My son unplugged during an update now it only boots to a white screen and an apple then after 10 minutes to a grey screen with his log on and a guest log on. You try to log in and it goes white for a second and the back to the grey screen.
I have no back up disks or restore points
I tried rebooting holding down Option button and selecting recovery drive but when I go to restore the OS it tell me the hard driver is locked . On the regular hard driver it says locked also so it won't allow to move forward.
Mac is about a year old.
How do I restore my OS by unlocking the hard drive and or recovery drive?
Please help anyone who knows macs!:
21.5 in mac
I have no back up disks or restore points
I tried rebooting holding down Option button and selecting recovery drive but when I go to restore the OS it tell me the hard driver is locked . On the regular hard driver it says locked also so it won't allow to move forward.
Mac is about a year old.
How do I restore my OS by unlocking the hard drive and or recovery drive?
Please help anyone who knows macs!:
21.5 in mac
