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Filetransfer/ Kies doesn't detect Note 3 :( ???

M

MBX

macrumors 68020
Original poster
Sep 14, 2006
2,030
816
Hi there

I'm trying to get media/ files on to my Note 3 that I just got. And I installed Kies but it just can't connect to the phone. The circle is constantly spinning without any success connecting to it. And yes all ok with the USB cable and connection.

Then I downloaded Android File Transfer app and it can't recognize a device either.

I'm assuming there's something going on with OS-X and the phone communication when trying to connect it via these applications. Is there some setting in OS-X or somewhere I have to do in order for it to work?
 
P

PollyK

macrumors regular
Apr 18, 2013
197
0
Are you using Kies 3? If yes, then reinstall it. If you're not using Kies 3, then that's your issue. Btw, does your comp recognize your note 3 so you can drag and drop?
 
M

MBX

macrumors 68020
Original poster
Sep 14, 2006
2,030
816
Yes I have latest Kies 3.x installed but it does not seem to connect. As said the circle just keeps spinning saying "Connecting..." but never does :(


PollyK said:
Are you using Kies 3? If yes, then reinstall it. If you're not using Kies 3, then that's your issue. Btw, does your comp recognize your note 3 so you can drag and drop?
Click to expand...
 
Lloydbm41

Lloydbm41

Suspended
Oct 17, 2013
4,019
1,456
Central California
MBX said:
Hi there

I'm trying to get media/ files on to my Note 3 that I just got. And I installed Kies but it just can't connect to the phone. The circle is constantly spinning without any success connecting to it. And yes all ok with the USB cable and connection.

Then I downloaded Android File Transfer app and it can't recognize a device either.

I'm assuming there's something going on with OS-X and the phone communication when trying to connect it via these applications. Is there some setting in OS-X or somewhere I have to do in order for it to work?
Click to expand...

All else fails, you do have a micro sd card you can use to transfer stuff.
 
M

mib1800

Suspended
Sep 16, 2012
2,859
1,250
MBX said:
Hi there

I'm trying to get media/ files on to my Note 3 that I just got. And I installed Kies but it just can't connect to the phone. The circle is constantly spinning without any success connecting to it. And yes all ok with the USB cable and connection.

Then I downloaded Android File Transfer app and it can't recognize a device either.

I'm assuming there's something going on with OS-X and the phone communication when trying to connect it via these applications. Is there some setting in OS-X or somewhere I have to do in order for it to work?
Click to expand...

Install Kies 3. Plug your phone in. Open Kies. In Tools menu, select "Reinstall USB Driver". On the phone pulldown, make sure MTP is selected. Tap on MTP again even if it is selected. This should start the usb detection again in PC and updated USB driver is reinstalled.
 
chagla

chagla

macrumors 6502a
Mar 21, 2008
797
1,727
MBX said:
No? I don't see the phone mounted as USB device when connected to the MacBook Pro.
Click to expand...

use AirDroid. it's in the play store. free app.
works on any computer. of course there are some other utilities but airdriod is the best one. I'd also ask you to try ES File explorer.
 
MRU

MRU

macrumors Penryn
Aug 23, 2005
25,368
8,948
a better place
MBX said:
Hi there

I'm trying to get media/ files on to my Note 3 that I just got. And I installed Kies but it just can't connect to the phone. The circle is constantly spinning without any success connecting to it. And yes all ok with the USB cable and connection.

Then I downloaded Android File Transfer app and it can't recognize a device either.

I'm assuming there's something going on with OS-X and the phone communication when trying to connect it via these applications. Is there some setting in OS-X or somewhere I have to do in order for it to work?
Click to expand...

Just a heads up.. You can't run Android file Transfer and Kies together. They don't play nice.....
 
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