Did you try removing the old iPhone from your support profile? https://supportprofile.apple.com
I did that once to deactivate iMessage and it worked....need to try since I also have an old device showing but I need to track down the serial number first. Please let me know if it works.
Have a solution!
Change your AppleID password (either at applied.apple.com or in iTunes).
You'll then need to sign back in on each of your devices and Macs (or sign out and back in if it doesn't ask you. I then had to restart my mac, and it now only shows the devices I have signed back in on...so removing my old phone.
Hope this works for you!
Have a solution!
Change your AppleID password (either at applied.apple.com or in iTunes).
You'll then need to sign back in on each of your devices and Macs (or sign out and back in if it doesn't ask you. I then had to restart my mac, and it now only shows the devices I have signed back in on...so removing my old phone.
Hope this works for you!
Is there anything else I can do besides change my password?
Thank you! It worked!
Try resetting your password. I just did it and it worked for me. You'll need to change it, restart and then sign back into your services.
Resetting, do you mean changing it?