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Old Jun 4, 2013, 01:23 PM   #1
Thor25x
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iPhone 5 Sleep/Wake button not working.

I have had the 5 since launch day, never dropped and took extremely good care of it. However the sleep/wake button does not function at all.. I must be out of warranty by now (no Apple care), so what are my options?

Thanks.
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Old Jun 4, 2013, 01:29 PM   #2
CandyRedNinja
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If you got the i5 at launch then you still have a few months of the 1 year warranty. Call apple and make an appointment.
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Old Jun 4, 2013, 03:13 PM   #3
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OP has until september of this year if you bought it at launch
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Old Jun 5, 2013, 10:41 AM   #4
Thor25x
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Ok thanks! So I should be able to just walk in the Apple store, explain my problem, then what? New button, or new phone?
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Old Jun 5, 2013, 10:44 AM   #5
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Ok thanks! So I should be able to just walk in the Apple store, explain my problem, then what? New button, or new phone?
from my experience, they will attempt to repair it.. if that doesn't work then they will swap it with a refub unit
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Old Jun 5, 2013, 11:06 AM   #6
Thor25x
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from my experience, they will attempt to repair it.. if that doesn't work then they will swap it with a refub unit
Ok thanks, I have a few friends with this exact same problem.. Thanks for the feedback guys!
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Old Jun 5, 2013, 11:39 AM   #7
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Also, does the phone have to brought to a Apple store? The closest one is 200 miles away Or is it possible to call support, and send it in
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Old Jun 5, 2013, 12:21 PM   #8
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Also, does the phone have to brought to a Apple store? The closest one is 200 miles away Or is it possible to call support, and send it in
You can call them I think. Or open a warranty claim online. They will either send you a replacement after they receive your device, or for about $30 plus a temporary hold of about $650 on your credit card, they will overnight you a replacement and then you can send yours in.
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Old Jun 5, 2013, 05:24 PM   #9
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Ok thanks! So I should be able to just walk in the Apple store, explain my problem, then what? New button, or new phone?
As stated and found in all of the plenty of threads on this already, apple will likely replace the phone on the spot. Please search next time, this has been covered at least once a day almost.
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Old Jun 6, 2013, 08:00 AM   #10
Thor25x
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As stated and found in all of the plenty of threads on this already, apple will likely replace the phone on the spot. Please search next time, this has been covered at least once a day almost.
Thanks will do.
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Old Jun 6, 2013, 02:39 PM   #11
rnbgrilla
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Originally Posted by Thor25x View Post
I have had the 5 since launch day, never dropped and took extremely good care of it. However the sleep/wake button does not function at all.. I must be out of warranty by now (no Apple care), so what are my options?

Thanks.
I have the same problem as you, but I have apple care, but you still can take it in, I just went yesterday, and they swap it for a new iphone 5,
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Old Jun 6, 2013, 03:14 PM   #12
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Also, does the phone have to brought to a Apple store? The closest one is 200 miles away Or is it possible to call support, and send it in
http://support.apple.com/kb/index?pa...product=iphone

You can call AppleCare, though since your iPhone is more than 90 days old (and you don't have AppleCare) you may be asked to pay $19 for diagnostic services. Ask if the fee can be refunded if diagnosis determines it's a hardware issue. If a repair is needed, they'll explain your shipping options.

You could also buy AppleCare for $69 (the AppleCare rep will be happy to sign you up - it can be purchased anytime within the first year). That will cover your immediate diagnostic services, and also give you phone support and hardware coverage for another year (2 years from date of purchase for both phone support and hardware coverage).
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Old Jun 6, 2013, 03:31 PM   #13
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Ok thanks! So I should be able to just walk in the Apple store, explain my problem, then what? New button, or new phone?
Make an appointment. They are being nazis about not having appointments.
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Old Jun 6, 2013, 08:38 PM   #14
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I have the same problem as you, but I have apple care, but you still can take it in, I just went yesterday, and they swap it for a new iphone 5,
In my experience not the new one but the second-hand .

Some data in the second-hand just not cleared Completely.
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Old Jun 7, 2013, 09:47 PM   #15
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This happened to me last week. Apple store swapped my phone for a new one.
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Old Jun 8, 2013, 12:26 AM   #16
aliciadear
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This is a known issue. Mine was doing the thing where it stops working on the right side of the button. I took it in and the guy tried it, said "yep," asked me if my phone was backed up, then brought me a new phone then we swapped. So simple. This was my first iphone and I've never had a phone switch go so smoothly. I wasn't expecting literally all of my settings to cross over when I restored my phone so I was thrilled.
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