Now if only iTunes would let me buy an album
iTunes is still much too flaky for my tastes. Album buying, for instance, has been down since at least yesterday (at least for me). You are not warned about the issue before you click on buy, but after. This produces a less than optimal buying experience: somewhat analagous to showing up at the register with a CD and being told by a Walmart clerk that they won't sell it to you.
Although I do use iTunes music store occasionally, I also have to confess to an unpleasant early experience, as well. My wife gave me a gift certificate two years ago. At the time, iTunes did not ask for confirmation before activating the gift certificate from an email. As a result, the $50 was inadvertantly added to my wife's account, not mine. Apple would not move the credit. Although I can still use the songs, this is the kind of thing that makes you think twice about Apple's DRM.
Finally, I know many of you out there are not sympathetic, but the iTunes Music Store/iPod gapless playback issue is still a barrier for many of us. It is aggravating to see videos added but this basic functionality still lacking.
I guess that what I am trying to say is that while iTunes may be the best thing out there, it still has a long way to go...