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Old Sep 24, 2013, 07:07 PM   #1
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AppleCare+ May Include Coverage for International Travelers




The AppleCare+ service, which covers iPhones, iPads and iPods against accidental damage and warranty-related issues, may soon expand coverage to international travelers, reports TechCrunch. Previously, AppleCare+ users could only get coverage in their home country.
Quote:
This change means that if you're traveling with your device, you're able to get service in another country if you purchased AppleCare+ back at home. Previously, you would have to have that service performed where you purchased the plan if you wanted it to be covered.
9to5Mac confirms the report with a leaked document suggesting the program for the iPhone 5 will go into effect on Friday.

As noted in the document, certain iPhone models may not be available for replacement in some countries. For example, the GSM iPhone 5 is not stocked in Brazil, and thus cannot be replaced in that country.

AppleCare+, which was recently extended to additional countries, is available in the United States, Canada, Japan, China, Hong Kong, Singapore, Austria, Germany, France, Ireland, Italy, the U.K., and the Netherlands. Traveling coverage under the new plan also appears to include countries such as Brazil, India, Korea, Russia, the Middle East, Taiwan, Turkey, and more.

Article Link: AppleCare+ May Include Coverage for International Travelers
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Old Sep 24, 2013, 07:13 PM   #2
joelvega125
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HTC one.
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Old Sep 24, 2013, 07:27 PM   #3
JorgeLomeli
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Does this apply to existing Aplecare+ costumers?

I just bought yesterday the Applecare+ for my iphone 5S.

Should i cancel it? and re-buy it agian this next friday?




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Old Sep 24, 2013, 07:50 PM   #4
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Originally Posted by JorgeLomeli View Post
Does this apply to existing Aplecare+ costumers?

I just bought yesterday the Applecare+ for my iphone 5S.

Should i cancel it? and re-buy it agian this next friday?




.
Yes it applies to existing customers.
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Old Sep 24, 2013, 08:16 PM   #5
HowEver
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It's still a rumour.

Quote:
Originally Posted by JorgeLomeli View Post
Does this apply to existing Aplecare+ costumers?

I just bought yesterday the Applecare+ for my iphone 5S.

Should i cancel it? and re-buy it agian this next friday?




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Old Sep 24, 2013, 09:04 PM   #6
marcperrot
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I don't know if this counts for anything, but before I ordered my iPhone 5S (so, September 19th), I called Apple and asked if the warranty on iPhone was international or domestic. The person I was talking to told me that was a unique feature of iPhone, that both the regular warranty and AppleCare+ are international warranties. He told me I can bring my iPhone to any Apple Store internationally and get warranty service or replacements. Should I assume he lied to me?
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Old Sep 24, 2013, 09:17 PM   #7
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AppleCare is the only other "product" I purchase with a new Mac and/or iPad/iPhone. Without it, I'd have spent thousands on defective displays (Apple will not replace or service at their cost), logic boards, iPhone damage).

Retail floor specialists pitch AppleCare with new Mac's and iOS devices and used to offer $100 towards a printer and the $99/annual .Mac and MobileMe accounts. It was always "sell, sell, sell", "keep those 'Units Per Transaction' hight!"

Now I wonder what Apple pushed retail to sell with new Mac's aside from AppleCare.
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Old Sep 24, 2013, 10:13 PM   #8
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Originally Posted by bedifferent View Post
AppleCare is the only other "product" I purchase with a new Mac and/or iPad/iPhone. Without it, I'd have spent thousands on defective displays (Apple will not replace or service at their cost), logic boards, iPhone damage).

Retail floor specialists pitch AppleCare with new Mac's and iOS devices and used to offer $100 towards a printer and the $99/annual .Mac and MobileMe accounts. It was always "sell, sell, sell", "keep those 'Units Per Transaction' hight!"

Now I wonder what Apple pushed retail to sell with new Mac's aside from AppleCare.
They still offer one to one training. They'll also ask if you need accessories. Not much has changed.
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Old Sep 24, 2013, 11:18 PM   #9
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That's weird, I once asked in the online Chat that if the warranty would be covered internationally as I had to fly out of the country and couldn't get an iPad replaced locally at that time. They said warranty would apply anywhere as long as it was an Apple store.

Edit: Or I guess this is for AppleCare+ only and not the standard warranty.
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Old Sep 24, 2013, 11:38 PM   #10
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International Warranty

It does, but you may have problems getting a replacement due to different inventory numbers / specifications.

My MBA bought in Japan with a UK keyboard, died and had to be replaced in the UK. I also had a vice versa issue with a Mac Book Pro.

On both occasions they were very good, BUT there are issues about getting a swap out as they prefer to repair when the device was sold in another country.

The issue with the iPhone is that they usually swap out due to the challenges of repairing.

Additionally AppleCare+ is an insurance product as it also covers accidental damage, and then cover is likely to be geographically limited - that's how insurance companies work.
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Old Sep 25, 2013, 01:08 AM   #11
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Quote:
Originally Posted by marcperrot View Post
I don't know if this counts for anything, but before I ordered my iPhone 5S (so, September 19th), I called Apple and asked if the warranty on iPhone was international or domestic. The person I was talking to told me that was a unique feature of iPhone, that both the regular warranty and AppleCare+ are international warranties. He told me I can bring my iPhone to any Apple Store internationally and get warranty service or replacements. Should I assume he lied to me?
yes, they lied to you
i bought iphone 5 in USA and asked the same question in apple store in philly, they told me it is international warranty as well...what was my surprise when I was told it is not true when I needed a replacement phone in Germany
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Old Sep 25, 2013, 08:56 AM   #12
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Originally Posted by marecej View Post
yes, they lied to you
i bought iphone 5 in USA and asked the same question in apple store in philly, they told me it is international warranty as well...what was my surprise when I was told it is not true when I needed a replacement phone in Germany
And yet a lady in the queue in front of me at the Genius Bar, bought her phone in the USA and it was broken (suspect she bought a dud on flea bay - but that's another issue) and the UK Apple Store was going to repair / replace it, contingent on replacement being last resort due to stocking / model differences, and of course it not being a knock off.

Looking at the UK T&Cs they include this line:


IMPORTANT RESTRICTION FOR iPHONE AND iPAD SERVICE.
Apple may restrict service for iPad and iPhone to the EEA and Switzerland. Only Apple or an AASP should perform service on iPhone or iPad products.

Notice the "may" - it gives them the option.

Last edited by adamget; Sep 25, 2013 at 09:26 AM. Reason: clarification
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Old Sep 25, 2013, 05:09 PM   #13
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I hope they do make this change... of course I always presumed I could take any covered product to any Apple Store, even if it was out of the country.
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