Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone

Reply
 
Thread Tools Search this Thread Display Modes
Old Apr 13, 2013, 04:22 PM   #1
sparrky
macrumors 6502a
 
sparrky's Avatar
 
Join Date: Oct 2008
Location: California
T-Mobile rep trying to pull a fast one?

My friend has a Verizon iphone 5 and wants to switch to T-mobile. She knew going in that if she wants the full Tmobile spectrum (AWS, HSPA+ 42 & LTE) that she'd need the new T-Mobile phone. She currently has a T-Mobile sim on the $30 prepaid plan to test out service in her area, and planned to use that with the new T-Mobile iphone 5. The rep she spoke to told her that the $30 plan won't give her "full tower access" on her Verizon iPhone OR the T-Mobile phone, but the $60 plan will ..he specifically promised her LTE even. On her Verizon iPhone.

She texted me to ask me what I think and I told her I think he's mistaken and sent her a link to this article - http://www.tmonews.com/2013/03/takin...s-on-t-mobile/ ...he took a look at it and said it's wrong. She believed him. She signed up for the $60 plan and kept her Verizon iPhone. She saw 4G on her phone and was convinced she had "full tower access" ... drove 10 miles and is now stuck on Edge.

Am I terribly confused or did this rep give her bad information??

Last edited by sparrky; Apr 13, 2013 at 04:32 PM.
sparrky is offline   0 Reply With Quote
Old Apr 13, 2013, 04:39 PM   #2
dtbratt
macrumors 6502
 
Join Date: Feb 2011
Location: Stoney Creek, ON
Quote:
Originally Posted by sparrky View Post
My friend has a Verizon iphone 5 and wants to switch to T-mobile. She knew going in that if she wants the full Tmobile spectrum (AWS, HSPA+ 42 & LTE) that she'd need the new T-Mobile phone. She currently has a T-Mobile sim on the $30 prepaid plan to test out service in her area, and planned to use that with the new T-Mobile iphone 5. The rep she spoke to told her that the $30 plan won't give her "full tower access" on her Verizon iPhone OR the T-Mobile phone, but the $60 plan will ..he specifically promised her LTE even. On her Verizon iPhone.

She texted me to ask me what I think and I told her I think he's mistaken and sent her a link to this article - http://www.tmonews.com/2013/03/takin...s-on-t-mobile/ ...he took a look at it and said it's wrong. She believed him. She signed up for the $60 plan and kept her Verizon iPhone. She saw 4G on her phone and was convinced she had "full tower access" ... drove 10 miles and is now stuck on Edge.

Am I terribly confused or did this rep give her bad information??
Rep didn't know anything! lol Very bad info. $30 plan would have been fine. Don't matter which plan you are on as far as service goes. Does depend on the iPhone you have though.
__________________
dtbratt is offline   0 Reply With Quote
Old Apr 13, 2013, 04:40 PM   #3
aphexacid
macrumors 6502a
 
aphexacid's Avatar
 
Join Date: Jul 2007
Location: Chicago
She got 4G because she was in an area that happened to be using a particular frequency that tmobile just added to their spectrum. These area's are few and far between for the most part. So she will likely be on EDGE a lot.

She will not get LTE with her verizon iphone at all. The rep was misinformed or a scammer.
aphexacid is offline   0 Reply With Quote
Old Apr 14, 2013, 02:35 PM   #4
sparrky
Thread Starter
macrumors 6502a
 
sparrky's Avatar
 
Join Date: Oct 2008
Location: California
Thanks for the replies. I'm seeing more and more people getting bad information from T-Mobile reps and even from the Apple store (selling the old a1428 to people who ask for a T-Mobile iphone 5). Shame they didn't give them better training, or at least add something to the model number to make it less confusing for the average person. Who knows how many people have the wrong phones right now and have no idea why they're stuck with EDGE.
sparrky is offline   0 Reply With Quote
Old Apr 14, 2013, 03:03 PM   #5
HiRisk
macrumors 6502
 
Join Date: Jan 2013
"Full tower access?"

Ain't coverage slightly different on the $30 pre-paid plan?
HiRisk is offline   0 Reply With Quote
Old Apr 14, 2013, 03:10 PM   #6
viperGTS
macrumors 6502a
 
Join Date: Nov 2010
The plan has nothing to do with coverage she would have got. I highly suggest your friend go back to the store and speak to a manager. That guy definitely pulled a fast one.
viperGTS is online now   0 Reply With Quote
Old Apr 14, 2013, 03:44 PM   #7
doboy
macrumors 65816
 
Join Date: Jul 2007
"Full tower access" is BS. However, you don't get data roaming (still get voice roaming) with $30 prepaid plan while you get both data/voice roaming with the $50+ postpaid plan.
__________________
iPhone 2G, 3GS, 4 | 15" MB Pro & 13" MBA | Apple TV2 | iPad 1, 2, 3, Air (kept), & rMini (returned) | GSIII, Note II, & LG G2

Thank you Steve for
doboy is offline   0 Reply With Quote
Old Apr 14, 2013, 05:19 PM   #8
TOYSTER17
macrumors regular
 
Join Date: Aug 2010
Those reps at T-mobile authorized retailers don't know anything, maybe that's where she went? I always make sure to go to a T-Mobile corporate store.

It's like when I was getting my iPhone 5 on saturday. Went to the T-Mobile store near my house (authorized retailer) and asked how much I would get for my iPhone 4S if I traded it in and he told me about $50 (even though I already knew the minimum was said to be $100 from what I've read). Well, I saw him buying an iPhone 4S off another customer who wanted to trade it in, bought it with his personal money, and then heard him tell another worker that he "just made $180 off the deal." Shady.

Last edited by TOYSTER17; Apr 14, 2013 at 05:32 PM.
TOYSTER17 is offline   0 Reply With Quote
Old Apr 14, 2013, 05:24 PM   #9
macalec
macrumors 6502
 
Join Date: Mar 2012
Quote:
Originally Posted by sparrky View Post
My friend has a Verizon iphone 5 and wants to switch to T-mobile. She knew going in that if she wants the full Tmobile spectrum (AWS, HSPA+ 42 & LTE) that she'd need the new T-Mobile phone. She currently has a T-Mobile sim on the $30 prepaid plan to test out service in her area, and planned to use that with the new T-Mobile iphone 5. The rep she spoke to told her that the $30 plan won't give her "full tower access" on her Verizon iPhone OR the T-Mobile phone, but the $60 plan will ..he specifically promised her LTE even. On her Verizon iPhone.

She texted me to ask me what I think and I told her I think he's mistaken and sent her a link to this article - http://www.tmonews.com/2013/03/takin...s-on-t-mobile/ ...he took a look at it and said it's wrong. She believed him. She signed up for the $60 plan and kept her Verizon iPhone. She saw 4G on her phone and was convinced she had "full tower access" ... drove 10 miles and is now stuck on Edge.

Am I terribly confused or did this rep give her bad information??
I have not heard something more wrong regarding cell service. You will have full access to the whole T-mobile network. However LTE is not available in all areas so maybe that is what they were referring to.
macalec is offline   0 Reply With Quote
Old Apr 14, 2013, 07:10 PM   #10
lordofthereef
macrumors 603
 
lordofthereef's Avatar
 
Join Date: Nov 2011
Location: Boston, MA
I'm fairly certain, though please correct me if I'm wrong, that the $30 doesn't include LTE. This could be what the rep meant by "full tower access". I know att roaming is also supposed to be free. Not sure if that is only with newer plans (roaming is no lte, for sure).

In any case, it's a month to month plan. You are not stuck with it. I would suspect that it was less "pull a fast one", and more just an uninformed rep. Have you ever given misinformation because you didn't know better? I certainly have.
__________________
I use iOS and Android daily and, more recently, Windows Phone 8. If what I say upsets you, it's probably because of your brand loyalty.
lordofthereef is offline   0 Reply With Quote
Old Apr 14, 2013, 08:31 PM   #11
bozzykid
macrumors 68000
 
Join Date: Aug 2009
Quote:
Originally Posted by lordofthereef View Post
I'm fairly certain, though please correct me if I'm wrong, that the $30 doesn't include LTE.
T-Mobile prepaid has full access to LTE. What it doesn't have is roaming support.
bozzykid is offline   0 Reply With Quote
Old Apr 14, 2013, 10:37 PM   #12
lordofthereef
macrumors 603
 
lordofthereef's Avatar
 
Join Date: Nov 2011
Location: Boston, MA
Quote:
Originally Posted by bozzykid View Post
T-Mobile prepaid has full access to LTE. What it doesn't have is roaming support.
Thanks for the correction. And good to know
__________________
I use iOS and Android daily and, more recently, Windows Phone 8. If what I say upsets you, it's probably because of your brand loyalty.
lordofthereef is offline   0 Reply With Quote
Old Apr 14, 2013, 11:21 PM   #13
Applejuiced
macrumors Nehalem
 
Applejuiced's Avatar
 
Join Date: Apr 2008
Location: At the iPhone hacks section.
That's why you don't go by whatever a company rep tells you.
Do your own homework to avoid hassle or misinformed employees.
Applejuiced is online now   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
AT&T vs. T-Mobile which carrier has fast [ LTE-4G - 3G ] icloud87 iPhone 19 Mar 17, 2014 07:28 PM
Why can't you fast forward/rewind on YouTube's mobile site anymore? TH55 iPhone 2 Oct 5, 2013 08:20 PM
Shady T-Mobile store rep when buying iPhone? dontwalkhand iPhone 12 Apr 30, 2013 08:39 PM
iPad Mini: iPad mini - did Apple pull a brilliant "fast one?" davey1107 iPad 39 Nov 20, 2012 08:34 PM

Forum Jump

All times are GMT -5. The time now is 01:14 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC