Go Back   MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Reply
 
Thread Tools Search this Thread Display Modes
Old Jul 1, 2013, 02:23 PM   #1
MacRumors
macrumors bot
 
Join Date: Apr 2001
Apple Retail Closely Monitoring Employee Usage of iOS 7, Forbids In-Store Demos for Customers




Apple is carefully monitoring the way that its retail workers are using iOS 7, reports 9to5Mac. Both retail store managers and Apple's Human Resources team have been contacting employees that are found using iOS 7 to ensure that the beta software was installed through official Developer channels.

Apple's retail workers are only authorized to install iOS 7 if they are members of the iOS Developer Program or part of an internal testing project. Employees are not allowed to sign up for a developer account and share the iOS 7 beta with coworkers, as noted in a warning letter that Apple sent out to some retail employees.
Quote:
Am I allowed to load and use iOS beta software on my devices? Not unless you are a member of the iOS Developer Program, or have been explicitly authorized by management to participate in the development or testing of internal Apple applications as part of an official Apple project.

You may not load iOS beta software onto any other person's iOS device. Employees are not authorized to receive iOS beta software from any third parties, even if those third parties are iOS Developer Program members.
Employees have also been forbidden from showing the iOS 7 beta to Apple Store customers. According to retail workers who spoke to 9to5Mac, Apple is "super strict" about all iOS 7 usage in store. "We could get fired for showing a customer iOS 7 on our phones because of the Apple Developer NDA agreement," said one employee.

Customers who bring in malfunctioning phones running iOS 7 will not be able to have them serviced in store either, as Apple has implemented guidelines preventing Geniuses from working on phones running the beta software.

Apple routinely uses its retail employees to test and improve software. Last year, Apple relied on its workers to help improve its Maps app, and this year, certain employees have been given access to OS X Mavericks for beta testing purposes.

iOS 7, which offers a radical design overhaul along with a number of performance enhancements, is currently only available to developers. The final version of the software is expected to be released this fall alongside the next generation iPhone.

Article Link: Apple Retail Closely Monitoring Employee Usage of iOS 7, Forbids In-Store Demos for Customers
MacRumors is offline   0 Reply With Quote
Old Jul 1, 2013, 02:27 PM   #2
appleisking
macrumors 6502a
 
Join Date: May 2013
Well none of this is a surprise obviously. lol NDA agreement?
appleisking is offline   4 Reply With Quote
Old Jul 1, 2013, 02:27 PM   #3
GSPice
macrumors 68000
 
GSPice's Avatar
 
Join Date: Nov 2008
Totally understandable. Otherwise they'd probably have a jailbreak bar, too..
__________________
15" Haswell rMBP 2.3/16/512/750m | 24" iMac 3.06/500/4/8800 | Mac OS X 10.9.2
AEBS MC340LL/A | APC RS 800VA/XS 1000 | iPhone 5 16GB 7.1 | iPad 16GB LTE 7.1 | Apple TV 2
GSPice is offline   15 Reply With Quote
Old Jul 1, 2013, 02:27 PM   #4
locoboi187
macrumors 6502a
 
Join Date: Oct 2012
It can't be that big of a deal to show a customer a preview of things to come.
__________________
Macbook Pro Retina 15"
iPhone 6 64GB - Space Gray
TV 3
locoboi187 is offline   3 Reply With Quote
Old Jul 1, 2013, 02:27 PM   #5
chirpie
macrumors 6502a
 
Join Date: Jul 2010
While a little draconian in the approach, it makes sense. It's software that is not yet ready for primetime, and you don't want too much of the influential mindshare to prematurely write off any bugs or unfinished features for the final release. (Then and only then can you start flinging your stones. ^_^)
chirpie is offline   3 Reply With Quote
Old Jul 1, 2013, 02:27 PM   #6
SJism23
macrumors 6502a
 
Join Date: Nov 2012
Location: Canada
The employees can get fired for showing off iOS 7 yet there are thousands of people running the beta unauthorized and not following the NDA.
__________________
15" MacBook Pro (early 2011), 2.0 GHz i7, 16GB RAM; iPad 4, 32 GB; iPhone 6 Plus, 128GB
SJism23 is offline   3 Reply With Quote
Old Jul 1, 2013, 02:29 PM   #7
chumawumba
Banned
 
Join Date: Aug 2012
Location: Ask the NSA
What's the point? Everyone already knows at this point what it looks like and it's features.
chumawumba is offline   8 Reply With Quote
Old Jul 1, 2013, 02:29 PM   #8
wesk702
macrumors 65816
 
wesk702's Avatar
 
Join Date: Jul 2007
Location: The hood
Quote:
Originally Posted by locoboi187 View Post
It can't be that big of a deal to show a customer a preview of things to come.
If it's buggy and can lead to negative impressions, you bet it can.
wesk702 is offline   26 Reply With Quote
Old Jul 1, 2013, 02:30 PM   #9
ValSalva
macrumors 68040
 
ValSalva's Avatar
 
Join Date: Jun 2009
Location: Burpelson AFB
And yet Apple has iOS 7 emblazoned all over the front page of its web site. It's kind of tempting and a mixed message.
ValSalva is offline   4 Reply With Quote
Old Jul 1, 2013, 02:30 PM   #10
appleguy123
macrumors 603
 
appleguy123's Avatar
 
Join Date: Apr 2009
Location: 15 minutes in the future
Apple should clearly state before installing the software that you won't be able to receive genius bar service. Better hope your lightning connector isn't the first thing to malfunction.
__________________
[Steve Jobs was] brave enough to think differently, bold enough to believe he could change the world, and talented enough to do it. -Barack Obama
appleguy123 is offline   2 Reply With Quote
Old Jul 1, 2013, 02:30 PM   #11
slicecom
macrumors 68000
 
slicecom's Avatar
 
Join Date: Aug 2003
Location: Toronto, Canada
Quote:
Originally Posted by SJism23 View Post
The employees can get fired for showing off iOS 7 yet there are thousands of people running the beta unauthorized and not following the NDA.
So? They're not Apple employees and they aren't showing off the incomplete software as representative of things to come.
slicecom is offline   3 Reply With Quote
Old Jul 1, 2013, 02:31 PM   #12
Paradoxally
macrumors 6502a
 
Join Date: Feb 2011
Quote:
Originally Posted by wesk702 View Post
If it's buggy and can lead to negative impressions, you bet it can.
And iOS 7 is buggy (and ugly, but that's subjective) so it's definitely not a good idea to be showing that around.
Paradoxally is offline   2 Reply With Quote
Old Jul 1, 2013, 02:34 PM   #13
Daveoc64
macrumors 601
 
Join Date: Jan 2008
Location: Bristol, UK
Quote:
Originally Posted by appleisking View Post
Well none of this is a surprise obviously. lol NDA agreement?
I'd say that the following point is a surprise (assuming it's true):

Quote:
Originally Posted by appleguy123 View Post
Apple should clearly state before installing the software that you won't be able to receive genius bar service. Better hope your lightning connector isn't the first thing to malfunction.
The Apple warranty and developer agreement do not state this. I'd imagine that they'd be on rather dubious ground to actually try and enforce this.
__________________
Nexus 5 32GB Black (Three UK) | Nexus 7 (2012) | Kindle Paperwhite (2013)
iPhone 4 32GB
White MacBook (Late 2007)
Windows 8.1 | iCloud, Dropbox, Spotify Premium
Daveoc64 is offline   4 Reply With Quote
Old Jul 1, 2013, 02:34 PM   #14
dazed
macrumors 6502a
 
Join Date: Jun 2007
This seems heavy handed and silly.

What wrong with showing someone a little ios 7. Are they afraid it's so bad that people will run to android? Most people who would be interested in a sneak peek would be fully aware it is beta and will have glitches and may change before the final release.

I think it would bring more traffic to the stores and generate some excitement.
dazed is online now   2 Reply With Quote
Old Jul 1, 2013, 02:35 PM   #15
Glideslope
macrumors 68030
 
Glideslope's Avatar
 
Join Date: Dec 2007
Location: NY
Quote:
Originally Posted by chirpie View Post
While a little draconian in the approach, it makes sense. It's software that is not yet ready for primetime, and you don't want too much of the influential mindshare to prematurely write off any bugs or unfinished features for the final release. (Then and only then can you start flinging your stones. ^_^)
What is Draconian? It's a NDA. At my employer you break your NDA and it's Dept of Labor time, because you will have one hell of a time finding a position in your field after breaking one. Decisions have consequences.
__________________
" A leader leads by example. Not by force." Sun Tzu
Glideslope is offline   6 Reply With Quote
Old Jul 1, 2013, 02:36 PM   #16
slicecom
macrumors 68000
 
slicecom's Avatar
 
Join Date: Aug 2003
Location: Toronto, Canada
Quote:
Originally Posted by appleguy123 View Post
Apple should clearly state before installing the software that you won't be able to receive genius bar service. Better hope your lightning connector isn't the first thing to malfunction.
As a developer, why shouldn't Apple cover my device under the same warranty as everyone else's? Just because you're bitter than many non-developers are running iOS 7 beta's, doesn't mean Apple should try to screw everyone over. I'm glad you don't work for Apple.
slicecom is offline   2 Reply With Quote
Old Jul 1, 2013, 02:40 PM   #17
charlituna
macrumors G3
 
charlituna's Avatar
 
Join Date: Jun 2008
Location: Los Angeles, CA
Quote:
Originally Posted by locoboi187 View Post
It can't be that big of a deal to show a customer a preview of things to come.
When that preview is not fully tested and complete, yes there is.

Imagine if, while I was showing you this cool new feature of iOS 7, my phone crashed. Not just the app but the whole phone. And what if it was a huge crash that wouldn't turn back on right away for some reason.

You aren't likely to think "well it's beta software that kind of thing happens" but rather "that is some crappy software. I'm better off going and getting a Samsung".

Not to mention the issues of employees trying to get service on their phones. They generally know enough to do things like DFU to iOS 6 or try to and act like they never put iOS 7 on it to get around the 'no service' rules. That's not fair to customers who might have a legit issue that needs a swap but some rule bending employee lied their way until that unit and it was the last one in store.

----------

Quote:
Originally Posted by ValSalva View Post
And yet Apple has iOS 7 emblazoned all over the front page of its web site. It's kind of tempting and a mixed message.
Apple showing carefully selected images of a software is NOT the same as an active demo.

These rules are not new, nor is the monitoring in all likelihood. MR is just hit whoring with implications that this is something out of the norm.

----------

Quote:
Originally Posted by appleguy123 View Post
Apple should clearly state before installing the software that you won't be able to receive genius bar service. Better hope your lightning connector isn't the first thing to malfunction.
Guess you aren't a developer, because it is stated in the T&C very clearly

----------

Quote:
Originally Posted by slicecom View Post
As a developer, why shouldn't Apple cover my device under the same warranty as everyone else's?
Because you loaded preview software that is known to be incomplete and buggy at your own risk.

You agreed to these terms so if you have an issue with it then you should stop loading the software until it is released to the public and take your changes on negative reviews because your update wasn't ready before release.
__________________
Return of the Non Tech's Wish List
(She's family so I'm biased )
charlituna is offline   7 Reply With Quote
Old Jul 1, 2013, 02:46 PM   #18
hkenneth
macrumors regular
 
Join Date: Jul 2011
Quote:
Originally Posted by GSPice View Post
Totally understandable. Otherwise they'd probably have a jailbreak bar, too..
And an osx86 bar...
hkenneth is offline   2 Reply With Quote
Old Jul 1, 2013, 02:50 PM   #19
cioapps
macrumors newbie
 
Join Date: Jul 2013
Location: East Coast
Yeah, good Idea. Punish the early adopters who sell/tell the world as they brag about thier Shiny New Toy (OS).. haha
__________________
MacBook Pro
iPod (tester)
I develop enterprise mobile apps.
cioapps is offline   1 Reply With Quote
Old Jul 1, 2013, 02:51 PM   #20
berniemakaveli
Banned
 
Join Date: Oct 2012
Smart move. They don't want customers to see the elementary school Fisher Price iOS and go "ohhh, thats the new iOS? I'll, uhh, you can..hmmm....Oh is that a Microsoft Store?"
berniemakaveli is offline   4 Reply With Quote
Old Jul 1, 2013, 02:54 PM   #21
boccabella
macrumors member
 
Join Date: Oct 2010
Come on Apple, lighten up, it's only a phone.
boccabella is offline   2 Reply With Quote
Old Jul 1, 2013, 02:55 PM   #22
slicecom
macrumors 68000
 
slicecom's Avatar
 
Join Date: Aug 2003
Location: Toronto, Canada
Quote:
Originally Posted by charlituna View Post
Because you loaded preview software that is known to be incomplete and buggy at your own risk.

You agreed to these terms so if you have an issue with it then you should stop loading the software until it is released to the public and take your changes on negative reviews because your update wasn't ready before release.
I actually don't see that anywhere in the terms. The closest thing to it I can find is:

Quote:
Attempting to install this version of iOS in an unauthorized manner could put your device in an unusable state, which could necessitate an out of warranty repair.
Where do you see it say that running the iOS 7 beta software completely voids all Apple warranties? Either way, its very easy to roll back to iOS 6 before going in for service.
slicecom is offline   2 Reply With Quote
Old Jul 1, 2013, 02:58 PM   #23
thedeejay
macrumors 65816
 
thedeejay's Avatar
 
Join Date: Aug 2012
Location: Toronto, Canada.
This is the reason why I haven't installed iOS 7. They do a check of your devices to ensure you aren't running iOS 7 because sometimes employees prefer to pull out their own phone to demo a feature or product and it's against the policy for us to do that. Our managers are cool but strict when it comes down to stuff like this.
thedeejay is offline   0 Reply With Quote
Old Jul 1, 2013, 02:58 PM   #24
Tubamajuba
macrumors 6502a
 
Join Date: Jun 2011
Quote:
Originally Posted by berniemakaveli View Post
Smart move. They don't want customers to see the elementary school Fisher Price iOS and go "ohhh, thats the new iOS? I'll, uhh, you can..hmmm....Oh is that a Microsoft Store?"
Are you serious?

This stuff wasn't even funny on June 10.
Tubamajuba is offline   8 Reply With Quote
Old Jul 1, 2013, 02:58 PM   #25
mj1108
macrumors 6502
 
Join Date: Apr 2007
Quote:
Originally Posted by dazed View Post
This seems heavy handed and silly.

What wrong with showing someone a little ios 7. Are they afraid it's so bad that people will run to android? Most people who would be interested in a sneak peek would be fully aware it is beta and will have glitches and may change before the final release.

I think it would bring more traffic to the stores and generate some excitement.
Part of the problem is, there are some people who don't know or realize what BETA is. If someone walks in off the street, sees iOS7 on a phone, tries it and finds parts of it buggy, etc...they could think iOS7 is a buggy piece of crap.
mj1108 is offline   8 Reply With Quote

Reply
MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Apple's App Store Usage Numbers Suggest iOS 7 Adoption at 74% MacRumors MacRumors.com News Discussion 183 Jan 30, 2014 01:19 PM
Apple's App Store Usage Numbers Peg iOS 7 Adoption at 78% MacRumors iOS Blog Discussion 78 Jan 18, 2014 09:21 AM
Former Apple Employee Sells Apple Retail Store Displays jackfilmproject iPhone 6 Aug 28, 2013 07:59 PM
Apple Turning to Select Retail Store Employees to Help Improve Maps for iOS 6 MacRumors MacRumors.com News Discussion 274 Oct 12, 2012 10:46 AM
French Union Calls for Apple Retail Store Employee Strike Coinciding with iPhone 5 Launch MacRumors MacRumors.com News Discussion 489 Sep 27, 2012 07:20 AM

Forum Jump

All times are GMT -5. The time now is 01:56 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC