Go Back   MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Reply
 
Thread Tools Search this Thread Display Modes
Old Nov 12, 2013, 12:12 PM   #1
MacRumors
macrumors bot
 
Join Date: Apr 2001
Screen Sharing Now Available on Apple Support Site




Apple today enhanced its Apple Support site with a new option allowing customers to initiate automatic screen sharing when receiving help on a Mac via phone call, giving customers more control over their Apple support experience and*facilitating quicker, more accurate responses from support staff.

Selecting the screen sharing box prompts a temporary download that will allow screen sharing to begin when a support call is initiated by Apple, though customers can choose to disallow screen sharing with an Apple representative by not checking the box. Screen sharing can only be used on voice calls and is not an available option for chat sessions.

As noted by 9to5Mac, the new automated website selection replaces previous screen sharing protocols, which involved AppleCare representatives asking customers to opt into screen sharing only when necessary. Choosing to use screen sharing is now a customer decision, and while customers were previously able to request screen sharing options, the new checkbox makes the process simpler.
Quote:
Customers have always been able to request screensharing, at which point the AppleCare representative would instruct them to download an application from Apple's site that facilitates the connection. Now the download is listed directly on the support page. If a customer opts to use screensharing, the AppleCare rep must comply with their request whether they think it will help or not.
In addition to screen sharing, Apple has been making other significant changes to its support site in recent months and in August, the company launched a redesigned AppleCare website with simpler interface and 24/7 live chat support.

Article Link: Screen Sharing Now Available on Apple Support Site
MacRumors is offline   0 Reply With Quote
Old Nov 12, 2013, 12:39 PM   #2
Brenzo
macrumors regular
 
Join Date: May 2011
Location: Chicago
They've actually been beta testing this for a little while because my girlfriend had some problems with her iTunes account a few weeks back and we were directed to this site where the technician on the phone took control and was able to walk through her account.

Very cool tool and extremely helpful. The best part is that it avoids a trip to the Genius Bar.
Brenzo is offline   1 Reply With Quote
Old Nov 12, 2013, 12:52 PM   #3
firedept
macrumors Demi-God
 
firedept's Avatar
 
Join Date: Jul 2011
Location: Somewhere!
Very nice option to have when dealing with support staff at Apple. Hopefully this will save them sometime in finding solutions to peoples problems.
__________________
Better to remain silent and be thought a fool, than to speak and remove all doubt!
firedept is offline   1 Reply With Quote
Old Nov 12, 2013, 02:46 PM   #4
cclloyd
macrumors 68000
 
cclloyd's Avatar
 
Join Date: Oct 2011
Location: Alpha Centauri A
Having really disgusting p*** on the screen when they connect
__________________
iPhone 5 Sprint w/ iOS 7.0.4 Jailbroken
iPad mini Retina w/ iOS 7.0.4 Jailbroken
MacBook Pro Retina Early 2013
cclloyd is offline   0 Reply With Quote
Old Nov 12, 2013, 05:16 PM   #5
OriginalMacRat
macrumors 6502
 
Join Date: Mar 2007
Security Issue

I wonder how long it will be before those "your computer has problems" scammers have this up and running for them to screw over Mac owners like they have been doing to Windows owners.
OriginalMacRat is offline   0 Reply With Quote

Reply
MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
iPad Air -- no Apple support via web site joema2 iPad Tips, Help and Troubleshooting 0 Nov 5, 2013 04:20 PM
Apple Releases Aperture 3.5 With iCloud Photo Sharing, Apple Maps Support and Smug Mug Integration MacRumors Mac Blog Discussion 77 Nov 4, 2013 07:34 PM
links on Apple support site not working tomisenbarger Mac Basics and Help 6 Apr 16, 2013 08:36 PM
Apple Support site with an apple in every item madrag Community Discussion 11 Aug 22, 2012 06:27 AM
At-Home and On-Site Apple Support triadmac Apple, Industry and Internet Discussion 0 Aug 14, 2012 05:16 PM

Forum Jump

All times are GMT -5. The time now is 02:55 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC