Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Reply
 
Thread Tools Search this Thread Display Modes
Old Apr 25, 2013, 04:07 PM   #1
MacRumors
macrumors bot
 
Join Date: Apr 2001
T-Mobile to Change 'Deceptive' No-Contract Ads, Offer Refunds




Washington state Attorney General Bob Ferguson has ordered T-Mobile to alter its new "Uncarrier"*advertising strategy, calling its contract free claims "deceptive."

Alongside the launch of the iPhone 5 earlier this month, T-Mobile rolled out new rate plans, which are designed to separate device costs from service costs. To purchase a device like the iPhone 5, T-Mobile customers make a small downpayment and pay off the rest of the cost over a two-year period, while also paying for a separate service plan.

According to Ferguson, T-Mobile has failed to clearly state that while there is no annual contract for T-Mobile subscribers, customers who cease using T-Mobile's service must pay off the remaining cost of the device.
Quote:
"As Attorney General, my job is to defend consumers, ensure truth in advertising, and make sure all businesses are playing by the rules," Ferguson said. "My office identified that T-Mobile was failing to adequately disclose a critical component of their new plan to consumers, and we acted quickly to stop this practice and protect consumers across the country from harm."
As a result, Ferguson entered into a court ordered agreement with T-Mobile that will require the carrier to explicitly disclose the details of its contract free plans both through its advertisements and with employee training.
Quote:
T-Mobile cooperated with the Attorney General's Office in signing an Assurance of Discontinuance (AOD) filed in King County Superior Court today. Under the AOD, the company agrees not to:

-Misrepresent consumers' obligations under its contracts, including those contracts that have not restrictions or limitations; and
-Fail to adequately disclose that customers who terminate their T-Mobile wireless service before their device is paid off will have to pay the balance due on the phone at the time of cancellation.
The agreement also requires T-Mobile to offer full refunds to customers who purchased T-Mobile service and equipment between the dates of March 26 and April 25, 2013. Subscribers who purchased phones during this time period can cancel their service plans and receive device refunds without the need to pay the remaining balance on the device.

Article Link: T-Mobile to Change 'Deceptive' No-Contract Ads, Offer Refunds
MacRumors is offline   0 Reply With Quote
Old Apr 25, 2013, 04:09 PM   #2
komodrone
Banned
 
Join Date: Apr 2011
"...but I thought I can just sign up and cancel to get a super cheap phone. T-mobile is so deceptive!"
komodrone is offline   40 Reply With Quote
Old Apr 25, 2013, 04:10 PM   #3
needfx
macrumors Demi-God
 
needfx's Avatar
 
Join Date: Aug 2010
Location: macrumors apparently
Can this Attorney General take over a few mobile carrier cases in Greece too?

Pretty please!

--edit
to clarify, greek carriers market & sell "Unlimited Plans" but right under they stipulate "Fair use policy applies" which actually restricts you (in minutes/sms/Gb)

So why the heck do they keep advertising as unlimited?

Last edited by needfx; Apr 25, 2013 at 04:41 PM.
needfx is online now   1 Reply With Quote
Old Apr 25, 2013, 04:10 PM   #4
econgeek
macrumors 6502
 
Join Date: Oct 2009
In other words, the remnants of US West aka QWEST, got their political crony to force a competitor to make their advertising less compelling, because it was hurting sales.

Protection of consumers never entered the picture.
__________________
Apple is, as always, dragging them kicking and screaming into the future. They hate it now, but when Apple replaces it, they'll be claim it was great.
econgeek is offline   17 Reply With Quote
Old Apr 25, 2013, 04:10 PM   #5
nizzard
macrumors newbie
 
Join Date: Oct 2011
Well, I'm sure AT&T just blew a load reading about this.
nizzard is offline   2 Reply With Quote
Old Apr 25, 2013, 04:11 PM   #6
HenryDJP
macrumors 68020
 
Join Date: Nov 2012
Location: United States
I already mentioned a couple of weeks back that while T-Mobile's business plan SEEMS doable, there's always a "Gotcha". Gotta love how they misspelled OUR and wrote ARE. How much money does this company have? Weaksauce.
Attached Thumbnails
Click image for larger version

Name:	Screen Shot 2013-04-25 at 2.12.02 PM.png
Views:	697
Size:	150.8 KB
ID:	409606  
HenryDJP is offline   14 Reply With Quote
Old Apr 25, 2013, 04:11 PM   #7
Gasu E.
macrumors 68020
 
Gasu E.'s Avatar
 
Join Date: Mar 2004
It's good we have Attorneys General to protect idiots from themselves. Otherwise, the idiots would quickly die out, and brainy people would be forced to take your fries order.
__________________
Please stop boring me.
Gasu E. is offline   28 Reply With Quote
Old Apr 25, 2013, 04:12 PM   #8
TimeSquareDesi
macrumors regular
 
Join Date: Apr 2013
Location: Vacaville, CA
T-mobile has always been run by crooks. When I told them I was switching to AT&T in a few months, TWICE they charged me some random $300 fee and they never told me what it was about. I called them up, yelled for a couple of minutes and they removed it. Such crooks.
TimeSquareDesi is online now   0 Reply With Quote
Old Apr 25, 2013, 04:15 PM   #9
Aragrist
macrumors newbie
 
Join Date: Jun 2011
Location: Southern California
Did anyone else notice that it says "From now on, many of the things are competitors do, we don't." They used the are instead of our.
Aragrist is offline   2 Reply With Quote
Old Apr 25, 2013, 04:19 PM   #10
Mystic Eddy
macrumors regular
 
Join Date: Sep 2008
Location: Staffordshire, UK
Quote:
Originally Posted by Aragrist View Post
Did anyone else notice that it says "From now on, many of the things are competitors do, we don't." They used the are instead of our.
See post #6.
Mystic Eddy is offline   5 Reply With Quote
Old Apr 25, 2013, 04:19 PM   #11
ouimetnick
macrumors 68020
 
ouimetnick's Avatar
 
Join Date: Aug 2008
Location: Beverly, Massachusetts
Send a message via AIM to ouimetnick Send a message via Yahoo to ouimetnick Send a message via Skype™ to ouimetnick
The picture with the misspelling of OUR to ARE was a leaked photo. It was discussed a few weeks back. T-Mobile corrected that mistake when they went public with everything. Not sure why MR is using old leaked material here.
__________________
ACMT
MacBook Pro 13" (Mid 2010) 2.4GHz C2D, 4GB RAM, 750GB HD; Mac Pro Mid 2007; various MacBooks; Power Mac G5; iPhone 4s; iPhone 5s
ouimetnick is offline   17 Reply With Quote
Old Apr 25, 2013, 04:20 PM   #12
eccentricglow
macrumors member
 
Join Date: Mar 2010
Quote:
Originally Posted by TimeSquareDesi View Post
T-mobile has always been run by crooks. When I told them I was switching to AT&T in a few months, TWICE they charged me some random $300 fee and they never told me what it was about. I called them up, yelled for a couple of minutes and they removed it. Such crooks.
Truth is, most/all the major carriers have acted like this at some point. The whole system is rigged.
__________________
64GB iPhone 4S
Mid 2010 15" Macbook Pro, 8GB RAM, 1TB HDD + 512GB SSD
eccentricglow is offline   2 Reply With Quote
Old Apr 25, 2013, 04:20 PM   #13
swissmann
macrumors 6502a
 
swissmann's Avatar
 
Join Date: Sep 2003
Location: The Utah Alps
Sounds to me like this Bob guy is an idiot. I understand what no contract means. It means you can move on anytime you like it does not mean free (or almost free) phone. If you move on give back the phone or buy it outright. Seemed pretty straightforward to me.
__________________
Always looking for a faster Mac.
swissmann is offline   10 Reply With Quote
Old Apr 25, 2013, 04:26 PM   #14
HenryDJP
macrumors 68020
 
Join Date: Nov 2012
Location: United States
Quote:
Originally Posted by Aragrist View Post
Did anyone else notice that it says "From now on, many of the things are competitors do, we don't." They used the are instead of our.
Yep, you didn't notice my post above.
HenryDJP is offline   0 Reply With Quote
Old Apr 25, 2013, 04:27 PM   #15
Applerer
macrumors newbie
 
Join Date: Apr 2013
Quote:
Originally Posted by TimeSquareDesi View Post
T-mobile has always been run by crooks. When I told them I was switching to AT&T in a few months, TWICE they charged me some random $300 fee and they never told me what it was about. I called them up, yelled for a couple of minutes and they removed it. Such crooks.
Surrrrre they did. Why would you tell them you're switching in a few months? I've switched carriers a few times and never warned them in advance.

In any case, as eccentricglow points out, all the carriers are crooks.
Applerer is offline   3 Reply With Quote
Old Apr 25, 2013, 04:27 PM   #16
Smearbrick
macrumors newbie
 
Join Date: Jan 2013
Location: Central PA
Seems that maybe the Attorney General should be more worried about the morons who didn't understand this "obviously deceptive" plan.

Legislating to the lowest common denominator. Who doesn't love America?
Smearbrick is offline   6 Reply With Quote
Old Apr 25, 2013, 04:34 PM   #17
rjohnstone
macrumors 68030
 
rjohnstone's Avatar
 
Join Date: Dec 2007
Location: PHX, AZ.
Quote:
Originally Posted by econgeek View Post
In other words, the remnants of US West aka QWEST, got their political crony to force a competitor to make their advertising less compelling, because it was hurting sales.

Protection of consumers never entered the picture.
Qwest doesn't exist anymore... they were bought up two years ago.
And Qwest and T-Mobile were never direct competitors.
Qwest was landlines and T-Mobile is wireless.

Qwest did offer wireless through a partnership with Verizon.
__________________
"You can't really dust for vomit" - Nigel Tuffnel
Some Apple *****, some Android ***** and some Windows based *****.
rjohnstone is offline   3 Reply With Quote
Old Apr 25, 2013, 04:38 PM   #18
mdriftmeyer
macrumors 68020
 
mdriftmeyer's Avatar
 
Join Date: Feb 2004
Location: Pacific Northwest
Quote:
Originally Posted by econgeek View Post
In other words, the remnants of US West aka QWEST, got their political crony to force a competitor to make their advertising less compelling, because it was hurting sales.

Protection of consumers never entered the picture.
Written like a Neo-con.

Sorry, but if Clink is doing the same they will be ordered as well. This is a classic example of how come Washingon State will never go republican. We're not that dumb.

----------

Quote:
Originally Posted by rjohnstone View Post
Qwest doesn't exist anymore... they were bought up two years ago.
And Qwest and T-Mobile were never direct competitors.
Qwest was landlines and T-Mobile is wireless.

Qwest did offer wireless through a partnership with Verizon.
Still does, by offering DirecTV and Verizon Wireless single billing. Of course, their angle is ADSL, DirectTV is satellite and VZ is obvious.

Each working together to thwart Comcast.

Now with DISH and it's $25.2 Billion bid for Sprint/ClearWire already offered and VZ wanting to buy some of ClearWire spectrum legal wars are heating up in WA.
mdriftmeyer is offline   1 Reply With Quote
Old Apr 25, 2013, 04:39 PM   #19
xkmxkmxlmx
macrumors 6502a
 
xkmxkmxlmx's Avatar
 
Join Date: Apr 2011
Quote:
Originally Posted by Gasu E. View Post
It's good we have Attorneys General to protect idiots from themselves. Otherwise, the idiots would quickly die out, and brainy people would be forced to take your fries order.
Oh, the irony.
__________________
iPhone 4s
xkmxkmxlmx is offline   0 Reply With Quote
Old Apr 25, 2013, 04:40 PM   #20
gmcalpin
macrumors 6502
 
Join Date: Oct 2008
You're signing up for a payment plan for the phone, not a cell phone service contract. If you don't buy a phone: no contract. How is that not obvious to anybody with a brain?
__________________
I write and draw Multiplex, an online comic about the staff of a movie theater. Now available in the App Store!
gmcalpin is offline   8 Reply With Quote
Old Apr 25, 2013, 04:43 PM   #21
Terrin
macrumors 6502
 
Join Date: Apr 2011
Quote:
Originally Posted by econgeek View Post
In other words, the remnants of US West aka QWEST, got their political crony to force a competitor to make their advertising less compelling, because it was hurting sales.

Protection of consumers never entered the picture.
Bingo. The advertising was hardly deceptive. You are not required to get a phone. Nowhere in the advertising does T-Mobile even refer to you getting a phone.
Terrin is offline   3 Reply With Quote
Old Apr 25, 2013, 04:43 PM   #22
Droidrage729
macrumors 6502
 
Join Date: Sep 2012
Its still a good deal who cares im saving over 100 bucks on t mobile and i have faster data speeds.
Droidrage729 is offline   1 Reply With Quote
Old Apr 25, 2013, 04:46 PM   #23
yakapo
macrumors regular
 
Join Date: Jul 2008
Quote:
Originally Posted by econgeek View Post
In other words, the remnants of US West aka QWEST, got their political crony to force a competitor to make their advertising less compelling, because it was hurting sales.

Protection of consumers never entered the picture.
EXACTLY. These guys don't give a rip about the consumer. If they did they wouldn't let at&t or verizon double bill customers for data then bill them for "text messaging" aka data.
__________________
Memorable tech - C64, 486 DX2, Palmpilot, Compaq Ipaq...
yakapo is offline   2 Reply With Quote
Old Apr 25, 2013, 04:47 PM   #24
tigres
macrumors 68040
 
tigres's Avatar
 
Join Date: Aug 2007
Location: Land of the Free-Waiting for Term Limits
Quote:
Originally Posted by nizzard View Post
Well, I'm sure AT&T just blew a load reading about this.
Who's to say AT&T had no involvement; wouldn't be surprised
__________________
Quicker than two shakes of a lambs tail
tigres is online now   4 Reply With Quote
Old Apr 25, 2013, 04:49 PM   #25
newagemac
macrumors 68000
 
Join Date: Mar 2010
I'm pretty sure this was lobby money from Verizon and AT&T at work. The uncarrier campaign sure must have been hurting sales. There isn't a single person who thought you could sign up with T-Mobile and cancel the next day with a free iPhone like this AG is suggesting.

There is no contract with the wireless service. The phone isn't free. Everyone already knew that but of course this wasn't ever about "protecting the consumer" it was about protecting the big duopoly we have going on here in the U.S.

Case in point, this buffoon was no where in sight with AT&T reneging on its "unlimited" contract, blocking FaceTime for a long time, and all sorts of other real chances to protect the consumer. Of course he'll come out swinging for the AT&T lobbyists lining his pockets though.
newagemac is offline   17 Reply With Quote

Reply
MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Japanese Mobile Carriers to Offer iPhone 5s Free On Contract Through Special Promotions MacRumors iOS Blog Discussion 16 Sep 17, 2013 11:08 AM
RadioShack to Offer No-Contract Virgin Mobile iPhone 5 Beginning Tomorrow MacRumors iOS Blog Discussion 19 Jul 5, 2013 12:09 PM
Mobile ads VanNess Site and Forum Feedback 1 Feb 1, 2013 04:17 PM
Anyone know how to get out of T-Mobile contract? MacBookProzak iPhone 7 Sep 30, 2012 05:12 PM
IPhone 4 for free with a new 2 year contract,is anybody going to take this offer? Che Castro iPhone 18 Sep 13, 2012 10:04 AM

Forum Jump

All times are GMT -5. The time now is 09:37 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC