If you paid full price for an AT&T locked phone call 'technical support'. We got two locked iPhone 5S yesterday and called. They are both unlocked as of now. We got the red letters on the form, too, but if you paid full price and your account is in good standing they should be unlocked by AT&T. If you get a ****** rep call back. They now cannot do it by themselves, and have to type out a case to submit up. If you get a lazy one or someone having a ****** day don't argue just call back. I also mentioned we are on a company discount and travel internationally where we need to be able to use our phones with local sims, and that I had been told full priced phones would be unlocked. Just be nice about it. I did have to email a picture of the receipt showing we paid full price. Not a big deal. If you guys are trying to get phones bought under subsidy unlocked they may not do it. Those are technically not eligible to be unlocked until you fulfill your contract, pay an ETF, or buy a new phone under subsidy which has to be on your account for 14 days in which case the 'old' phone can then be unlocked. And those under deployment orders.