Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone

Reply
 
Thread Tools Search this Thread Display Modes
Old Aug 21, 2013, 11:20 AM   #1
jonwithproblems
macrumors newbie
 
Join Date: Aug 2013
Iphone 4 stuck in recovery mode & itunes not detecting

I was given a iphone 4 by a friend that is locked to O2 network in the UK. My friend reset the phone to delete all his details. The phone is now stuck in recovery mode (screen shows itunes symbol and USB lead). I have tried holding the power button and home key etc but nothing is happening. I have the phone connected to my PC (with the latest version of itunes) but itunes does not detect the phone. Any suggestions
jonwithproblems is offline   0 Reply With Quote
Old Aug 21, 2013, 03:20 PM   #2
Night Spring
macrumors G3
 
Join Date: Jul 2008
When you say "hold home and power buttons," what exactly did you do? Were you just holding them together until the phone restarted, or did you try getting it into DFU mode? If you haven't tried DFU, do that. If you don't know how, google, "iPhone DFU."
Night Spring is offline   0 Reply With Quote
Old Aug 23, 2013, 12:21 PM   #3
jonwithproblems
Thread Starter
macrumors newbie
 
Join Date: Aug 2013
Hi, Thanks for the reply. I have tried entering DFu mode via the 3 methods listed in this link with no luck.

http://thebigboss.org/guides-iphone-ipod-ipad/dfu-mode

With method 1 the apple icon appears almost immediately, disappears for a second and then comes back and remains there until the phone is switched on showing the itunes symbol and usb plug.
with method 2 the phone just switches off and nothing happens an with method 3 the same thing happens as with method 1.

I'm not quite sure what to do now.
jonwithproblems is offline   0 Reply With Quote
Old Aug 23, 2013, 12:22 PM   #4
blueroom
macrumors 603
 
blueroom's Avatar
 
Join Date: Feb 2009
Location: Toronto, Canada
Try a different computer.
__________________
My iOS devices are not jailbroken.
Bill
My Blog
blueroom is online now   0 Reply With Quote
Old Aug 23, 2013, 12:25 PM   #5
jonwithproblems
Thread Starter
macrumors newbie
 
Join Date: Aug 2013
Hi, I have tried it on a mac and a pc and niether is detecting the iphone.
jonwithproblems is offline   0 Reply With Quote
Old Aug 23, 2013, 12:30 PM   #6
blueroom
macrumors 603
 
blueroom's Avatar
 
Join Date: Feb 2009
Location: Toronto, Canada
See if Apple will sell you an OoW replacement.
__________________
My iOS devices are not jailbroken.
Bill
My Blog
blueroom is online now   0 Reply With Quote
Old Aug 23, 2013, 12:47 PM   #7
jonwithproblems
Thread Starter
macrumors newbie
 
Join Date: Aug 2013
I don't know what an Oow replacemet is? It doan't really seem like it would be necessary as the phone was working 1 minute and now I can't get it out of recovery mode.
jonwithproblems is offline   0 Reply With Quote
Old Aug 23, 2013, 01:01 PM   #8
Night Spring
macrumors G3
 
Join Date: Jul 2008
Quote:
Originally Posted by jonwithproblems View Post
I don't know what an Oow replacemet is? It doan't really seem like it would be necessary as the phone was working 1 minute and now I can't get it out of recovery mode.
OOW means out of warranty.

But I think you may not be getting the timing of DFU right. On the windows computer, when you connect your iPhone, do you hear a USB-connect beep? If you do, you can use the beeps to get the timing right.

Connect iPhone -- hear connect beep.
Hold down power and home until you hear the disconnect beep.
Let go of power but keep holding home until you hear a connect beep again.

At this point, the screen stays black, Windows detects unknown USB device and starts installing a driver, and once the driver installs, iTunes should report an iPhone in recovery mode.

If that doesn't work -- have you tried a new cable?

And if that doesn't work, then it's probably time for a visit to Apple.
Night Spring is offline   0 Reply With Quote
Old Aug 23, 2013, 01:14 PM   #9
jonwithproblems
Thread Starter
macrumors newbie
 
Join Date: Aug 2013
Hi night spring, thanks for your help. I don't get the normal beep from my pc as I would when connecting any other device. I would assume that the cable works ok as when I use it with a wall plug then everything is fine charging wise. I think I may need an apple visit as nothing seems to be working.
jonwithproblems is offline   0 Reply With Quote
Old Aug 23, 2013, 03:45 PM   #10
Night Spring
macrumors G3
 
Join Date: Jul 2008
Quote:
Originally Posted by jonwithproblems View Post
Hi night spring, thanks for your help. I don't get the normal beep from my pc as I would when connecting any other device. I would assume that the cable works ok as when I use it with a wall plug then everything is fine charging wise. I think I may need an apple visit as nothing seems to be working.
So if you connect other devices to the same USB port, they work fine, but when you connect your iPhone, you get nothing? Okay, sounds like you need to take it to Apple. Good luck.
Night Spring is offline   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Stuck in Recovery Mode with my iPhone 3G (i cant do DFU mode!!) Moskiton Jailbreaks and iOS Hacks 3 Dec 17, 2014 07:42 PM
Iphone stuck in recovery mode TigersPG iPhone Tips, Help and Troubleshooting 0 Aug 28, 2013 05:49 PM
3gs stuck on recovery mode? apple logo and connect to iTunes Qabas iPhone 2 Dec 21, 2012 03:21 PM
Iphone 3G & 3GS Stuck In Recovery Mode - Need Help! guybeard1990 iPhone 0 Nov 8, 2012 04:20 PM
iPhone: 3G Will not DFU, stuck in recovery mode not detected by iTunes thehappyhacker Jailbreaks and iOS Hacks 1 Oct 23, 2012 11:35 AM

Forum Jump

All times are GMT -5. The time now is 05:25 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC