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Old Sep 23, 2013, 03:39 PM   #1
AppleFan91
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Defective iPhone 5S, what to do?

So I have a 32GB VZW iPhone 5S that I got on launch day. It appears to be defective as whenever even the slightest amount of pressure has been applied to the screen it "pops' or makes a popping sound. It almost seems like the glass is loose or whatever. There is no damage to the phone or the underlying touch panel. I have AppleCare + but I purchased the phone at Best Buy. Should I go to BBY or Apple to have it looked at/fixed/replaced?
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Old Sep 23, 2013, 03:53 PM   #2
powerbook911
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Personally I would want to return it for the money because I'd want a brand new phone.

If you don't care about not having your serial number match your box, you might see if Apple stores have any "replacement" models in the back right now, for warranty replacements. At least right now you know they aren't really refurbs.

I'd just be hesitant to do that so early because then you can't return if you decided within the 14 days you don't want the phone or something.

Good luck!
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Old Sep 23, 2013, 03:56 PM   #3
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Replacement units right now are probably new units without the retail packaging. I would return it to the Apple store right now. If you wait, you'll probably get a refurbished unit.
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Old Sep 23, 2013, 03:57 PM   #4
AppleFan91
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Quote:
Originally Posted by powerbook911 View Post
Personally I would want to return it for the money because I'd want a brand new phone.

If you don't care about not having your serial number match your box, you might see if Apple stores have any "replacement" models in the back right now, for warranty replacements. At least right now you know they aren't really refurbs.

I'd just be hesitant to do that so early because then you can't return if you decided within the 14 days you don't want the phone or something.

Good luck!
Good suggestion. Thanks!
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Old Sep 23, 2013, 03:57 PM   #5
MattMJB0188
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I'd just return it and re-purchase from an Apple store.
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Old Sep 23, 2013, 04:01 PM   #6
AppleFan91
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I'd just return it and re-purchase from an Apple store.
Yeah i want too, the only problem is we (since you live in Indiana haha) only have one Apple store and they are out of stock according to their website.
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Old Sep 23, 2013, 04:04 PM   #7
MattMJB0188
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Yeah i want too, the only problem is we (since you live in Indiana haha) only have one Apple store and they are out of stock according to their website.
Then wait a couple of days, it's worth you getting a good device (one you'll be stuck with for 2 yrs). I actually bought mine at AT&T and don't have any problems with it. I'm not near Indy though. Chicago land area for me.
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Old Sep 23, 2013, 04:06 PM   #8
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I'm not near Indy though. Chicago land area for me.
Lucky
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Old Sep 23, 2013, 04:13 PM   #9
jbachandouris
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I replaced mine today. Retail box. Brand new from Apple Store.
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Old Sep 23, 2013, 04:17 PM   #10
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Yeah i want too, the only problem is we (since you live in Indiana haha) only have one Apple store and they are out of stock according to their website.
You should be able to just make an appointment at your Apple store, they always have replacement units available for defective products.
I remember when the iPad was first released, and two days later my home button broke. They gave me a new unit at the store, even tho they were not available to be purchased.
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Old Sep 23, 2013, 04:19 PM   #11
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I was told they had none in stock, but once I mentioned a defective phone, they suddenly had one. They have some set aside for this purpose.
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Old Sep 23, 2013, 04:35 PM   #12
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I was told they had none in stock, but once I mentioned a defective phone, they suddenly had one. They have some set aside for this purpose.
I got my 64GB Space Gray replaced at the Genius Bar. The new model is "NE302LL/A" as a refurbished to the original ME311LL/A.
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