acting sluggish. Assuming Apple offers a replacement, can I get a white one instead?
well, i guess not, but maybe you can ask that could you pay for the fees of changing it to the white.
Willsonchen is offline   0 Reply With Quote
Old Feb 27, 2013, 10:03 PM   #21
Chris092881
macrumors 6502
 
Join Date: Dec 2012
Quote:
Originally Posted by Luis2004 View Post
But please, for the love of all that is good, do not use the phrase "physically impossible" when referring to actual PHYSICAL acts.
Did anyone else "LOL" at this?
Chris092881 is offline   0 Reply With Quote
Old Feb 27, 2013, 10:11 PM   #22
barkomatic
macrumors 68030
 
Join Date: Aug 2008
Location: Manhattan
Quote:
Originally Posted by Brian Y View Post
Erm, it *is* physically impossible. If you cannot do something, it's impossible. You cannot add a white part to a black phone's repair. It IS physically impossible to produce a genius bar work authorisation for a black phone containing a white part. And I'll use whatever phrasing I like, thanks.
Apple retail stores are fully capable of making almost any exception as appropriate-and this forum is filled with such examples. They may be very rare and it may take a store manager to authorize it, but it can and has been done.
barkomatic is offline   0 Reply With Quote
Old Feb 27, 2013, 10:16 PM   #23
Chris092881
macrumors 6502
 
Join Date: Dec 2012
Quote:
Originally Posted by barkomatic View Post
Apple retail stores are fully capable of making almost any exception as appropriate-and this forum is filled with such examples. They may be very rare and it may take a store manager to authorize it, but it can and has been done.
Good point. After two defective retail boxes shipped to me from Verizon and then a few refurbs sent from Apple that showed up with quite a bit of cosmetic damage, I was sent a brand new sealed retail box directly from Apple after a call to corporate. Things can happen.
Chris092881 is offline   0 Reply With Quote
Old Feb 27, 2013, 11:54 PM   #24
pnyc
macrumors 6502
 
Join Date: May 2007
Location: Brooklyn, NY
My wife's friend got her black iPhone 5 exchanged for a white iPhone 5 at the Upper Westside Apple store few weeks ago. So yeah it's very "physically" possible.

Her volume up button was acting up, the genius took the phone to the back for around 5-10 minutes, came back out with a replacement already in his hands, she asked if he can give her a white one, he said maybe and disappeared for maybe 2 minuted and came back with a white phone, the whole visit took maybe 20-25 minutes and she left with a white iPhone 5.
__________________
MacBook Pro i7, 8GB, 250GB SSD ; 27" LED Apple Cinema Display
pnyc is offline   1 Reply With Quote
Old Feb 28, 2013, 12:15 AM   #25
remarkable
macrumors newbie
 
Join Date: Feb 2013
Quote:
Originally Posted by Brian Y View Post
By "white part" I mean the white service part iPhone. You know - the bit that comes in the white/black box and has a part number. It is physically impossible to add that to iRepair or whatever they use these days as part of the repair. Because it's service inventory it's a "service part".

And yes, theoretically, they could just take one from stock and give it to you. But that aint going to happen. Same as they aren't going to give you a free MBP if you ask for it, which is, again, theoretically possible. You can theoretically do a lot of things. Physically, however, you cannot type the part number of a white phone to a black repair.
Brian, you're wrong. Please stop embarrassing yourself. If you create a repair for any device (iPad, iPod, iPhone) as an in-store repair rather than a swap and put the desired part number (color) it'll work. And it has worked for every single time I've done it.
remarkable is offline   2 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 09:14 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC