Go Back   MacRumors Forums > iPhone, iPod and iPad > iPad

Reply
 
Thread Tools Search this Thread Display Modes
Old Apr 28, 2013, 10:53 AM   #1
Vothic
macrumors newbie
 
Join Date: Apr 2013
Yellow Screen/Apple Store

About three months ago I got an iPad Mini. For the first two months of that time I mostly used it in an office setting (i.e. bright overhead lights). However, a few weeks ago I started using it at home for reading ebooks. Once I started doing so I noticed that when held in portrait mode there is a yellowish oval discoloration that runs from just above the home button to just below the middle of the screen. For apps and basic use this hardly noticeable and I could live with it, but when used as an ereader it is quite distracting.

I was thinking of making a Genius Bar appointment to see if I could get it swapped out. I understand the new unit would be a referb, which is fine theoretically. Here is my question...

Assuming Apple would swap it out, what can I expect from a referb? Are they simply units somebody returned which are then wiped and re-package or do they undergo some sort of QC check?
Vothic is offline   1 Reply With Quote
Old Apr 28, 2013, 10:58 AM   #2
GoCubsGo
macrumors Nehalem
 
GoCubsGo's Avatar
 
Join Date: Feb 2005
Returns are usually QC'd and repackaged. I always thought you were more likely to get a good unit that way. Things may have changed though as now it sees like it is quantity over quality.
GoCubsGo is offline   1 Reply With Quote
Old Apr 28, 2013, 11:57 AM   #3
Brittany246
macrumors 6502a
 
Join Date: Apr 2013
Location: Northern Virginia
It's like a brand new device. You won't be able to tell the difference between a new one and a refurbished one.

http://store.apple.com/Catalog/US/Im...certified.html
Brittany246 is offline   2 Reply With Quote
Old Apr 29, 2013, 04:39 PM   #4
JPNFRK7
macrumors 6502
 
Join Date: Sep 2012
Location: California
Are you sure that pattern isnt something in the background of the page. I know on the Amazon Kindle app you can change the background of the page to four different colors. I would try that before exchanging. If it doesn't show up in any other apps then it is probably your ebooks app.
__________________
MacBookPro 2010 13", OSX Yosemite 10.10.1
iPhone 5 Verizon 16GB 8.1
iPad Mini Wifi 64GB 8.1
iPad 2 Wifi 32GB 8.1.2
JPNFRK7 is offline   1 Reply With Quote
Old Apr 29, 2013, 11:06 PM   #5
Infinite Jest
macrumors regular
 
Join Date: Nov 2011
Location: Harrisonburg, Va
I hav e a similar issue with a very feint yellow stripe along the bottom and left side on a white page. I tried getting it swapped out a few months ago but was told it was 'within spec' for screen quality in conjunction with a single dead pixel I found. I hope the employees at your local store are more reasonable.
Infinite Jest is offline   1 Reply With Quote
Old May 1, 2013, 02:55 PM   #6
Defender2010
macrumors 68000
 
Defender2010's Avatar
 
Join Date: Jun 2010
Location: London
My first mini was like this...got it replaced at Genius Bar without any trouble whatsoever....go for it!
__________________
W2P KLD talking...what's your handle, WR2 GFO?
Defender2010 is offline   1 Reply With Quote
Old May 3, 2013, 02:54 PM   #7
charlituna
macrumors G3
 
charlituna's Avatar
 
Join Date: Jun 2008
Location: Los Angeles, CA
Quote:
Originally Posted by Vothic View Post
Assuming Apple would swap it out, what can I expect from a referb? Are they simply units somebody returned which are then wiped and re-package or do they undergo some sort of QC check?
You need to understand Apple terms. You aren't getting a refurb. You are getting a service part. There is a difference in Apple language.

A Refurb, to Apple, means a unit returned for Buyers Remorse. All units are QC tested and if they pass then the battery and all parts that touch flesh are changed to new parts. Otherwise the parts are the same ones it came with initially. The unit is reassembled and wiped etc.

A service part can be new or remanufactured. The latter means that some of the parts came from items returned by customers at the bar or within the return period and failed testing. The parts are disassembled and tested independently and only those parts that pass are used in the assembly of service units. The failing parts are recycled appropriately. Again, fresh battery and enclosure on all units.

End result is that service parts are 'like new' and you can expect the same quality as a 'new' unit.
charlituna is offline   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPad

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
iPad: Apple Store replaced my iPad 4 w/cracked screen for free (no Apple Care) novono iPad 32 Dec 2, 2014 12:48 PM
5C Yellow Screen ghsNick iPhone 17 Sep 20, 2013 09:32 PM
Warm screen vs yellow screen zooby iPhone 13 Feb 24, 2013 09:48 PM
Yellow screen? NovemberWhiskey iPhone 4 Oct 6, 2012 01:13 AM

Forum Jump

All times are GMT -5. The time now is 10:11 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC