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Old Sep 29, 2013, 01:14 PM   #1
blahbrah
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Join Date: Nov 2006
iTunes Match producing duplicates in Music App

So I've been using iTunes Match since it came out and a new recurring problem has come up in iOS7. The music app will randomly duplicate all the songs I downloaded by having a second version with the cloud indicator.

For example, I'll download an album and then a day or two later the album will double in size because there will be a second version of each song with a cloud icon.

The only way I've been able to fix it is turning iTunes Match off, restarting the phone and turning it back on.

Has anyone else encountered this problem?

Thanks!
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Old Sep 29, 2013, 09:02 PM   #2
ecdc
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I've encountered it. Had the exact same issue.

I'm not exactly incompetent when it comes to Apple products, and I have had nothing but problems with iOS 7 and music. I have issues with iTunes Match - the duplicate issue as well as some songs I download won't play. I can't stream some music and audiobooks to Apple TV. It just cuts out and stops playing. Other audiobooks keep starting over from the beginning. One kept skipping back to the same spot. The music app will just crash.

I finally gave up on iTunes Match. I've had it since it debuted and, despite occasional hiccups, I've really loved it. Now, it's practically unusable. I have the same issues on my iPad and iPhone, so I can only assume it's an issue with iOS 7. Music on my computer in iTunes works swimmingly.

Sorry for the rant, but I've never found myself so frustrated by issues with Apple.
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Old Sep 29, 2013, 09:49 PM   #3
benguild
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Quote:
Originally Posted by blahbrah View Post
So I've been using iTunes Match since it came out and a new recurring problem has come up in iOS7. The music app will randomly duplicate all the songs I downloaded by having a second version with the cloud indicator.

For example, I'll download an album and then a day or two later the album will double in size because there will be a second version of each song with a cloud icon.

The only way I've been able to fix it is turning iTunes Match off, restarting the phone and turning it back on.

Has anyone else encountered this problem?

Thanks!
That usually means the process failed while matching the songs and has a partial match in the system already.

One solution I wrote up on my blog is to use a smart playlist: http://benguild.com/2012/10/15/clear...-match-really/
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Old Oct 9, 2013, 09:48 PM   #4
blahbrah
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Quote:
Originally Posted by ecdc View Post
I've encountered it. Had the exact same issue.

I'm not exactly incompetent when it comes to Apple products, and I have had nothing but problems with iOS 7 and music. I have issues with iTunes Match - the duplicate issue as well as some songs I download won't play. I can't stream some music and audiobooks to Apple TV. It just cuts out and stops playing. Other audiobooks keep starting over from the beginning. One kept skipping back to the same spot. The music app will just crash.

I finally gave up on iTunes Match. I've had it since it debuted and, despite occasional hiccups, I've really loved it. Now, it's practically unusable. I have the same issues on my iPad and iPhone, so I can only assume it's an issue with iOS 7. Music on my computer in iTunes works swimmingly.

Sorry for the rant, but I've never found myself so frustrated by issues with Apple.
It's odd, I really can't seem to exterminate the issue. Went into iExplorer to destroy the iTunes_Control files in the hope that maybe it was just a corrupted library and it doesn't seem to fix the problem either.

At least Google Music will be on iOS soonish so maybe I'll just cancel and make the jump to that since iTunes Match has only gotten worse since the debut.
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Old Oct 20, 2013, 09:26 PM   #5
ecdc
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Join Date: Aug 2013
Quote:
Originally Posted by blahbrah View Post
It's odd, I really can't seem to exterminate the issue.
I've been emailing an Apple tier II tech support agent for the past few weeks over the issue, and we've spoken on the phone twice. He's been really great but he's baffled. He actually had to file a ticket with their engineers to look into my iTunes Match account.

I did realize that my Apple TV will stream music that won't play on my phone just fine. The more I toy with this, try and get things to work, the more convinced I am that iOS 7 and iTunes Match are not playing well together. Overall, I have to conclude that iOS 7 is buggier than any previous software I've used for iPhone. I even took my phone into the Genius Bar where they loaded a new firmware. (I don't know if it was actually "new," as in a newer build, because I had the most recent OS, 7.0.2, or if it was just a fresh install of the same firmware.) Still, the problems persist.

Here's a fun one: While streaming music to Apple TV using airplay, I got a notification to move in Words with Friends. Launch Words, music app crashes, airplay stops. Huh, that's weird, I think. So I start it again, launch Words again, voila. Same issue. Sigh.
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Old Mar 22, 2014, 12:17 AM   #6
cpenner
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Join Date: Aug 2013
I've noticed this issue only appears after I sync my device with iTunes. I disabled auto-sync, and haven't synced manually, and I have yet to experience the duplicates issue again
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Old Mar 22, 2014, 08:15 AM   #7
uhaas
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Join Date: Aug 2012
Location: Twin Cities, MN
Quote:
Originally Posted by blahbrah View Post
So I've been using iTunes Match since it came out and a new recurring problem has come up in iOS7. The music app will randomly duplicate all the songs I downloaded by having a second version with the cloud indicator.

For example, I'll download an album and then a day or two later the album will double in size because there will be a second version of each song with a cloud icon.

The only way I've been able to fix it is turning iTunes Match off, restarting the phone and turning it back on.

Has anyone else encountered this problem?

Thanks!
I had this happen after the 7.1 OTA upgrade. I had to manually clean it up by deleting songs and re-downloading them. I have a few doubles that refuse to go.
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