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Old Sep 17, 2013, 07:13 PM   #1
Blackened
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EarPods replacement

I bought an IPT 5G at launch and within a few months the wire covering just below the usb connector tore and exposed the wires. My question is, how do I file a warranty claim online as I'm not close to and Apple store. I haven't been able to find anything on their website. Or is there a number I can call? I'm closing in on a year fast. Any help would be appreciated.
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Old Sep 17, 2013, 10:21 PM   #2
Pakaku
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You might be too late, the Apple website tells me they only do refunds or exchanges within 14 days of purchase.

It won't help with your return situation, but I'd personally forget about earpods entirely and get myself a nice set of headphones. Sennheiser is probably a safe bet.
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Old Sep 18, 2013, 05:49 AM   #3
Blackened
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Originally Posted by Pakaku View Post
You might be too late, the Apple website tells me they only do refunds or exchanges within 14 days of purchase.

It won't help with your return situation, but I'd personally forget about earpods entirely and get myself a nice set of headphones. Sennheiser is probably a safe bet.
I was under the impression the earpods that came with a device were covered by the same 1 year warranty
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Old Sep 18, 2013, 06:48 AM   #4
ReasoningPoem
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Have you tried calling 1-800-APL-CARE?

As long as you're still under your limited warranty they should be able to help you out with the replacement because you aren't near a store.

Cheers
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Old Sep 18, 2013, 04:48 PM   #5
Blackened
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Originally Posted by ReasoningPoem View Post
Have you tried calling 1-800-APL-CARE?

As long as you're still under your limited warranty they should be able to help you out with the replacement because you aren't near a store.

Cheers
aah, tyvm
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Old Sep 18, 2013, 05:03 PM   #6
Carlanga
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Quote:
Originally Posted by Pakaku View Post
You might be too late, the Apple website tells me they only do refunds or exchanges within 14 days of purchase.

It won't help with your return situation, but I'd personally forget about earpods entirely and get myself a nice set of headphones. Sennheiser is probably a safe bet.
No, you are wrong.

Earpods fall under the year warranty not refunds/exchanges...

CAll apple and ask for replacement earpods, they should send you new ones and you send them the old ones back as long as you are still in warranty.
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Old Sep 18, 2013, 05:42 PM   #7
Jessica Lares
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I walked into the store just with the EarPods and explained they weren't working. The in person route will give you better results. Show them, let them go and grab you one from the back and throw out your old ones, and then leave with your new replacement EarPods.
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Old Sep 20, 2013, 08:59 PM   #8
Blackened
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Just gave them a call and the replacement earpods are on the way. thanks for the help
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Old Sep 20, 2013, 09:04 PM   #9
Carlanga
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Originally Posted by Jessica Lares View Post
I walked into the store just with the EarPods and explained they weren't working. The in person route will give you better results. Show them, let them go and grab you one from the back and throw out your old ones, and then leave with your new replacement EarPods.
The ts is not close to a physical store

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Just gave them a call and the replacement earpods are on the way. thanks for the help
Great, see easy peasy
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