[iPad] Apple Store replaced my iPad 4 w/cracked screen for free (no Apple Care)

novono · Mar 5, 2013, 09:42 PM

Not much to add to the title really.

My iPad 4 that I bought in December was on a mic stand adapter and the whole thing fell down, the iPad itself face down. This resulted in a nasty hairline crack that spread across 2/3 of the screen.

I promptly went to the nearest Apple store, and talked to one of the guys with the headsets who took an appointment to the Genius Bar for me 30 minutes later.

After explaining what happened, I was out of the store with a new unit (most probably refurbished) in under 5 minutes. No fee whatsoever, even with no Apple Care plan.

Apple just made me a believer.

FallenRook · Mar 5, 2013, 09:44 PM

Yeah, that's what I love about apple products.

ucfgrad93 · Mar 5, 2013, 10:03 PM

It is nice they did that, however they certainly are under no obligation to do so. Just something to keep in mind if this ever happens again.

Spink10 · Mar 5, 2013, 10:05 PM

How awesome!

novono · Mar 5, 2013, 10:18 PM

Quote:

Originally Posted by ucfgrad93

It is nice they did that, however they certainly are under no obligation to do so. Just something to keep in mind if this ever happens again.

I really hope it won't.

flavr · Mar 5, 2013, 10:20 PM

be honest...you left out the part about you being a young attractive girl...and the genius being a geek with raging hormones...

id love to see some middle aged average joe walk in and try that one...

novono · Mar 5, 2013, 10:28 PM

Quote:

Originally Posted by flavr

be honest...you left out the part about you being a young attractive girl...and the genius being a geek with raging hormones...

id love to see some middle aged average joe walk in and try that one...

I'm a 30 something male.

But I do have a lot of charm.

ucfgrad93 · Mar 6, 2013, 08:01 AM

Did you buy AppleCare+ for this iPad?

wasimyaqoob · Mar 6, 2013, 08:20 AM

This is what makes Apple one of the best retailers out there,

Can you imagine any other company doing this?

MrXiro · Mar 6, 2013, 08:44 AM

At first I read this as Apple Store replaced my iPad 4 with a cracked screen for free.

As in they gave you one with a cracked screen... and you were happy it was free

kzhlin · Mar 6, 2013, 10:19 AM

Apple gave you a refurb?

If you break an iPad (with AppleCare) and bring it to the Apple store for an accidental damage replacement, do they give you a new one?

novono · Mar 6, 2013, 11:37 AM

Quote:

Originally Posted by kzhlin

Apple gave you a refurb?

If you break an iPad (with AppleCare) and bring it to the Apple store for an accidental damage replacement, do they give you a new one?

I'm not sure it's a refurb, I'm just guessing. It looks brand new.

simply stunning · Mar 6, 2013, 12:51 PM

I think for the most part if you get a replacement from an apple store it is a referb. I could be wrong about that though.

As to the topic at hand, that is so awesome that they replaced it. There is no worse (3rd world problem) feeling than when you see your I device head down to the floor and there is nothing you can do about it.

go ipad · Mar 6, 2013, 08:33 PM

Quote:

Originally Posted by kzhlin

Apple gave you a refurb?

If you break an iPad (with AppleCare) and bring it to the Apple store for an accidental damage replacement, do they give you a new one?

I was told, by Apple, that they give you a 'remanufactured' one. Not refurbished. Don't ask me what the differences are

This was the case for iPad. Not sure of other Apple products.

novono · Mar 6, 2013, 11:03 PM

Quote:

Originally Posted by go ipad

I was told, by Apple, that they give you a 'remanufactured' one. Not refurbished. Don't ask me what the differences are

This was the case for iPad. Not sure of other Apple products.

Remanufactured is more thorough. Mine came in a brown box.

Kushp14 · Mar 6, 2013, 11:11 PM

Thats awesome, you got a replacement, good as new !

dastinger · Mar 6, 2013, 11:44 PM

Lol @ all of you saying good things about Apple because the OP got lucky. I will never forget about the time that my iPhone's CPU died and, within warranty, they didn't accept to do anything with it because there were scratches on the back. But, for €217, we'll get you a new one they said. Just awesome.

AbyssImpact · Mar 6, 2013, 11:53 PM

Quote:

Originally Posted by flavr

be honest...you left out the part about you being a young attractive girl...and the genius being a geek with raging hormones...

id love to see some middle aged average joe walk in and try that one...

Agreed. Op probably brought his young and attractive girl with him as his sidekick.

herdnerfer · Mar 12, 2013, 01:13 PM

They replaced my iPod touch that i dropped in my driveway & shattered the screen for free too! I am assuming it was a refurb, but since Apple replaces the housing & battery for new ones on all refurbs, there isnt much difference between that & new. I love Apple's customer service.

I am also 30 something male, but did bring my supercute 4 year old son with me for brownie points.

charlituna · Mar 12, 2013, 02:07 PM

Quote:

Originally Posted by ucfgrad93

It is nice they did that, however they certainly are under no obligation to do so. Just something to keep in mind if this ever happens again.

I had it happen once also. Single hairline crack didn't break the surface, still under warranty. I think the catch was that I wasn't a jackass when I walked in. I didn't scream and throw a fit about having a wait cause I came without an appointment. I admitted it was dropped and was fully prepared to pay.

I was also told that it was a one time exception and when there was a second damage incident on that unit they kept their word and I paid.

Mar 5, 2013, 09:42 PM	#1
novono macrumors member Join Date: Sep 2012	Apple Store replaced my iPad 4 w/cracked screen for free (no Apple Care) Not much to add to the title really. My iPad 4 that I bought in December was on a mic stand adapter and the whole thing fell down, the iPad itself face down. This resulted in a nasty hairline crack that spread across 2/3 of the screen. I promptly went to the nearest Apple store, and talked to one of the guys with the headsets who took an appointment to the Genius Bar for me 30 minutes later. After explaining what happened, I was out of the store with a new unit (most probably refurbished) in under 5 minutes. No fee whatsoever, even with no Apple Care plan. Apple just made me a believer.
	0

Mar 5, 2013, 09:44 PM	#2
FallenRook macrumors member Join Date: Oct 2012	Yeah, that's what I love about apple products. __________________ Custom Build (i5-3570k 3.4 GHz, GTX 650 Ti 2GB, 8GB RAM, 4x 500GB WD 7200 HDD) (Win 7, Mountain Lion, Ubuntu, Xubuntu, Linux Mint, Backtrack 5) HTC 8x (Blue) (Verizon), iPhone 4 (Black) (Verizon)
	2

Mar 5, 2013, 10:05 PM	#4
Spink10 macrumors 68020 Join Date: Nov 2011	How awesome! __________________ cMBP 2012 15" 2.7, 8GB, Samsung 830 256GB, 650M 1GB, Hi-Res AG / MBA 2011 11" 1.6, 4GB, 128GB SSD / iMac 2011 27" 2.7, 12GB, 1TB HD, 6770M 512MB / iPhone 5 16GB / iPad 4 16GB / Time Capsule 2TB
	1

Mar 6, 2013, 08:44 AM	#10
MrXiro macrumors 68000 Join Date: Nov 2007 Location: Los Angeles	At first I read this as Apple Store replaced my iPad 4 with a cracked screen for free. As in they gave you one with a cracked screen... and you were happy it was free __________________ Whole lotta Apples, very little $.
	0

Mar 12, 2013, 01:13 PM	#19
herdnerfer macrumors regular Join Date: Feb 2011 Location: Saint louis, MO	They replaced my iPod touch that i dropped in my driveway & shattered the screen for free too! I am assuming it was a refurb, but since Apple replaces the housing & battery for new ones on all refurbs, there isnt much difference between that & new. I love Apple's customer service. I am also 30 something male, but did bring my supercute 4 year old son with me for brownie points. __________________ Verizon White iPhone 4s 16gb, Verizon White iPhone 4 8gb, iPad 3rd Gen Wifi 16gb, AppleTV 3rd Gen
	0

Mar 5, 2013, 10:03 PM	#3
ucfgrad93 macrumors G4 Join Date: Aug 2007 Location: Colorado	It is nice they did that, however they certainly are under no obligation to do so. Just something to keep in mind if this ever happens again.
	0

Mar 5, 2013, 10:20 PM	#6
flavr macrumors 6502 Join Date: Nov 2011	be honest...you left out the part about you being a young attractive girl...and the genius being a geek with raging hormones... id love to see some middle aged average joe walk in and try that one...
	0

Mar 6, 2013, 08:01 AM	#8
ucfgrad93 macrumors G4 Join Date: Aug 2007 Location: Colorado	Did you buy AppleCare+ for this iPad?
	0

Mar 6, 2013, 08:20 AM	#9
wasimyaqoob macrumors 6502a Join Date: Dec 2005 Location: London, England.	This is what makes Apple one of the best retailers out there, Can you imagine any other company doing this?
	0

Mar 6, 2013, 10:19 AM	#11
kzhlin macrumors member Join Date: Aug 2012 Location: Los Angeles	Apple gave you a refurb? If you break an iPad (with AppleCare) and bring it to the Apple store for an accidental damage replacement, do they give you a new one?
	0

Mar 6, 2013, 12:51 PM	#13
simply stunning macrumors regular Join Date: Oct 2010	I think for the most part if you get a replacement from an apple store it is a referb. I could be wrong about that though. As to the topic at hand, that is so awesome that they replaced it. There is no worse (3rd world problem) feeling than when you see your I device head down to the floor and there is nothing you can do about it.
	0

Mar 6, 2013, 11:11 PM	#16
Kushp14 macrumors regular Join Date: Jun 2010	Thats awesome, you got a replacement, good as new !
	0

Mar 6, 2013, 11:44 PM	#17
dastinger macrumors 6502 Join Date: Mar 2012	Lol @ all of you saying good things about Apple because the OP got lucky. I will never forget about the time that my iPhone's CPU died and, within warranty, they didn't accept to do anything with it because there were scratches on the back. But, for €217, we'll get you a new one they said. Just awesome.
	0

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