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Old Sep 10, 2013, 01:56 PM   #1
seans9
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iPhone 5S AT&T Upgrade Eligibility

I purchased the 4S back on the release day and decided to skip the 5 and wait for the 5S. At the time, my upgrade eligibility from AT&T read...

Quote:
A full discount on a standard device or iPhone upgrade is not available at this time but you may qualify on 05/08/2013. We can offer you a discounted iPhone upgrade at 2-yr commitment pricing + $250 along with a new 2-yr commitment and a $36 upgrade fee. Please visit a participating iPhone sales location for pricing on this offer.
Now if I dial *639# it reads...

Quote:
You are eligible for the latest devices at full retail price.
Are you guys that waited for the 5S seeing the same thing?
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Old Sep 10, 2013, 01:58 PM   #2
fender57
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Quote:
Originally Posted by seans9 View Post
I purchased the 4S back on the release day and decided to skip the 5 and wait for the 5S. At the time, my upgrade eligibility from AT&T read...



Now if I dial *639# it reads...



Are you guys that waited for the 5S seeing the same thing?
Nope, mine says I'm upgrade eligible.
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Old Sep 10, 2013, 03:01 PM   #3
njn007
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Angry Disappointed

I'm extremely disappointed with AT&T right now...

I purchased the 5 on launch day and it is telling me to pay $649 unless I wait until September 29th, which will then get me an early upgrade at $449. It's 9 days and they won't budge... urghh
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Old Sep 10, 2013, 03:27 PM   #4
bunger
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Interesting... I also jumped on the iPhone 5 pre-order a year after buying the 4S and payed $449 ( or whatever it was ).

I just checked with AT&T and the reply was:

You are eligible for an upgrade with a partial discount off of full retail price today. You may be eligible for an upgrade on 9/15/2014 or AT&T Next which lets you upgrade to a new device every year on 09/15/2014.

It didn't provide prices, but I am assuming I am currently qualifying for the $449 price...
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Old Sep 10, 2013, 03:29 PM   #5
photogpab
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how can i check to see what my eligibility is?
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Old Sep 10, 2013, 03:36 PM   #6
sesnir
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AT&T tells me I need to wait until October 23rd to get it for $650, otherwise it'll cost $850. What is this madness? I bought my iPhone 5 at launch, and it takes 13 months before they'll cut me a break at all?

They're probably trying to push people to AT&T Next.
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Old Sep 10, 2013, 03:39 PM   #7
tgi
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I purchased my iPhone 5 in Nov last year. I can upgrade for $449 (16GB 5S) before Nov 2014, or for regular price on Nov 2014.
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Old Sep 10, 2013, 03:42 PM   #8
photogpab
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"You are eligible for the latest device at full retail price. You may be eligible for an upgrade on 09/22/2014"



i bought my iPhone 5 on launch day. I assumed I could do the $450 thing again for the 16GB model? What happened?
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Old Sep 10, 2013, 03:44 PM   #9
njn007
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Quote:
Originally Posted by photogpab View Post
how can i check to see what my eligibility is?
Dial *639# from your at&t iPhone.
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Old Sep 10, 2013, 03:44 PM   #10
Lucille Carter
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Quote:
Originally Posted by sesnir View Post
AT&T tells me I need to wait until October 23rd to get it for $650, otherwise it'll cost $850. What is this madness? I bought my iPhone 5 at launch, and it takes 13 months before they'll cut me a break at all?

They're probably trying to push people to AT&T Next.
AT&T no longer gives away early updates. Been that way for a whole now.
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Old Sep 10, 2013, 03:45 PM   #11
njn007
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Originally Posted by photogpab View Post
"You are eligible for the latest device at full retail price. You may be eligible for an upgrade on 09/22/2014"



i bought my iPhone 5 on launch day. I assumed I could do the $450 thing again for the 16GB model? What happened?
I wish I knew. I have made several calls to at&t already and will continue doing so until I get a good answer... this is uncalled for and unfair to good customers of both Apple & at&t.
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Old Sep 10, 2013, 03:46 PM   #12
crazyskater52
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To check upgrade with att dial: *639# and hit call.

I got the iPhone 5 on launch date as well and ATT shows my early upgrade is available 9/22. I called ATT and they told me that they can move up the date of upgrade to 9/20 on the day of launch, but I have to order over the phone and then they ship it out.

Does anyone know or have any experience with the ATT reps at the Apple store on launch date? Can they do this at the store? The ATT rep on the phone said he doesn't know.
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Old Sep 10, 2013, 03:48 PM   #13
photogpab
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Quote:
Originally Posted by crazyskater52 View Post
To check upgrade with att dial: *639# and hit call.

I got the iPhone 5 on launch date as well and ATT shows my early upgrade is available 9/22. I called ATT and they told me that they can move up the date of upgrade to 9/20 on the day of launch, but I have to order over the phone and then they ship it out.

Does anyone know or have any experience with the ATT reps at the Apple store on launch date? Can they do this at the store? The ATT rep on the phone said he doesn't know.
out of curiosity why do you have early upgrade? i also purchased my 5 on launch day and am being told I am not eligible to upgrade till next year.
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Old Sep 10, 2013, 03:51 PM   #14
njn007
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Originally Posted by crazyskater52 View Post
I called ATT and they told me that they can move up the date of upgrade to 9/20 on the day of launch, but I have to order over the phone and then they ship it out.
Can you explain more? What exactly do you have to do? My date is the 29th and so far all representatives have been useless to me.
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Old Sep 10, 2013, 03:53 PM   #15
crazyskater52
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I have no idea why everyone gets different results. I upgraded on launch date the iPhone 3GS, 4, 4S for a full discount with AT&T and last year with the 5 I only got a partial discount. This year I have to wait two days for the partial discount it seems. I don't understand what's going on lol.

Try this link: http://store.apple.com/us/iphone and click on upgrade eligibility. See if that one gives you a early upgrade option.
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Old Sep 10, 2013, 03:54 PM   #16
jlblodgett
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I'm pretty sure AT&T's early upgrade window is now 18 months from date of last upgrade.

When I purchased the iPhone 4s, and wanted to purchase the iPhone 5 - I was told that my discount window wouldn't open until approximately 6 months later.

Needless to say I still have the iPhone 4s.
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Old Sep 10, 2013, 03:54 PM   #17
bohbot16
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Originally Posted by photogpab View Post
out of curiosity why do you have early upgrade? i also purchased my 5 on launch day and am being told I am not eligible to upgrade till next year.
I suspect this may have to do with how big your bill is. I bought an iPhone 5 on launch day and am eligible for an early upgrade. I'm also the primary line on a 5 line Mobile Share plan. Are the people who are not eligible on single line plans?
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Old Sep 10, 2013, 03:56 PM   #18
crazyskater52
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Yeah I can explain. He told me nothing was possible. I asked for a supervisor and after talking to him for a few minutes he said that since it was only two days difference, he can do it. He said that anymore than that he probably wouldn't be able to do it. He then got all my info and said he was going to call me 9/20 at 9am to take my order. I would really like to buy it at the Apple store though and have it that same day. I'm upgrading 3 iPhone 5's... Hopefully someone has an answer out there lol
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Old Sep 10, 2013, 03:58 PM   #19
njn007
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Originally Posted by crazyskater52 View Post
Yeah I can explain. He told me nothing was possible. I asked for a supervisor and after talking to him for a few minutes he said that since it was only two days difference, he can do it. He said that anymore than that he probably wouldn't be able to do it. ...
Interesting. I'm a bit surprised that 2 days is considered alright but 9 is a stretch (especially after many years with at&t). I might give it a try tomorrow and see if a supervisor can help. I'd much rather get to camp in my Apple store rather than wait for it to be mailed :/
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Old Sep 10, 2013, 04:14 PM   #20
rockyroad55
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Att got rid of the full upgrade at an early time frame. Now have to wait 24 months for full upgrade now.
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Old Sep 10, 2013, 04:34 PM   #21
Eeko
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I've upgraded every year since the 3GS and now when I check it says I'm not eligible. I guess they really are pushing next.
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Old Sep 10, 2013, 04:41 PM   #22
LoneWolf121188
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Does upgrading early with the discount impact your contract length? Mine says it'll cost $399 for the 64 GB model after Sept 15. I can sell my iPhone 5 for $400 directly to Apple, $360 on Gazelle, and probably higher on glyde or ebay, so upgrading is a no-brainer.
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Old Sep 10, 2013, 04:45 PM   #23
GoCubsGo
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Originally Posted by LoneWolf121188 View Post
Does upgrading early with the discount impact your contract length? Mine says it'll cost $399 for the 64 GB model after Sept 15. I can sell my iPhone 5 for $400 directly to Apple, $360 on Gazelle, and probably higher on glyde or ebay, so upgrading is a no-brainer.
Yup. If you upgrade early with the discount your contract will be extended.
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Old Sep 10, 2013, 04:56 PM   #24
patrickowtf
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what is ATT Next?
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Old Sep 10, 2013, 05:04 PM   #25
1984
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what is ATT Next?
A plan where they charge you more $$$ for the privilege of being able to upgrade before your 2-year contract ends.
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