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Old Oct 23, 2013, 08:06 AM   #1
Ericbss7
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Join Date: Jul 2013
Mac App Store Won't Download Anything

I noticed this problem yesterday when trying to download Mavericks. I don't use the Mac App Store too often, but this was the first time it never worked for me. I clicked on the Free Upgrade button next to Mavericks, then clicked Install, then it said Downloading. I went to the Purchased tab, and it shows up, but with a gray Download button. I click it, it fades out, the little spinning symbol shows up next to the 'forward/back' buttons, and then it immediately goes back to gray and still says Download. I tried downloading another free app to no avail.

I searched around and did these things to try and troubleshoot, with none of them working.

1. Restarted.
2. Downloaded updates within Software Update.
3. Deleted the storeagent in the Activity Monitor.
4. Entered these commands in the Terminal:
rm -r ~/Library/Caches/com.apple.appstore
rm -r ~/Library/Caches/com.apple.storeagent
rm ~/Library/Preferences/com.apple.appstore.plist
rm ~/Library/Preferences/com.apple.storeagent.plist
rm ~/Library/Cookies/com.apple.appstore.plist
5. Went into iTunes and downloaded the free single of the week to make sure it wouldn't ask me to agree to new terms of service, etc.
6. Verified my credit card info in my account.

Does anyone have any other ideas to try? Kind of stumped here.
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Old Oct 23, 2013, 10:04 AM   #2
Ericbss7
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I also tried resetting permissions. That didn't work either.
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Old Oct 28, 2013, 06:18 PM   #3
jadonahue
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Join Date: Oct 2013
I'm having the same issue, and I was before Maverick- tried to install Mountain Lion and it never worked. If you find a solution, post because I have no idea either
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Old Nov 13, 2013, 01:37 PM   #4
boris1
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Join Date: Nov 2013
Same problem here.
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Old Nov 13, 2013, 03:41 PM   #5
Consultant
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Works fine for me.

So you might want to contact Apple for support: http://www.apple.com/support/contact/
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Old Nov 17, 2013, 05:22 PM   #6
caughtinfire
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Location: Bellevue, WA
I ran into something similar when I started the Mavericks install and had to manually sign out from the app store, reboot, sign back in, then go into purchases and tell it to show hidden ones, then was able to install it. May be worth a try?
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