Upgrade disaster

dfinecy said:

So I finally upgraded my iphone 5 to 6.1.3 and when I plugged it into my computer, it instantly went into restore mode. Once the firmware was updated and my phone responsive again, it shows that everything is deleted and I must restore from a backup. I haven't backed up my phone in over a month and have lost a lot of info. I've updated before and have never had this problem, your help would be much appreciated!

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You should really do backups. I prefer iTunes backup since it's stored locally but iCloud backups would also work too. Wouldn't iTunes automatically do a backup when you are restoring? If you clicked update, not too sure of iTunes does an auto backup/sync

Unfortunately, you can only restore from that backup. However, if it's photos you're after, you might have a hope assuming it's not overwritten. You can try using Dr.Fone to see what you can recover (I hear of people recommending this program but I don't know how effective it is)

Right before starting the update, iTunes prompts you to backup or not backup before proceeding ... I am guessing you clicked no backup in rush

SanjeevRana said:

Right before starting the update, iTunes prompts you to backup or not backup before proceeding ... I am guessing you clicked no backup in rush

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The way he phrases his post suggests he was updating via settings -> general -> updates

What stuff did you lose? Some of it might still be in iCloud.

Glad you got most of it back. Going forward, besides forcing an iCloud backup before updating on the phone, you should check to see what apps are being backed up to iCloud. I turn some things off to save space in iCloud. It sounds like your checkbook app may not have been set to backup to iCloud. Just a guess.

Always better to do an itunes restore

TriJetHero said:

Always better to do an itunes restore

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I've been using OTA since introduced and also icloud ba k ups and have never had an issue. So it's not always the best.

Exact same thing happened to me today when I upgrade my iphone 4 from 5.1.1 to 6.1.3. Nothing got saved including photos, messages, email, contacts. Luckily I had a local backup on an external drive from 6 weeks ago. I just deleted the backups from library mobilesync and dragged in the old backup. It works even if you're upgrading different versions of the OS.

I did lose a few things like messages, contacts, and notes that were updated within the 6 week time, but nothing too bad. The worst thing was my custom sms tones since I didn't back those up and my "new" version of iTunes doesn't see those anymore. I recommend you make a local backup with iTunes, and also backup contacts and ring/sms tones locally. iCloud is nice but misses a lot of things since they only give you 5 gb.

dfinecy said:

So I finally upgraded my iphone 5 to 6.1.3 and when I plugged it into my computer, it instantly went into restore mode. Once the firmware was updated and my phone responsive again, it shows that everything is deleted and I must restore from a backup. I haven't backed up my phone in over a month and have lost a lot of info. I've updated before and have never had this problem, your help would be much appreciated!

UPDATE: Thankfully, I was able to get most of my info back either via iCloud or whatever was on my previous backup but the biggest thing I lost was my info in my checkbook app. I'm really curious if this happened to anybody else and maybe act as a little warning to those who haven't upgraded yet

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