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Old Oct 6, 2013, 08:00 AM   #1
nospleen
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Need to restore iPod Touch, screen is broken and has passcode, need help...

Hello,

My son has an iPod Touch that he has absolutely destroyed. The screen is cracked and unresponsive. The iPod still turns on, so I figured i would restore and just use it for iTunes in my car. However, he has a passcode on it. The screen does not register taps, so I cannot enter the password.

He never synced it with our current iMac, so I cannot restore from his profile either.

Any suggestions before I just chunk it? Mangled iPod below before the, "Sounds like you stole an iPod shows up"
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Old Oct 6, 2013, 08:03 AM   #2
defunct32
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Originally Posted by nospleen View Post
Hello,

My son has an iPod Touch that he has absolutely destroyed. The screen is cracked and unresponsive. The iPod still turns on, so I figured i would restore and just use it for iTunes in my car. However, he has a passcode on it. The screen does not register taps, so I cannot enter the password.

He never synced it with our current iMac, so I cannot restore from his profile either.

Any suggestions before I just chunk it? Mangled iPod below before the, "Sounds like you stole an iPod shows up"
Hey,

What happened? Just curious is all. Seems to me like the screen is beyond hope and is not responding to input via touching (lol), you should get it replaced or fix before you could use it again, I could be wrong and hopefully someone else could give you a better suggestion. And yes, I will ask again, what happened? :O
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Old Oct 6, 2013, 08:10 AM   #3
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Lol. Knew this was coming.

He had it in a survivor case, and all was well. Then the case started to tear, so he decided to use it without the case and dropped it. The screen cracked.

Mom tried to help and when she grabbed it, she dropped it. Then, she thought it would be a good idea to put clear packing tape over the screen so he could use it and not cut himself. (At this point the screen worked)

Dad (me) got home and freaked out that my family, some of which match genetically (son), could do this. I decide to pull off the tape so I could take to a repair shop. That's when the glass came off in pieces and the screen stopped responding to touch.

I then tapped out on the whole thing and my 9 year old is still doing chores to earn money for a replacement.

In summary, the average IQ in my house is hovering around 70 or so...
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Old Oct 6, 2013, 08:19 AM   #4
defunct32
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Need to restore iPod Touch, screen is broken and has passcode, need help...

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Originally Posted by nospleen View Post
Lol. Knew this was coming.

He had it in a survivor case, and all was well. Then the case started to tear, so he decided to use it without the case and dropped it. The screen cracked.

Mom tried to help and when she grabbed it, she dropped it. Then, she thought it would be a good idea to put clear packing tape over the screen so he could use it and not cut himself. (At this point the screen worked)

Dad (me) got home and freaked out that my family, some of which match genetically (son), could do this. I decide to pull off the tape so I could take to a repair shop. That's when the glass came off in pieces and the screen stopped responding to touch.

I then tapped out on the whole thing and my 9 year old is still doing chores to earn money for a replacement.

In summary, the average IQ in my house is hovering around 70 or so...
Wow! Sorry to hear that and thanks for sharing, this makes me wanna go get a cover for my 5th Gen iPod as I have been using it without a case for 4 months since purchased, and it has dropped a total of 3 times, 2 of which were impactful drops and the third was when my iPod dropped screen first, wow, I never thought it would be possible for my heart to break 3 times! But thanks goodness the screen didn't crack but the iPod suffered a chip off the edges and some tiny dents, heart wrenching though since I did forked out a couple of hundreds for this device.

Anyway, sorry, was ranting there! Hope you get it fix!

EDIT: Wait, have you tried restoring it or DFU Mode or whatever they call it?

EDIT 2: Never mind, even if you did managed to disable the passcode via restore or etc, the iPod is not responsive to touch, still need to get that iPod, then.

Last edited by defunct32; Oct 6, 2013 at 08:28 AM.
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Old Oct 6, 2013, 08:29 AM   #5
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I tried restoring, but iTunes wants me to enter the password. I can't put in dfu mode either cause I can't use the slide to power off because the screen doesn't work. Lol
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Old Oct 6, 2013, 11:38 AM   #6
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I tried restoring, but iTunes wants me to enter the password. I can't put in dfu mode either cause I can't use the slide to power off because the screen doesn't work. Lol
I'd make an appointment at the nearest genius bar. There are three possible outcomes:

1. The Genius fixes the problem.
2. The Genius admits that he isn't a genius
3. The Genius refuses to admit that he isn't a genius, but his only way out is to fix the hardware
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Old Oct 6, 2013, 11:39 AM   #7
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Originally Posted by gnasher729 View Post
I'd make an appointment at the nearest genius bar. There are three possible outcomes:

1. The Genius fixes the problem.
2. The Genius admits that he isn't a genius
3. The Genius refuses to admit that he isn't a genius, but his only way out is to pretend that he gives excellent customer service and gives you a refurbished iPod

Haha. That's actually worth a shot!
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Old Oct 10, 2013, 08:46 AM   #8
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I tried restoring, but iTunes wants me to enter the password. I can't put in dfu mode either cause I can't use the slide to power off because the screen doesn't work. Lol
These steps should work:

Quote:
Connect your device to your computer.
Make sure iTunes is running and all necessary drivers are installed. During the following process ignore any messages from iTunes. There is no need to click on any messages that might appear.
Do a reset by pressing and holding both home and power buttons for several seconds.
As soon as it resets (screen goes black), immediately release both buttons.
Immediately press and hold the power button again.
Wait until you see the Apple logo plus one second longer.
Now press additionally the home button (still don't let go of the power button).
Wait until the screen disappears (gets black) plus one second longer.
Now release the power button, but keep pressing the home button.
Wait until you hear a "connected" sound from iTunes.
You should now be in DFU mode and your screen should be black. If you see the USB logo instead, try again.
http://www.jbfaq.com/article.asp?id=60

Though the phone won't do much after the restore without a working touch screen.
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Old Oct 10, 2013, 09:53 AM   #9
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Originally Posted by gnasher729 View Post
I'd make an appointment at the nearest genius bar. There are three possible outcomes:

1. The Genius fixes the problem.
2. The Genius admits that he isn't a genius
3. The Genius refuses to admit that he isn't a genius, but his only way out is to fix the hardware
The only fix is out of warranty replacement for $$$ if they don't deem it too mangled for that.
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Old Oct 10, 2013, 12:09 PM   #10
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Thanks everyone. I ended up paying the genius 99 for a replacement. Not too bad!
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Old Oct 10, 2013, 02:54 PM   #11
macking104
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Be sure you set the replacement up to backup to iCloud...
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Old Oct 10, 2013, 06:43 PM   #12
Consultant
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Set up find my iPhone, and you can erase remotely next time.
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Old Oct 10, 2013, 11:58 PM   #13
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Set up find my iPhone, and you can erase remotely next time.
+1 to that, as well as iCloud backup to be able to restore all settings.
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