Owners of Late 2013 Retina MacBook Pros Reporting Keyboard and Trackpad Freezes, Boot Camp Install Issues

MacRumors · Oct 28, 2013, 04:54 AM

A growing number of Late 2013 Retina MacBook Pro owners in Apple Support Communities forum threads are reporting various problems with both the 13 and 15-inch models of the laptop, including lockups with the keyboard and trackpad on the 13-inch version, as well as difficulties installing Windows 8 and Windows 8.1 through Apple's Boot Camp utility on both models.

According to users in a support thread spanning over 14 pages, the trackpad and the keyboard on the 13-inch Retina MacBook Pro are reportedly locking up at random during use, with a hard reset through the machine's power button appearing to be the only present solution to the problem. Users are also reporting that a reset of the MacBook's System Management Controller (SMC) appears to be ineffective, and a small survey of users within the thread show that the problem is affecting all three configurations of the 13-inch model. Currently, it is unknown as to whether the freezes are a hardware or software problem, as Apple has not officially commented on the errors.

Meanwhile, users in another support thread spanning over 8 pages are reporting occassional failures when trying to install Windows 8 and Windows 8.1 on both the new 13 and 15-inch Retina MacBook Pro. The errors appear to be with the partition that Boot Camp creates in order to install Windows 8, as users in the thread have reported freezes and copy errors with methods such as insallation through a USB drive and DVD installation via external SuperDrive.

However, a post in the support thread directing users to select specific options within Boot Camp Assistant has been marked as a solution to the issue, with users reporting successful installations of Windows 8 and Windows 8.1 after using the method. It is also likely that Apple may issue an official EFI update to address these Boot Camp install errors in the near future, as one for the Late 2013 iMac addressing the problem was issued shortly after its release.

Apple unveiled the new 13 and 15-inch Retina MacBook Pros at its media event last week, which were updated with Intel's latest processors for enhanced performance and significantly improved battery life. Apple also reduced the pricing of the new Retina MacBook Pros by $200, offering the entry level 13-inch version for $1,299 and the entry level 15-inch model for $1,999. The updated MacBooks are available from Apple's Online Store and at its various retail locations.

Article Link: Owners of Late 2013 Retina MacBook Pros Reporting Keyboard and Trackpad Freezes, Boot Camp Install Issues

appl3kill · 06:03 AM

rmbp 2012 master race.

Enjoy your freeze 2013.

Skika · Oct 28, 2013, 04:58 AM

Quote:

Originally Posted by appl3kill

rmbp 2012 master race.

enjoy ur freeze 2013

Enjoy your inferior graphics, pleb.

big_malk · Oct 28, 2013, 04:58 AM

I had a random trackpad and keyboard freeze on my 2011 MacBook Pro, I've never had anything like it before. I just put it to sleep for a moment and that seemed to fix it. I wonder if it's software bug that's affecting more than just the new models, or just a coincidence.

Tankmaze · Oct 28, 2013, 04:59 AM

Always happen to new hardware. Sad.

macs4nw · Oct 28, 2013, 04:59 AM

The seemingly inevitable glitches…..annoying though

hamiltonDSi · Oct 28, 2013, 05:00 AM

Quote:

Originally Posted by Skika

Enjoy your inferior graphics, pleb.

enjoy your computers...

Naaaaak · Oct 28, 2013, 05:00 AM

Quote:

Originally Posted by Skika

Enjoy your inferior graphics, pleb.

I'll enjoy my ****** image retention screen, too.

Whatever happened to the class-action on that?

Also, are the 2013 models infected with image retention issues?

Howard Ellacott · Oct 28, 2013, 05:01 AM

Quote:

Originally Posted by big_malk

I had a random trackpad and keyboard freeze on my 2011 MacBook Pro, I've never had anything like it before. I just put it to sleep for a moment and that seemed to fix it. I wonder if it's software bug that's affecting more than just the new models, or just a coincidence.

Same with my 2011!

fpsBeaTt · Oct 28, 2013, 05:01 AM

Quote:

Originally Posted by Skika

Enjoy your inferior graphics, pleb.

Yeah, really missing the 5% gain the 750m gives over the 650m here.

StealthGhost · Oct 28, 2013, 05:02 AM

Quote:

Originally Posted by Skika

Enjoy your inferior graphics, pleb.

650m is better than Iris Pro

http://www.anandtech.com/show/6993/i...74950hq-tested

unobtainium · Oct 28, 2013, 05:07 AM

Quote:

Originally Posted by Naaaaak

I'll enjoy my ****** image retention screen, too.

Whatever happened to the class-action on that?

Also, are the 2013 models infected with image retention issues?

My early 2013 is fine. Must be luck of the draw.

appl3kill · Oct 28, 2013, 05:07 AM

Quote:

Originally Posted by Naaaaak

I'll enjoy my ****** image retention screen, too.

Whatever happened to the class-action on that?

Also, are the 2013 models infected with image retention issues?

Curious about this as well, image retention class action was probably nullified since apple would replace them if the image retention was proven to apple "geniuses"

CodeBreaker · Oct 28, 2013, 05:07 AM

Pinch gestures randomly stop working for me. Sleep-wake fixes them. But still annoying.

[Aluminum MacBook, 10.9]

Mr Fusion · Oct 28, 2013, 05:08 AM

"It just works..."

Quercus Alba · Oct 28, 2013, 05:08 AM

Hmm... I have trackpad freezing on my 2012 rMBP, should I bring it up with Apple?

It's been going on for months now and I've just been ignoring it. I'm worried that if I send my laptop in they'll just say "nah we can't find a problem" because it freezes up very intermittently.

HunPro · Oct 28, 2013, 05:09 AM

This is an old problem, there's at least one long support thread about it.

My 2011 MBA locks up the same way sometimes, it's related to playing flash videos after hibernation. Not a hardware error, it's too deterministic and widespread.

Apple doesn't seem to care.

Skika · Oct 28, 2013, 05:11 AM

Quote:

Originally Posted by fpsBeaTt

Yeah, really missing the 5% gain the 750m gives over the 650m here.

Quote:

Originally Posted by StealthGhost

650m is better than Iris Pro

http://www.anandtech.com/show/6993/i...74950hq-tested

This is only relevant for the 15inch, he has the 13 inch in which the new graphics are muuuch better and faster.

NovemberWhiskey · Oct 28, 2013, 05:11 AM

It's not the late 2013 model per se; it is MAVERICKS.

I have had this problem since GM1 on a 2009 MBP 17''.

If you go in the Mavericks subforum, tons of people deny having any problem; but I think they have just yet to encounter it. It is sporadic.

BTW: Re-logging in will fix the problem. If you set up the fast-user switching option to show in the menu bar, it is pretty fast.

The trackpad scrolling problem was addressed by APPLE themselves in the dev notes in an earlier DP.

NEVER had this problem on Mountain Lion or earlier.

ajcrow93 · Oct 28, 2013, 05:14 AM

My keyboard and trackpad on my 2011 mbp froze up for a minute while I was reading this... oh the irony.

itsamacthing · Oct 28, 2013, 05:19 AM

Very curious about this batch of rMBPs, do they have the same LG and Samsung displays? Some IR lotto? I'm itching to get one, my 2007 MBP is officially dead.

Jibbajabba · Oct 28, 2013, 05:20 AM

But it looks pretty right. Well worth the money ... Right?

vmachiel · Oct 28, 2013, 05:20 AM

Calm down people, this will be fixed.

Naaaaak · Oct 28, 2013, 05:21 AM

Quote:

Originally Posted by appl3kill

Curious about this as well, image retention class action was probably nullified since apple would replace them if the image retention was proven to apple "geniuses"

Really? I never got the memo on that. I wonder what happens if I take mine in. It's been over a year now and I was discouraged after reading a few hundred pages of "they wouldn't do an exchange after 14 days".

ValSalva · Oct 28, 2013, 05:27 AM

Quote:

Originally Posted by vmachiel

Calm down people, this will be fixed.

Agreed. Apple is using the same trackpad. This will be fixed. I can't remember a new Mac in the last three years that didn't have at least some issue at first.

Oct 28, 2013, 04:54 AM	#1
MacRumors macrumors bot Join Date: Apr 2001	Owners of Late 2013 Retina MacBook Pros Reporting Keyboard and Trackpad Freezes, Boot Camp Install Issues A growing number of Late 2013 Retina MacBook Pro owners in Apple Support Communities forum threads are reporting various problems with both the 13 and 15-inch models of the laptop, including lockups with the keyboard and trackpad on the 13-inch version, as well as difficulties installing Windows 8 and Windows 8.1 through Apple's Boot Camp utility on both models. According to users in a support thread spanning over 14 pages, the trackpad and the keyboard on the 13-inch Retina MacBook Pro are reportedly locking up at random during use, with a hard reset through the machine's power button appearing to be the only present solution to the problem. Users are also reporting that a reset of the MacBook's System Management Controller (SMC) appears to be ineffective, and a small survey of users within the thread show that the problem is affecting all three configurations of the 13-inch model. Currently, it is unknown as to whether the freezes are a hardware or software problem, as Apple has not officially commented on the errors. Meanwhile, users in another support thread spanning over 8 pages are reporting occassional failures when trying to install Windows 8 and Windows 8.1 on both the new 13 and 15-inch Retina MacBook Pro. The errors appear to be with the partition that Boot Camp creates in order to install Windows 8, as users in the thread have reported freezes and copy errors with methods such as insallation through a USB drive and DVD installation via external SuperDrive. However, a post in the support thread directing users to select specific options within Boot Camp Assistant has been marked as a solution to the issue, with users reporting successful installations of Windows 8 and Windows 8.1 after using the method. It is also likely that Apple may issue an official EFI update to address these Boot Camp install errors in the near future, as one for the Late 2013 iMac addressing the problem was issued shortly after its release. Apple unveiled the new 13 and 15-inch Retina MacBook Pros at its media event last week, which were updated with Intel's latest processors for enhanced performance and significantly improved battery life. Apple also reduced the pricing of the new Retina MacBook Pros by $200, offering the entry level 13-inch version for $1,299 and the entry level 15-inch model for $1,999. The updated MacBooks are available from Apple's Online Store and at its various retail locations. Article Link: Owners of Late 2013 Retina MacBook Pros Reporting Keyboard and Trackpad Freezes, Boot Camp Install Issues
	0

Oct 28, 2013, 04:57 AM	#2
appl3kill macrumors member Join Date: Sep 2012 Location: Los Angeles	rmbp 2012 master race. Enjoy your freeze 2013. __________________ 13" Macbook Retina 2012, 15" Macbook Retina 2012, HP Envy 14 2010, iPhone 5 32gb, Last edited by appl3kill; Oct 28, 2013 at 06:03 AM. Reason: presentation lel
	30

Oct 28, 2013, 04:59 AM	#5
Tankmaze macrumors 6502a Join Date: Mar 2012	Always happen to new hardware. Sad. __________________ Check out our game Tank Maze
	5

Oct 28, 2013, 04:59 AM	#6
macs4nw macrumors 68000 Join Date: Sep 2010 Location: Where hot cougars roam.....	The seemingly inevitable glitches…..annoying though __________________ Due to my aversion to bragging and clichés, no words of wisdom to be found on this line.....
	5

Oct 28, 2013, 05:07 AM	#14
CodeBreaker macrumors 6502 Join Date: Nov 2010 Location: Sea of Tranquility	Pinch gestures randomly stop working for me. Sleep-wake fixes them. But still annoying. [Aluminum MacBook, 10.9] __________________ .
	1

Oct 28, 2013, 04:58 AM	#4
big_malk macrumors 6502a Join Date: Aug 2005 Location: Scotland	I had a random trackpad and keyboard freeze on my 2011 MacBook Pro, I've never had anything like it before. I just put it to sleep for a moment and that seemed to fix it. I wonder if it's software bug that's affecting more than just the new models, or just a coincidence.
	5

Oct 28, 2013, 05:08 AM	#15
Mr Fusion macrumors 6502 Join Date: May 2007	"It just works..."
	21

Oct 28, 2013, 05:08 AM	#16
Quercus Alba macrumors member Join Date: Jun 2013	Hmm... I have trackpad freezing on my 2012 rMBP, should I bring it up with Apple? It's been going on for months now and I've just been ignoring it. I'm worried that if I send my laptop in they'll just say "nah we can't find a problem" because it freezes up very intermittently.
	0

Oct 28, 2013, 05:09 AM	#17
HunPro macrumors newbie Join Date: Oct 2013	This is an old problem, there's at least one long support thread about it. My 2011 MBA locks up the same way sometimes, it's related to playing flash videos after hibernation. Not a hardware error, it's too deterministic and widespread. Apple doesn't seem to care.
	1

Oct 28, 2013, 05:11 AM	#19
NovemberWhiskey macrumors 65816 Join Date: May 2009	It's not the late 2013 model per se; it is MAVERICKS. I have had this problem since GM1 on a 2009 MBP 17''. If you go in the Mavericks subforum, tons of people deny having any problem; but I think they have just yet to encounter it. It is sporadic. BTW: Re-logging in will fix the problem. If you set up the fast-user switching option to show in the menu bar, it is pretty fast. The trackpad scrolling problem was addressed by APPLE themselves in the dev notes in an earlier DP. NEVER had this problem on Mountain Lion or earlier.
	6

Oct 28, 2013, 05:14 AM	#20
ajcrow93 macrumors newbie Join Date: Jun 2011	My keyboard and trackpad on my 2011 mbp froze up for a minute while I was reading this... oh the irony.
	2

Oct 28, 2013, 05:19 AM	#21
itsamacthing macrumors 6502 Join Date: Sep 2011	Ir Very curious about this batch of rMBPs, do they have the same LG and Samsung displays? Some IR lotto? I'm itching to get one, my 2007 MBP is officially dead.
	0

Oct 28, 2013, 05:20 AM	#22
Jibbajabba macrumors 6502a Join Date: Aug 2011	But it looks pretty right. Well worth the money ... Right?
	0

Oct 28, 2013, 05:20 AM	#23
vmachiel macrumors 6502a Join Date: Feb 2011 Location: Holland	Calm down people, this will be fixed. __________________ 2010 MBP, 2.4 GHz i5, 8 GB RAM, 240 GB SSD; 32GB iPhone 4S; 16 GB iPhone 3GS; 32 GB Wifi iPad (3rd gen)
	5

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