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Old Oct 24, 2013, 02:17 PM   #1
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Apple Pulls Some Disney and Pixar Titles From iTunes Store and iTunes in the Cloud [Updated]




It appears some Disney and Pixar titles like The Lion King, Beauty and the Beast, and Cars series Mater's Tall Tales have been pulled from both the iTunes Store and the "Purchased Content" libraries of customers who paid for the content.

While the removal, originally noticed by a 9to5Mac reader, first appeared to be a glitch, AppAdvice has pointed out that the titles are also unavailable via the Amazon Instant Video service, suggesting the disappearance of the content may be intentional, potentially due to a licensing issue.

According to the customer who noticed the missing titles, Disney elected to remove the content from the iTunes Store, preventing customers who have purchased the movies/TV shows from re-downloading the content via iTunes in the Cloud, which allows users access to previously purchased content.
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Two movies disappeared from my Apple TV yesterday (Mater's Tall Tales and The Lion King). I called Apple and they told me that Disney has removed them from the iTunes store. They are no longer available for viewing on my Apple TV. There was no warning, no notice and no refund. According to Apple, all digital content belongs to the content provider.
On Amazon.com, searching for the titles results in a notice that licensing agreements have prevented the content from being purchased or rented, and as AppAdvice points out, Apple's iTunes Store Terms and Conditions does specify that previously purchased content can be made inaccessible.
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As an accommodation to you, subsequent to acquiring iTunes Auto-Delivery Content, purchased (i.e. not rented) movies iTunes Products and TV show iTunes Products (each, "iTunes Eligible Content"), you may download certain of such previously-purchased iTunes Eligible Content onto any Associated Device.

Some iTunes Eligible Content that you previously purchased may not be available for subsequent download at any given time, and Apple shall have no liability to you in such event. As you may not be able to subsequently download certain previously-purchased iTunes Eligible Content, once you download an item of iTunes Eligible Content, it is your responsibility not to lose, destroy, or damage it, and you may want to back it up.
Both Apple and Disney have yet to comment on the content removal, and it remains unclear whether the disappearance of select titles is temporary or a more permanent move.

Update: A Disney spokesperson told AppAdvice that Disney plans to work with Apple to ensure that users who purchased The Lion King and other content now removed from the App Store will be able to continue to download their purchases.

Article Link: Apple Pulls Some Disney and Pixar Titles From iTunes Store and iTunes in the Cloud [Updated]
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Old Oct 24, 2013, 02:18 PM   #2
Razeus
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How can they pull content that's been paid for? This is why I don't buy movies from iTunes or anywhere else as a download. I consider this THEFT and expect a class-action suit to be filed.

The formula is simple: I give you money for something you have; you give that something to me to own. If you take it back from me (especially without my knowledge), I expect you to give me my money back. Otherwise, it's called theft and there's laws for that.

What kind of world are we going to live when when companies let you buy stuff and they take it back. What is this? I give you money for nothing?

Again, I refuse to buy movies from downloaded sources for this reason alone. Ok, reason #2 is that the prices are too high.
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Old Oct 24, 2013, 02:19 PM   #3
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I'm very tempted to post "Steve Jobs would never have allowed this." But I won't.
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Old Oct 24, 2013, 02:19 PM   #4
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Stuff like this is disconcerting for those of us that buy content through the iTunes Store.
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Old Oct 24, 2013, 02:19 PM   #5
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Unfortunately I can confirm this. Both titles now gone from my library.

Come on Apple and Disney. Work it out.

Edit: To clarify, its gone from my iTunes account that is. If you have a local copy stored on your hard drive, then you'll still have the movie.
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Last edited by Icaras; Oct 24, 2013 at 03:49 PM.
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Old Oct 24, 2013, 02:20 PM   #6
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This is why people should be afraid of purchasing content from the iTunes or Amazon digital video stores. Nothing beats a 1080p physical disk that you can keep on a shelf that the content owner can't remove from your library.
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Old Oct 24, 2013, 02:20 PM   #7
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So if anyone wanted to watch this on their mac that is now lacking a DVD drive, they should...?

Of course, you can always get Netflix or something, but you can't download the movies from Netflix....
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Old Oct 24, 2013, 02:20 PM   #8
trilla12
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Yeah but the joke's on him because he bought "Mater's Tall Tales." I know for a fact that's on Netflix instant streaming!
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Old Oct 24, 2013, 02:20 PM   #9
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Originally Posted by Klae17 View Post
I'm very tempted to post "Steve Jobs would never have allowed this." But I won't.
Too late lol
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Old Oct 24, 2013, 02:21 PM   #10
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That is a remarkably ****** thing to do by Disney. Particularly without warning or with an offer of a refund. Makes me more grateful that I download my stuff to iTunes and strip the DRM from them.

Its stuff like this that make people leary of going digital. *sigh*
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Old Oct 24, 2013, 02:21 PM   #11
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This is way I don't like having things stored in the cloud. It's convienent but having a local copy is a must (which is why it's insane that iPad Air still comes with 16GB).
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Old Oct 24, 2013, 02:22 PM   #12
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Kind of ironic, seeing as how Steve Jobs was basically directly responsible for the creation of Pixar.
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Old Oct 24, 2013, 02:22 PM   #13
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This is ridiculous. Pull the content from being able to be purchased from current customers, ok. But don't make it impossible for those who have already PAID for the downloads to redownload. Those movies are their property now. That's absurd.
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Old Oct 24, 2013, 02:22 PM   #14
WolfSnap
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This is outrageous that a title could be pulled, that was paid for, and ALL their marketing says, "Available whenever, wherever you want it"..

Refunds or immediately return the titles is the only option acceptable IMHO. But, this is making me queasy about my purchased iTunes in the Cloud content.....
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Old Oct 24, 2013, 02:22 PM   #15
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Just when I was starting to come around to the idea that digital purchases might not be that bad...
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Old Oct 24, 2013, 02:22 PM   #16
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Quote:
Originally Posted by The Tuck View Post
This is why people should be afraid of purchasing content from the iTunes or Amazon digital video stores. Nothing beats a 1080p physical disk that you can keep on a shelf that the content owner can't remove from your library.
Exactly. This is the tip of the iceberg, because when you make an iTunes (or other digital media store) "purchase" you aren't buying anything. You are getting permission to view the title based on whatever licensing is in place at the time you make the "purchase"... and this can be changed any time.

The only way you own a title is if you have the physical disc.

I'm sure they will sort this out, but this won't be the last time. Plenty of us warning you digital consumers about this stuff have been teased relentlessly but this is your future, so get used to it.
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Old Oct 24, 2013, 02:23 PM   #17
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If these titles don't return, I will NOT be purchasing anything from iTunes again. What a joke!
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Old Oct 24, 2013, 02:23 PM   #18
Razeus
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And these people wonder why the public simply pirates the movies.
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Old Oct 24, 2013, 02:23 PM   #19
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Bummer. So I checked over at Vudu forums and a member there confirmed he can still stream Lion King. There is a difference between purchasing the rights to digital content (VUDU) and purchasing a license to view digital content that can be revoked at any time (iTunes, Amazon, Xbox). Read the terms of service before you buy.

PS Finding Nemo is still streaming from the iTunes cloud for me... hopefully everyone keeps a local copy of their itunes purchases
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Old Oct 24, 2013, 02:24 PM   #20
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*Looks fondly at shelf full of Blu-Rays which cost no more than iTunes downloads, provide a superior image and sound, and can't vaporize into thin air*

Nope. Not feeling too much sympathy.

Edit: By the way, what they've done is not theft. People who had the films on their computers didn't lose them. They simply altered a service that they provide (the cloud) as it relates to these films.

Those that got hit by this were not only abandoning physical media (and better picture/sound quality because of it), but were relying on Apple to store their movies for them and not even keeping them on their own hard drive.
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Old Oct 24, 2013, 02:24 PM   #21
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This is why I download all iTunes purchases to my media drive and don't leave them for in the Cloud watching. While some content may be there, studios add and remove content. Once it is on your machine, it is yours to keep and can be streamed to an Apple TV or synced to an iOS device. The always available in the cloud feature was an added benefit if you wanted to access your content in other ways, but it is not really designed to be an online repository for your content as not all studios participate and keep all titles indefinitely. This is not iTunes Match.
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Old Oct 24, 2013, 02:24 PM   #22
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I understand we accept the terms, and I personally don't have any of that content... but isn't there a grey area of fine print and implied/breach of contract type thing? It is seemingly implied that when you purchase something it is yours to keep. Anyway... Apple technically isn't in the wrong but people will be upset nonetheless.
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Old Oct 24, 2013, 02:24 PM   #23
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Hakuna Matata...

well this shucks, sometimes when I ran out space I just delete the movies and knowing that movie would attach to my account and I can download it whenever I want.

really weird why disney would pull old titles.
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Old Oct 24, 2013, 02:25 PM   #24
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The Lion King being removed from the Store is understandable, as it was put back in the Vault in June. But removing it from those who've purchased it?

Come on Apple...
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Old Oct 24, 2013, 02:25 PM   #25
sesnir
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As someone with a large media library, this kind of thing scares me. There's never any warning, and the idea of downloading all of the stuff I've purchased is cost prohibitive to download onto external hard drives. Not to mention I'd need to mirror that as a backup.
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