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Old Sep 1, 2013, 01:58 PM   #1
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Apple Launches Redesign of Bug Reporter Tool with Improved Search, Streamlined File Attachments




Apple has launched a redesign of its Bug Reporter tool (also known as Radar) with numerous improvements and enhancements, reports 9To5Mac. Specifically, the redesign adds new features such as auto-saving drafts of incident reports, additional options for forms, a streamlined file attachment system, and better organization of open and closed bug reports.

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Developers tell us that the new design opens up the door for Apple to add new functionality. Additionally, the updated reporter more intuitively informs developers if their bug report has already been submitted. Other new features include improved search of filed bug reports, more intuitive attaching of files, and the auto-saving (every five minutes) of bug report write-ups.
The update for the service was originally launched in June during Apple's annual Worldwide Developer Conference, but was taken offline after several bugs and problems were found. Previously, the service was notable for having various problems, with 600 developers joining a campaign asking Apple to fix the tool in hopes of streamlining incident and bug reporting. The updated Bug Reporter is live now for members of Apple's Developer program.

Article Link: Apple Launches Redesign of Bug Reporter Tool with Improved Search, Streamlined File Attachments
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Old Sep 1, 2013, 01:59 PM   #2
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Apple's first update of this month.
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Old Sep 1, 2013, 02:05 PM   #3
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Sounds good and timely as the release of ios 7 into the "real world" is getting closer by the minute.
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Old Sep 1, 2013, 02:10 PM   #4
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Like the new icons.....

maybe worth a try too.....

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Old Sep 1, 2013, 02:21 PM   #5
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Finally!

The old design was almost as old as Kodiak! (The original version of OS X, where there wasn't an Apple menu and instead there was a completely non functional Apple icon at the center of the menubar.)
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Old Sep 1, 2013, 02:24 PM   #6
DanTheAppleMan
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I sort of miss the old Panther-like styling of the old bug reporter, but in the few days this has been out it's obvious that it's far more streamlined and it is definitely easier to work with.
It's a lot easier to submit reports on mobile devices now too, however they are yet to allow uploading of images (such as screenshots) from the mobile version.
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Old Sep 1, 2013, 03:16 PM   #7
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Wow, this is amazing! The old tool was such a long running joke I just assumed that at this point it was never going to be updated. I'm guessing there were a very large number of bug reports about the bug reporter, including my own. Can we now browse and view other developers' bug reports though?
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Old Sep 1, 2013, 03:45 PM   #8
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Wow, just yesterday I was saying that Apple needed to drag Radar into the 20th century (or preferably the 21st) and although I haven't tried it yet, some progress is good!
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Old Sep 1, 2013, 03:51 PM   #9
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Huh. That went well.
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Old Sep 1, 2013, 04:14 PM   #10
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Yay!!!
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Old Sep 1, 2013, 05:12 PM   #11
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This may be unrelated:

I have a few Apple ID's, two primary - one for development and one for personal use. I tried unsuccessfully in the past to register alternate email addresses between accounts. Yet today I'm finally able to register alternate and notification email addresses already registered with another account with each, making certain I will receive notifications and emails from my two primary accounts.

I wonder if Apple may finally loosen restrictions on iTunes accounts, allowing users to unify purchases under one main account in lieu of requiring each account be verified for past purchases. Tim Cook hinted this would be remedied, I hope he was sincere.
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Old Sep 1, 2013, 06:25 PM   #12
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Quote:
Originally Posted by HiRez View Post
Can we now browse and view other developers' bug reports though?
It doesn't seem that we can.

I tried searching for specific numbers that my own reports have been marked as duplicates of without success.

I believe this is intentional - if Apple allowed developers to see each other's bug reports, it would make the bug reporter a consolidated place to easily find security vulnerabilities that haven't yet been patched.
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Old Sep 1, 2013, 06:53 PM   #13
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Just in time for iOS 7
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Old Sep 1, 2013, 06:57 PM   #14
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At last!

The new design is possibly a bit more crowded (I'd like a smaller text size), but overall it's a big change for the better.
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Old Sep 1, 2013, 07:16 PM   #15
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Quote:
Originally Posted by ArtOfWarfare View Post
I believe this is intentional - if Apple allowed developers to see each other's bug reports, it would make the bug reporter a consolidated place to easily find security vulnerabilities that haven't yet been patched.
If there is still a specific Security category then it could be excluded from any "shared reports".
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Old Sep 1, 2013, 08:54 PM   #16
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Quote:
Originally Posted by Nermal View Post
If there is still a specific Security category then it could be excluded from any "shared reports".
Lots of bugs with security implications could be filed in different categories.
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Old Sep 1, 2013, 09:46 PM   #17
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I one time got a response 6+ months after reporting a bug to apple. Hopefully this will speed things up a bit too?
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Old Sep 2, 2013, 12:03 AM   #18
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If I remember correctly, I did even report bugs about the bug reporter before I had figured out that every bug I submit is fixed already anyways.
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Old Sep 2, 2013, 01:56 AM   #19
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Unfortunately the new Radar only helps with the minor complains from the "Fix Radar or GTFO" campaign.

It only fixes the Web-UI. All the important stuff still applies.


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Originally Posted by TouchMint.com View Post
I one time got a response 6+ months after reporting a bug to apple. Hopefully this will speed things up a bit too?
I have open bugs that are currently more than 2 years old.


And that's probably just because I didn't really start to report bugs like 2 years ago ;-)
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Old Sep 2, 2013, 02:25 AM   #20
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I have many open bugs too, in most categories. I hope this redesign also means the backend system which the people reading the bugs use is improved.

I have received responses asking for more information when I report a new bug/oversight, so I know there are real people working on them. It would be nice if the system automated a response when somebody reads it at their end too.
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Old Sep 2, 2013, 03:13 AM   #21
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Quote:
Originally Posted by gnurf View Post
I have many open bugs too, in most categories. I hope this redesign also means the backend system which the people reading the bugs use is improved.

I have received responses asking for more information when I report a new bug/oversight, so I know there are real people working on them.
I guess their problem is the rate at which new bugs come in.

Here are some numbers I've just pulled out of radar:

9622791 Jun 16 2011
14335281 July 2nd 2013
That's 4,700,000 reports In just over 2 years. Or 250 reports per hour. Every day. Seven days a week.


14247832 Jun 24 2013 07:41 PM
14249639 Jun 24 2013 09:32 PM
That's 1,800 reports in 1:50 hours. Or 1000 an hour. That's probably the iOS beta peak.


Quote:
It would be nice if the system automated a response when somebody reads it at their end too.
While this would add nothing of value for most of us, it should work as incentive for all those people who think their bugs are never read.


Btw, Duplicates are helpful too. I've heard of many bugs that could only be solved because somebody wrote a duplicated bug report with a different approach.

That you can't search for bugs is probably a good thing for Apple. Instead of "me too" and "please fix" comments they get reports that might tell them how to trigger the bug in different ways.

But that discussion is probably as old as radar itself.
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Old Sep 2, 2013, 03:28 AM   #22
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Hell just froze over.
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Old Sep 2, 2013, 10:22 AM   #23
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Good. Now let's put this new bug reporting tool to good use and flood Apple with all the crash reports caused by the Arabic text bug.
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Old Sep 2, 2013, 04:38 PM   #24
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Nice. Now if they would only answer my reported bugs
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Old Sep 2, 2013, 05:15 PM   #25
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Quote:
Originally Posted by fluchtpunkt View Post
It only fixes the Web-UI. All the important stuff still applies.
So, you seriously demanded that Apple turns Radar into a Reddit of Bug reports?

That's, hmm, interesting.
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