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Old May 10, 2013, 12:37 AM   #1
akoumarina
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Exclamation Ipod Touch 4G stuck on the "connect to itunes" screen

So about a month ago I bought a refurbished ipod touch 4g 32 gen, and it has been giving me problems. I tried to back it up on iCloud but it turns out my old photos and notes didnt back up. I was planning to do another back up but then in the morning after I charged it, it shut off when I turned it on and it was on the connect to itunes screen. I can plug it into itunes and restore it but I do not want to loose my files.

I have also tried holding the home and power button, I have tried everything possible and wathed so many videos. I do not want to download any software.

Does anyone know why this is happening? And everytime I hold them down it just shows the apple logo and then shuts off and never comes back on.

Please help me, I would like to know any other techniques to do without loosing my files..

I also do not know if it was jailbroken. There was no Cydia or any apps other than the standard on there. Please help.


Thank you in advance..
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Old May 10, 2013, 12:18 PM   #2
paulbennett95
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Well it looks like you'll have to restore it.
And how much personal info can you have on a month old device that has been giving you problems most of the time? I'd suggest restoring because it seems there's a problem with the software.
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Old May 10, 2013, 09:54 PM   #3
akoumarina
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Originally Posted by paulbennett95 View Post
Well it looks like you'll have to restore it.
And how much personal info can you have on a month old device that has been giving you problems most of the time? I'd suggest restoring because it seems there's a problem with the software.
Quite a lot Sir. I had a second generation iPod and had a repair company transfer my files to a newer version. I backed up through iCloud but it doesnt back up anything I need it to.

Thanks for your help, unfortunately I am going to keep searching for another solution besides restoring it.
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Old May 10, 2013, 10:05 PM   #4
blueroom
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iCloud doesn't backup photos, videos or music.

Try iExplorer, but it sounds like it's in DFU restore mode so there's pretty much no chance to back it up now. iOS whatever version the iPod Touch 4G needs, has to be installed.

FYI anytime you buy a used bit of tech always do a fresh OS install.
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Old May 11, 2013, 01:08 AM   #5
peejay3
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Bad cable? Lint?

Same thing happened to me. Took it to the genius bar and they found out my cable was bad and/or there was lint in the connector socket.
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Old May 11, 2013, 12:07 PM   #6
akoumarina
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Thank you so much, for all of your help. I am alittle upset about no more chances but I will figure out how to cope with it.

Thanks again for the program and everything.

And Peejay, that is a miracle, it would be great if that was my problem. Unfortunately itunes does recognize it and tells me to restore it.

----------

Quote:
Originally Posted by blueroom View Post
iCloud doesn't backup photos, videos or music.

Try iExplorer, but it sounds like it's in DFU restore mode so there's pretty much no chance to back it up now. iOS whatever version the iPod Touch 4G needs, has to be installed.

FYI anytime you buy a used bit of tech always do a fresh OS install.
Another Question for you, iTunes says I can update it on May 15, what happens when I update it through itunes. Is it going to stay in DFU mode or what will happen? And will it restore automatically? ive never done this before.
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Old May 11, 2013, 01:01 PM   #7
blueroom
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It'll download and install the latest iOS for the iPod, then iTunes will attempt to restore to the latest backup (if any). If no backup was ever made then it'll start setup just like a new iPod. Enter your Apple ID and it should resync to iCloud.
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Old May 11, 2013, 10:14 PM   #8
akoumarina
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Originally Posted by blueroom View Post
It'll download and install the latest iOS for the iPod, then iTunes will attempt to restore to the latest backup (if any). If no backup was ever made then it'll start setup just like a new iPod. Enter your Apple ID and it should resync to iCloud.

Thank you for your help, I did do a backup on iCloud and then I went to bed and in the morning it was stuck like this. When you say latest backup, does that mean my files will still be there? And also, iCloud did not back up anything other than my contacts. But I need my notes,photos and apps. Although I can redownload apps from the purchase section in the App Store. My notes and photos are my main concern, iCloud did not do a good job backing up my iPod. I really hope there is atleast one solution to solving this problem. If I can get my notes and photos then I can restore my iPod and get it fixed.

Last edited by akoumarina; May 11, 2013 at 10:22 PM.
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Old May 12, 2013, 12:31 AM   #9
blueroom
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Quote:
Originally Posted by akoumarina View Post
Thank you for your help, I did do a backup on iCloud and then I went to bed and in the morning it was stuck like this. When you say latest backup, does that mean my files will still be there? And also, iCloud did not back up anything other than my contacts. But I need my notes,photos and apps. Although I can redownload apps from the purchase section in the App Store. My notes and photos are my main concern, iCloud did not do a good job backing up my iPod. I really hope there is atleast one solution to solving this problem. If I can get my notes and photos then I can restore my iPod and get it fixed.
Your purchases are part of your Apple ID, they'll be available for redownload in updates/purchased. Your notes, contacts, calendars etc... should be in iCloud, login to www.icloud.com to see from any browser. If your notes aren't there then they weren't setup to sync and are likely gone.

Your photos use PhotoStream, if you didn't set it up or do a local iTunes backup then they're probably gone. PhotoStream isn't really a backup though, more a sharing service.

Hint, there's a great paid photo app called PhotoSync which lets you sync / backup your photos to almost anything. It won't do it automatically though.
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Last edited by blueroom; May 12, 2013 at 12:37 AM.
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