Ok so I'm 4-5 days in to my new 64gb iPhone 5S and have noticed it keeps restarting itself. On several occasions I have been using it and the screen suddenly turns blue then black then on to apple logo. I have searched the web and have seen a thread on Apple forums about it. Some people say it's a hardware problem and phones need to be replaced. However some people are saying they are experiencing same problem on iPhone 4S and 5 after upgrading to ios7. Closest Apple store is out of town and unlikely to have any iphone 5S's in. Don't want to replace phone if it's just a software bug. So thought I would start a topic on here to see if anyone else is experiencing the same problem?
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
iPhone randomly restarts!?!
- Thread starter Robhandley
- Start date
- Sort by reaction score
I've had my iPad restart itself twice since installing iOS 7 (both times in iBooks) so it's possible there's an underlying software problem.
I have an iPhone 5.. No problem with iOS7. I think you have a bad phone.... Sync it, back it up. and take it in. Show them how you can make it reboot, and they should replace it. Or they can download the memory dumps and verify for themselves.
There is no reason the video display should go to anything but a black screen on a bug induced reboot. I have never seen it change the screen blue.
This happened to me and is due to some settings conflicts.
Goto settings, general, reset and choose to reset settings. This doesnt delete data, just settings like wifi passwords, selected ringtones etc.
Select that, setup all your preferences again and your good to go. No more reboots. Also should be a tad faster and battery improves.
Goto settings, general, reset and choose to reset settings. This doesnt delete data, just settings like wifi passwords, selected ringtones etc.
Select that, setup all your preferences again and your good to go. No more reboots. Also should be a tad faster and battery improves.
Did you even read his post? The closest Apple store is out of town for him so it's not like it's an easy replacement process.
Try the easy stuff first. Erase the settings on your phone. If that doesn't work, try a restore of the software. If that still doesn't help, then seek a replacement.
A few of my friends had this issue and a simple erasing of setting cleared the problem.
I did read the post, I too spent time in a place away from an Apple store, and if you explain that to the genius' over the phone they are able to do the entire process over the phone.
They'll even send you a new phone and then collect the old one later.
If the easy stuff doesn't work, as it didn't for me, call Apple Care and ask them to send a new one.
Cheers all. I have reset settings and will see if it happens again. I am happy to go to apple store to get phone replaced but at the minute everywhere is sold out so I'm not likely to get a replacement and can't do without phone.
My first though when it happened was that it was a hardware issue but after reading stories that people are experiencing it on there old iPads and phones I am now unsure. The last reset happened last night and it shows a debugger message: panic. There are no panic.plist crashes listed which I've read about tho.
My first though when it happened was that it was a hardware issue but after reading stories that people are experiencing it on there old iPads and phones I am now unsure. The last reset happened last night and it shows a debugger message: panic. There are no panic.plist crashes listed which I've read about tho.
I've had my 5S since the 1/10 and it started rebooting yesterday. I had like 7 yesterday and 4 today! So annoying. I'm going to try to reset the setting and report back later today or tomorrow.
I bought mine from the UK and I'm in Ireland so going to an Apple store won't be easy since we have none here.
I bought mine from the UK and I'm in Ireland so going to an Apple store won't be easy since we have none here.
Restore as new. If it happens with no apps installed, it's more than likely hardware-call Apple, they can send a replacement via mail.
This happened ALOT on my iPhone 5 and still happens a bunch on my 5S. Restoring as new doesnt really help. I believe this to be an iOS 7 issue as my logs usually show low memory which means theres a bug somewhere in iOS7's multitasking code.
Oh ok. I really hope it's not hardware though. Just restored my 5S and used an iCloud backup. If I get anymore crashed I'll post back.
If you do want to go to a store, they do have separate stock for iPhones within exchange/return 14 days, and the genius bar otherwise has stock of unboxed new iPhones that can be given.
panic.plist - i0s7 iphone 5
check your diagnostic, if this is in our system then you need to bring to apple and they will replace you the phone.
every since i've updated to iOS7 my iphone 5, keeps on re starting. Appe replaced my phone. The replacement came with iOS6, after a few days I updated it again to iOS7 and then it did the same thing. It kept restarting again.. I brought to apple again and they saw the panic.plst again and replaced me for the second time. They advised me not to update it, so I'm keeping my iOS 6 for a looong time.
whoever invented iOS7 is a nutjob.
check your diagnostic, if this is in our system then you need to bring to apple and they will replace you the phone.
every since i've updated to iOS7 my iphone 5, keeps on re starting. Appe replaced my phone. The replacement came with iOS6, after a few days I updated it again to iOS7 and then it did the same thing. It kept restarting again.. I brought to apple again and they saw the panic.plst again and replaced me for the second time. They advised me not to update it, so I'm keeping my iOS 6 for a looong time.
whoever invented iOS7 is a nutjob.