Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > Apple Systems and Services > Mac Basics and Help

Reply
 
Thread Tools Search this Thread Display Modes
Old Mar 9, 2013, 04:51 AM   #1
jbrown
macrumors 6502a
 
Join Date: Jul 2002
Location: London
Help please, rMBP Cursor not working

Hope you guys can help out. Friends rMBP 15" cursor isn't working.

It appears, and moves around fine, but clicking on anything doesn't work.

We have tried removing all peripherals.

Quitting all apps

Rebooting*

Nothing seems to work.



* Interestingly - when it booted and was on the grey start-up screen with the Apple logo - a dialogue box appeared asking if we did/didn't want to reopen previously open apps. The mouse cursor didn't work here either, so the problem seems to happen before Finder or any apps load.

cheers all

jbrown is offline   0 Reply With Quote
Old Mar 9, 2013, 11:09 AM   #2
old-wiz
macrumors 604
 
Join Date: Mar 2008
Location: West Suburban Boston Ma
have you tried an external mouse?
old-wiz is offline   0 Reply With Quote
Old Mar 9, 2013, 11:14 AM   #3
jbrown
Thread Starter
macrumors 6502a
 
Join Date: Jul 2002
Location: London
Yes - a two buttoned mouse. The left button didn't do anything, the right button worked ( same as if you hold 'ctrl' button and click ). Cursor moved correctly.
jbrown is offline   0 Reply With Quote
Old Mar 9, 2013, 11:54 AM   #4
chown33
macrumors 603
 
Join Date: Aug 2009
Maybe the click switch on the builtin trackpad isn't working. Specifically, it might be stuck in a closed position, or electrically short-circuited.

Has the computer ever been paired with any Bluetooth devices? If so, make sure that device is off, or even unpaired (if possible).
chown33 is offline   0 Reply With Quote
Old Mar 9, 2013, 11:57 AM   #5
jbrown
Thread Starter
macrumors 6502a
 
Join Date: Jul 2002
Location: London
I think the fact that I also had problems with the mouse may suggest it isn't the teak pad. It's never been paired via BT....
Cheers
jbrown is offline   0 Reply With Quote
Old Mar 9, 2013, 01:44 PM   #6
chown33
macrumors 603
 
Join Date: Aug 2009
Quote:
Originally Posted by jbrown View Post
I think the fact that I also had problems with the mouse may suggest it isn't the teak pad.
If the touchpad's click switch is closed (pressed), then the system won't recognize presses coming from the mouse. I have a mouse connected to my MBP, and I just tested this.

The problem sometimes arises when the battery expands (swells, bulges), which presses against the switch from the inside, causing it to activate. I'm not saying that's happening here, just that having the touchpad switch activate by itself is not unknown.

You could try running the Apple Hardware Test:
http://support.apple.com/kb/ht1509

Off the top of my head, I don't recall what tests it runs on the touchpad switch.

I think your best option given what you've described is to take it in for service.
chown33 is offline   0 Reply With Quote

Reply
MacRumors Forums > Apple Systems and Services > Mac Basics and Help

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 09:31 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC