Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone

Reply
 
Thread Tools Search this Thread Display Modes
Old Jun 5, 2013, 12:58 PM   #1
orange42
macrumors 6502a
 
Join Date: Apr 2009
iPhone 5 Problems - seeking replacement

So I got the iPhone 5 on launch day and it was fine but has quickly become problematic for me.

1. Shortly after getting it I tried to get a replacement one because my wifi would always go on and off, but they told me there was nothing wrong with it. I knew there had to be because my iPad and MacBook that I use in the same places never have the problems. They told me it was fine and I left the store. It still happens.

2. Back then my battery was fine, getting at least 6-6.5 hours of usage. A few months ago out of no where it started getting around 4-4.5 and I haven't changed what I was doing using the phone.

3. The phone freezes out of no where, at least twice a week I have to turn it off or restart it. Not a huge problem, but still shouldn't be happening.

4. The back camera has noticeable dust in it.

I may sound like I'm bitching, which I kinda am, but I paid $400 for this and don't think I should have all of these problems on this phone I take very good care of. So I want to go to the Apple store, but it's 40 min away and I don't want to get turned down again.

Is there any way these problems can guarantee me a replacement phone? If I mention all 4 problems will the genius just think I'm making stuff up for a freebie?
orange42 is offline   0 Reply With Quote
Old Jun 5, 2013, 01:10 PM   #2
Risco
macrumors 65816
 
Join Date: Jul 2010
Location: United Kingdom
They are much, much tougher nowadays with regards swaps and changes. It needs to be a tangible defect and I would warrant the freezing and dust under the camera the ones you want to pick up on. They can test and see if it is overheating via their diagnostics and dust under lens is something they won't be able to deny.

Of course sometimes accidents can happen and that is what insurance is for.
Risco is offline   0 Reply With Quote
Old Jun 5, 2013, 01:20 PM   #3
aristobrat
macrumors Demi-God
 
Join Date: Oct 2005
Location: Virginia Beach
I think #4 is your best bet, but even then, with their new "fix the defective parts on iPhones instead of replacing the entire phone" program that they're rolling out, who knows what they'd do.

IMO, there is no guarantee. It comes down to how the person working with you that day wants to tackle your list of issues.
aristobrat is offline   0 Reply With Quote
Old Jun 5, 2013, 02:07 PM   #4
rmeadejr
macrumors 6502
 
Join Date: Aug 2009
Location: San Francisco-Twin Peaks
Quote:
Originally Posted by orange42 View Post
So I got the iPhone 5 on launch day and it was fine but has quickly become problematic for me.

1. Shortly after getting it I tried to get a replacement one because my wifi would always go on and off, but they told me there was nothing wrong with it. I knew there had to be because my iPad and MacBook that I use in the same places never have the problems. They told me it was fine and I left the store. It still happens.

2. Back then my battery was fine, getting at least 6-6.5 hours of usage. A few months ago out of no where it started getting around 4-4.5 and I haven't changed what I was doing using the phone.

3. The phone freezes out of no where, at least twice a week I have to turn it off or restart it. Not a huge problem, but still shouldn't be happening.

4. The back camera has noticeable dust in it.

I may sound like I'm bitching, which I kinda am, but I paid $400 for this and don't think I should have all of these problems on this phone I take very good care of. So I want to go to the Apple store, but it's 40 min away and I don't want to get turned down again.

Is there any way these problems can guarantee me a replacement phone? If I mention all 4 problems will the genius just think I'm making stuff up for a freebie?
i just bought my iPhone 5 on saturday and my phone acts like your number 1. everytime i unlock the phone my wifi would always go on and off for at least a minute.
rmeadejr is offline   0 Reply With Quote
Old Jun 6, 2013, 11:43 AM   #5
orange42
Thread Starter
macrumors 6502a
 
Join Date: Apr 2009
The guy acknowledged that there were a few software related problems so they were going to do their own restore for it or whatever and I mentioned the dust so he asked to take the camera out and try to remove the dust - I said go for it. 5 minutes later he said he realizes that I use the phone often for work to take pictures and replaced it instead.

However, now my Gmail/Exchange account isn't working. I deleted it and redid it numerous times and still says connection to server failed?

----------

Woah I just read that Gmail Exchange is no longer supported on new devices. Well that sucks...
orange42 is offline   0 Reply With Quote
Old Jun 6, 2013, 02:15 PM   #6
iceterminal
macrumors 68000
 
iceterminal's Avatar
 
Join Date: May 2008
Location: Dallas Tx.
I believe #2 and #3 are software issues.

You say you've done nothing, but the battery drains faster now. Should I assume by you saying you've done nothing that you have never ever installed any new apps, removed any apps, or upgraded any apps or iOS at all?

I ask because most battery drain problems are directly due to software, such as apps not closing properly. Hard to blame the hardware on that.

Freezing up could be the same problem or at least related.

Dust is a problem that I'd have a fit with, so I'd go with that. But you'll need proof, if the unit is under warranty. If not, you're probably out of luck.
__________________
The amount of material possessions one owns should not qualify them as a successful or just person.

The only worth these items have is the one you give them.
iceterminal is offline   0 Reply With Quote
Old Jun 6, 2013, 03:13 PM   #7
orange42
Thread Starter
macrumors 6502a
 
Join Date: Apr 2009
Quote:
Originally Posted by iceterminal View Post
I believe #2 and #3 are software issues.

You say you've done nothing, but the battery drains faster now. Should I assume by you saying you've done nothing that you have never ever installed any new apps, removed any apps, or upgraded any apps or iOS at all?

I ask because most battery drain problems are directly due to software, such as apps not closing properly. Hard to blame the hardware on that.

Freezing up could be the same problem or at least related.

Dust is a problem that I'd have a fit with, so I'd go with that. But you'll need proof, if the unit is under warranty. If not, you're probably out of luck.
Read my post right above yours - they replaced it, mainly because of the dust. And I wasn't saying I hadn't done anything on the phone, I was saying my routine using it hardly changed. I rarely add new/remove apps to it, and would upgrade software when it came out. As for proof having dust, what proof do you need other than looking at the camera and seeing that there is dust covering it?

After fully charging the replacement last night and using it throughout the day, I'm at 50% battery left with 4 hours 22 min of usage. My old would probably be at <10% with that much usage.
orange42 is offline   0 Reply With Quote
Old Jun 6, 2013, 03:14 PM   #8
orange42
Thread Starter
macrumors 6502a
 
Join Date: Apr 2009
Screenshot missed standby but I think it was at about 16 hours:
Attached Thumbnails
Click image for larger version

Name:	photo.PNG
Views:	33
Size:	116.2 KB
ID:	415582  
orange42 is offline   0 Reply With Quote
Old Jun 6, 2013, 03:54 PM   #9
Caesars
macrumors regular
 
Join Date: May 2013
For future reference, a factory wipe is always useful :-).
Caesars is offline   0 Reply With Quote
Old Jun 6, 2013, 04:43 PM   #10
orange42
Thread Starter
macrumors 6502a
 
Join Date: Apr 2009
Quote:
Originally Posted by Caesars View Post
For future reference, a factory wipe is always useful :-).
I forgot to mention I had already done that when I first noticed the battery got much worse. I think it was around February when erased and restored it.
orange42 is offline   0 Reply With Quote
Old Jun 6, 2013, 08:30 PM   #11
teribithia
macrumors member
 
Join Date: Oct 2012
Location: London
Send a message via ICQ to teribithia
#1 is all the iphone 5's problem, you must update the ios to the newest.
#2 the battery usage will reduce as the using, but your battery capacity seems reduce too quickly.
#3 reinstall some apps , especially the big app. My iphone also freeze as the ibook ( I download too many books)
#4 just clean it

If you iphone 5 just under warranty, take it to apple store and replace one.

Hopes that help you.
__________________
MacBook Pro MD101LL/A 13.3-Inch Apple 2.5 GHz Dual-Core Intel Core i5 processor 4 GB DDR3 RAM; 6 cell battery 500 GB Hard Drive
teribithia is offline   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
iPhone 5 problems - replacement? joeyboyyy91 iPhone 1 Nov 17, 2013 06:15 PM
Problems with iPhone 4 screen after replacement ZombieTrev iPhone Tips, Help and Troubleshooting 4 Jun 22, 2013 06:30 PM
iPhone 5 problems and replacement phones UTMAC iPhone 2 Mar 5, 2013 03:51 PM
iPhone 5 home button problems, sunk in and chipping? Replacement? Kevsta26 iPhone Tips, Help and Troubleshooting 1 Dec 16, 2012 01:28 AM
Fourth iPhone replacement has problems. I can't win. adcx64 iPhone 13 Oct 7, 2012 04:23 PM

Forum Jump

All times are GMT -5. The time now is 02:17 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC