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Old Sep 21, 2013, 12:48 PM   #1
MegaByteHero
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Join Date: Sep 2013
iOS7 and iMessage issues

About a week before iOS7 was released a friend of mine switched to an HTC One and sold his iPhone. Ever since the iOS7 update, whenever I or any of his other iPhone contacts attempts to text him it sends a message via iMessage and he doesn't receive the message on his HTC One OR his iPad/Macbook. The only way get a message to/from him is to turn iMessage off.

Things we have tried:
- Removing the phone number from iMessage on his iPad/Macbook
- [Apple Store Request] To change the password on his Apple account
- Removed the old iPhone association on the Apple account

Otherwise the apple store said he would have to wait 30 days from deactivation for it to reset. Which sounds like a BS response and terrible customer service. So I wanted to check if you folks had any suggestions. Any help would be appreciated.

Last edited by MegaByteHero; Sep 21, 2013 at 01:03 PM. Reason: Updated solution attempts
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Old Sep 21, 2013, 12:55 PM   #2
chabig
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Join Date: Sep 2002
He should go to https://www.apple.com/support/appleid/manage/ and remove the old iPhone from his account. That might help.
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Old Sep 21, 2013, 01:02 PM   #3
MegaByteHero
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I guess they did that at the Apple store. I'll add it to the list of things attempted. Any other thoughts?
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